[Resolved]  Airtel — AGAIN PREPAID NUMBER [protected] BALANCE GETTING DEDUCTED FOR UNAUTHORISED VALUE ADDED SERVICES

AirTel — stupid multiple messages

this airtel network is like a stuff! im getting multiple messages of same one that too 10-15 of the same one when someone sends me a message! i have complained to customer care but a response. some times the message comes after a longtime its being sent ! with such all problems how can be airtel indias no1 mobile operator !

Airtel — lost number not able to get it once again

Hi Sir/Mam
My Name is rubal singh S/o Sh.jitendra singh and i have a real big problem regarding my No:[protected] which i took on my father's ID proof and it has always been on his name but unfortunatelly on 25 of last month i lost my mobile and i reported the FIR in the sarita vihar police station and when i went to get the same number i was completely shocked when person who was sitting in the showroom said that he couldn't give me the number as it is not on my father's name!!!
it's been 1 month now since i have lost my number and i m worried that how Airtel change the address without any varification?
Pls see to it as this is totally not acceptable and if needed then i'll take it further and ill make sure that nobody within my knowledge will be having any airtel connection in future.
Regard's
Rubal Singh

Airtel Prepaid — Fuckin Hello Tunes..

Hello,

This is Bharti Airtel policy that activate bulk Hello Tunes on lacs of prepaid/post paid numbers then watch how many people try to deactivate.

Even all people try to activate still they got INR 7 for 1 week.

I'm also 1 of the such victims. But i have decided to kick their untill they returned my money.

Thanks

Airtel — Stupid Messages

I M NOT USING ANY AIRTEL SERVICE & I M GETTING MESSAGES & MY BALANCE IS DEDUCTED AS RS. 20 CONTINOUSLY FROM 1 MONTHES MY NO. IS[protected]

This should be taken up in the consumer court for causing mental stress and tension to the prepaid subscribers. Without any request how can they suddenly activate the hello tunes and charge Rs.30 and cause so much tension and stree??

Dear Customer,


This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards,
Robin K

TO THE APPELATE OFFICER AGAIN . NEXT TIME WOULD FILE A RTI AND PIL THAT IS THE ONLY OPTION LEFT IF I HAVE TO KEEP THIS AIRTEL NUMBER



Dear Mr Satish Pathak and Ms Jyoti Rawat

Please refer to my previous complaints to you regarding unnecessary deductions on my pre paid number for unauthorized unrequested Value Added Services. Today 08th October 2009 I have again received a message from 54321 at 11.21 am saying "Thanks for downloading Hello Tune Preview from Airtel. You have been charged Re 1". OTHER THAN THAT MESSAGE RIGHT NOW WHILE I WRITE THIS MAIL TO YOU MY BALANCE HAS COME DOWN FROM RS 129.00 IN THE MORNING TO RS 81.86 AT 18.30 HRS. I HAVE NEVER EVER REQUESTED FOR THESE SERVICES AND HAVE COMPLAINED ON MULTIPLE OCCASIONS THAT I DON'T REQUIRE THESE SERVICES. IN SPITE OF THIS YOUR COMPANY (AIRTEL) STILL IS DEDUCTING MY ACCOUNT BALANCE FOR THESE VALUE ADDED SERVICES WITHOUT MY KNOWLEDGE , CONSENT OR AUTHORIZATION. IN REPLY TO MY PREVIOUS COMPLAINTS YOU HAD ASSURED ME THAT THIS UNREQUESTED UNAUTHORIZED DEDUCTIONS WOULD NOT TAKE PLACE ON MY ACCOUNT IN THE FUTURE THEN WHY IS THIS HAPPENING AGAIN ??? I REQUEST YOU TO PLEASE ONCE AGAIN LOOK INTO THIS MATTER AND SEE WHY THIS HAS AGAIN STARTED HAPPENING?? I SPOKE TO YOUR CUSTOMER SUPPORT EXECUTIVE MANANJAY KUMAR WHO INDICATED THAT I AM TELLING A LIE AND I AM ACTUALLY REQUESTING THIS VALUE ADDED SERVICE. THEN HE ASKED ME IF I USE A HANDSET WITH A GPRS FACILITY. WHEN I SAID YES HE TOLD ME TO CHANGE THE HANDSET BECAUSE HE SAID TILL THE TIME I USE A GPRS HANDSET REQUEST FOR VALUE ADDED SERVICES WILL BE AUTOMATICALLY SENT FROM MY MOBILE AND I WILL BE CONTINUOUSLY CHARGED FOR THIS. I AM A MOBILE USER FOR THE LAST 10 YEARS AND HAVE OWNED QUITE A FEW MODELS AND THIS IS THE MOST RIDICULOUS SOLUTION I HAVE EVER HEARD OF. WISH AIRTEL TRAINED THEIR STAFF MORE ON SOLVING CUSTOMER PROBLEMS RATHER THAN SUGGESTING STUPID SOLUTIONS. MY REF ID FOR THE CALL TO MR MANANJAY KUMAR IS 298400. I AM FACING A LOT OF PROBLEM DUE TO CARELESSNESS OF AIRTEL SO I THINK AFTER ALL I HAVE TO INITIATE LEGAL ACTION AGAINST AIRTEL. BUT TO BE ON THE SAFE SIDE I HAVE DELETED GPRS AND WAP FROM THE SETTINGS OF MY PHONE.

I AM SURE YOU HAVE MY CALL WITH MR MANANJAY KUMAR RECORDED AND I INSIST YOU LISTEN TO THAT CALL BEFORE REPLYING TO ME. I HAVE ALL THE RECORDS OF PREVIOUS INTERACTIONS WITH AIRTEL WITH ME.

IF I DON'T GET A WRITTEN REPLY AND A WRITTEN ASSURANCE THAT THIS WOULD NOT HAPPEN AGAIN THEN I WILL HAVE TO INITIATE APPROPRIATE ACTION AGAINST AIRTEL. I AM SICK AND TIRED OF COMPLAINING TO YOU EVERY TIME THIS HAPPENS SO THIS TIME IF I DO NOT GET ANY PERMANENT SOLUTION TO MY PROBLEM I WILL HAVE TO TAKE SOME OTHER ACTION BECAUSE I CANNOT LET AIRTEL DO WHATEVER IT FEELS LIKE WITH MY MONEY.

I THINK AIRTEL IS TRYING TO JOKE WITH ME AND THEY DO NOT TAKE THEIR CUSTOMERS SERIOUSLY.

JAYSURYA CHOUDHURY

[protected]

Today again in the evening I got charged Rs 45 for subscribing to hello tunes and downloading song without my knowledge or authorization. Spoke to Mr. Rajesh who said I am telling a lie and I am doing it from my end. AIRTEL wake up this is happening due to some fault at your end.

Airtel — Not Able to use the Value Added service GPRS

Hi

My name is Monib Khan ,
My Airtel Mobile No:- [protected]
I have taken the GPRS service to access the internet on my laptop .. Service is activated and amount is deducted from my Account .. i get the setting and saved .. But while i am checking the usage status its still showing the 0 MB ..
When ever is use the service amount is deducted from my Current Account ..

I called the customer service more than 20 times .. once its get connected and they assure me that your prblem will be resolved in 24 hrs ..
and after that i am not able t get connected to custmer service (121) from the same number .. they put my number in DNC list.. and after 24hrs I am on the same page ..
Again next day i call to 121 and the reply is same ..
then i call from landline number to [protected]..
they repeat the same asking for again 24 hrs ..
one day a lady name puja she told me till 15th your problem will be 100 % resolved .. Till that day i did't call to them .. on 15th also my problem is on the same page . then again i call to 121 this time their commitment change the guy name pankaj told me in the Next 24 hrs Either ur problem will be resolved or U get the amount back in ur account and fresh u activate ur service..
Again after 24 hrs prblem is same . No changes ..
Today Again I call to [protected] the girl name puja pick the call i explain everything .. during the call she ask me to hold for wile a minut so that she check my details and after holding the call for 2 minuts the call get disconnected..

I really told you this is the worst exp with the Airtel Customer service ..
I dont know what to do whome i shuld contact .. I went to Airtel Outlet they r also helpless on the issue ..
I request any one from the world kindly take the necessary action for those pepople who r not resolving the issue and making the false cmmitment .
now Again i call to [protected] a girl pick the call now the new story comes infront .. she is telling i already use the 2 GB space.. the i told her ki service mila he nahi to use kaha se karunga..
she hold the call to talk to some seniour person..
What Airtel is doing..
I am Really fed up with the Customer service .. ............