[Resolved]  Airtel — ISD calls

My complaint is regarding ISD calls charges added in my bill which calls i had not done. I recd bill on 11.10.09 on the same day i went to ARC at kandivali west. there they told us i hv to call 121 becoz they cant do anything. i call 121 from ARC only CRE told tht i had done the calls thts y they had charged me ISD charges. I told CRE NO one is staying in Africa / or somaliya so how would i call there. Give me persons name and his details whom i called. That also they refysed to give me details and mail to 121. see the later communication with 121 and higher authorities. and suggest me how to deal with this. should i disconnect d no. or tell them send me revised bill for the payment.
[protected][protected][protected][protected][protected][protected][protected]---
--- On Tue, 20/10/09, Swapna Taple <[protected]@yahoo.co.in> wrote:


From: Swapna Taple <[protected]@yahoo.co.in>
Subject: Re: MOBILE NO. [protected] [|BAL|[protected]|[protected]|]
To: [protected]@airtelindia.com
Date: Tuesday, 20 October, 2009, 11:41 AM


Dear sir


As i have already told you ISD not activated from my side i dont know how it is actived. No one is staying in my relations, frnds out of india so show would i do call to somaliya. please do the adjustment for same till the time i will not pay bill whatever the amount. At the same time i will lodge the complaint in consumer court also. so please do the adjustment from your side only. i am not liable to pay tht amount which i hve nt called.. you can cancel my simcard also bt i ll not pay bill.


regards



--- On Sat, 17/10/09, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:


From: [protected]@airtelindia.com <[protected]@airtelindia.com>
Subject: Re: MOBILE NO. [protected] [|BAL|[protected]|[protected]|]
To: [protected]@yahoo.co.in
Date: Saturday, 17 October, 2009, 3:48 PM


Dear Ms.Tapale,

Thank you for contacting Airtel.

You have expressed concern over the ISD call charges in the invoice dated 06/10/09 for your Airtel number [protected].

We understand your concern and will work towards resolving the same.

We would like to assure you that just like a call gets captured only after it originates from a mobile and gets connected to the called number, similarly, the message sent by you gets captured with the Message Center number, which is then charged accordingly.

Please be informed that the ISD calls from your mobile has been made to the number[protected] and the number belongs to Somalia.

As per the ISD tariff, you would be charged for Rs.45/- per minute to make calls to Somalia.

There has been usage for 51 minutes and the same has been charged for Rs.2295/-.

Hence, there has been usage from your end for which you have been charged correctly as per the ISD tariff and we are unable to process adjustments towards the same.

For further assistance, mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards,

Sudharsan Venkatesan
Customer Care Executive
Bharti Airtel Limited

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.


[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@airtelindia.com
Cc: appellate.[protected]@airtel.in;nodalofficer.[protected]@airtel.in
Sent: 16/10/2009 17:56:55
Subject: Mobile no. [protected]

To
Respected Sir Madam


mobile no. [protected]
Bill no.98539673

please note I m in receipt of the above mentioned bill. I regret to inform for you that following entries are wrong. i had not activted ISD facilty and not done any ISD calls from this no. Request you to look into the matter and reverse these entries.intimate the amt to be paid which i will pay immiditely.
Disputed Entries.

Outgoing ISD to Afrcia dated 05 09 09
Sr. no. tel no. Amt. Time Duration
[protected].23 a.m 16 min. 26 sec
[protected].19 a.m 16 min. 26 sec
[protected].47 a.m 16 min. 26 sec


please note these are obviously wrong entires if you note calls at indecent time same duration for all calls and i do not know where Africa is. Under no circumstances I am preapred to pay these calls.kindly revert ASAP.
--- On Tue, 20/10/09, Swapna Taple <[protected]@yahoo.co.in> wrote:


From: Swapna Taple <[protected]@yahoo.co.in>
Subject: Re: MOBILE NO. [protected] [|BAL|[protected]|[protected]|]
To: [protected]@airtelindia.com
Date: Tuesday, 20 October, 2009, 11:41 AM


Dear sir


As i have already told you ISD not activated from my side i dont know how it is actived. No one is staying in my relations, frnds out of india so show would i do call to somaliya. please do the adjustment for same till the time i will not pay bill whatever the amount. At the same time i will lodge the complaint in consumer court also. so please do the adjustment from your side only. i am not liable to pay tht amount which i hve nt called.. you can cancel my simcard also bt i ll not pay bill.


regards



--- On Sat, 17/10/09, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:


From: [protected]@airtelindia.com <[protected]@airtelindia.com>
Subject: Re: MOBILE NO. [protected] [|BAL|[protected]|[protected]|]
To: [protected]@yahoo.co.in
Date: Saturday, 17 October, 2009, 3:48 PM


Dear Ms.Tapale,

Thank you for contacting Airtel.

You have expressed concern over the ISD call charges in the invoice dated 06/10/09 for your Airtel number [protected].

We understand your concern and will work towards resolving the same.

We would like to assure you that just like a call gets captured only after it originates from a mobile and gets connected to the called number, similarly, the message sent by you gets captured with the Message Center number, which is then charged accordingly.

Please be informed that the ISD calls from your mobile has been made to the number[protected] and the number belongs to Somalia.

As per the ISD tariff, you would be charged for Rs.45/- per minute to make calls to Somalia.

There has been usage for 51 minutes and the same has been charged for Rs.2295/-.

Hence, there has been usage from your end for which you have been charged correctly as per the ISD tariff and we are unable to process adjustments towards the same.

For further assistance, mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards,

Sudharsan Venkatesan
Customer Care Executive
Bharti Airtel Limited

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.


[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@airtelindia.com
Cc: appellate.[protected]@airtel.in;nodalofficer.[protected]@airtel.in
Sent: 16/10/2009 17:56:55
Subject: Mobile no. [protected]

To
Respected Sir Madam


mobile no. [protected]
Bill no.98539673

please note I m in receipt of the above mentioned bill. I regret to inform for you that following entries are wrong. i had not activted ISD facilty and not done any ISD calls from this no. Request you to look into the matter and reverse these entries.intimate the amt to be paid which i will pay immiditely.
Disputed Entries.

Outgoing ISD to Afrcia dated 05 09 09
Sr. no. tel no. Amt. Time Duration
[protected].23 a.m 16 min. 26 sec
[protected].19 a.m 16 min. 26 sec
[protected].47 a.m 16 min. 26 sec


please note these are obviously wrong entires if you note calls at indecent time same duration for all calls and i do not know where Africa is. Under no circumstances I am preapred to pay these calls.kindly revert ASAP.


Regards
Swapna tapale






Regards
Swapna tapale