[Resolved]  Airtel — GPRS Not working - Rude Customer Care Advisors

Today at 1915 hrs, 4th December, 2007, I called up customer service as my GPRS was not working. I was connected to an advisor by the name Mukesh Singh. God! Save Airtel, God, in my 33 years of life, I have never ever come across an advisor, who can’t speak not only English language, but wasn’t able to speak even Hindi, not only was he extremely rude, he hung up on me.

Call center running without a supervisor. Wow!! Where is Airtel heading and why are they doing this? First of all the IVR was not working. I get connected to an who can’t speak the language and was so rude. Told me that there is no one on the floor, please disconnect the line and call up after one hour.

Is this customer service. Damn! You guys are running a business or what. I have been a loyal customer with Airtel for years. Just because of GPRS rates cheaper that other providers I am still sticking on with this horrible service that you guys are providing. The nerve of him to hang up on me.

Before getting connected, there is a message which says that the call is getting recorded. I don’t think so, and I don’t think that this is the kind of training Airtel is giving. Not a word of English that he spoke was correct. I have never been treated in a bloody Government office too like this.

I have traveled all over and I tell you, not even in the poorest and the third world country, have I heard such a horrible and shocking conversation from a customer service agent. And then we get an SMS from 247 saying whether we are satisfied and thank you for the feedback. What do you guys do with the feedback?

I am reporting this matter to NDTV and other channels and to the press and will take this matter to consumer Forum. I am not going to tolerate this sort of service, when I always been so loyal to this provider. This is not the first time; there are numerous occasions, however this time, not even one line this Mukesh Singh could speak. Not even one line like “May I place your call on hold”, he couldn’t even speak this one line. What kind of person do you guys recruit? How come he was not trained? And forget English, he didn’t know Hindi also? This is horrible.

I am just speechless and I wish to receive an apology. I want to know why there was no supervisor on the floor. And why Mukesh Singh hung up on me?

After paying my bills on time and have never been a defaulter, having more than 2 connections, and I have been treated in this manner.

Every month, there is a problem with the GPRS service in Tingre Nagar area where I reside. Every month for at least 10 days, GPRS will not work and everyday, the same excuses are given. “Kindly wait for 48 hours and it will work”. Now a days, one cannot wait for 48 hours. Where r we heading?? Stone Age?? 48 hours, is not at all tolerable. In the month of October, 2007, it was the same problem and I had to call numerous calls and speak to different supervisors.
Today was the limits of incompetence to handle customers. No IVR and this Mukesh Singh. I can’t believe it, he couldn’t even speak Hindi.

I want to know whether my call was recorded or not? And what action the management going to take against this Mukesh Singh? My message to 247 in regards to satisfaction, what action is the management going to take.

Awaiting a favorable reply or I am going to the press and to the forum and mind it, I am not threatening you.