[Resolved] Airtel — Handset deactivated due to Invalid IMEI

[Resolved] Airtel — Handset deactivated due to Invalid IMEI

V Vaibhav Argade from Pune, Maharashtra

Hi AIRTEL, I have a Moto Razr V8 mobile phone. My handset has been deactivated by Airtel as Airtel is saying that my IMEI number is not valid and I have to get new IMEI by paying Rs 199. I think the data base of AIRTEL is not updated. I tried contacting the Mototrola helpline , but they have forwarded the IMEI numbers to all service providers. M/S BHARTI AIRTEL please look in to the matter and rectify your database. My PARTICULARS ARE NAME : Vaibhav Argade Mumbai PHONE No: +91 [protected] IMEI numbers[protected] Phone make : Moto Razr V8 Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Sudeep

from Bengaluru, Karnataka

I am facing the same problem. I also have a MotoRazr V8 phone and it stopped working earlier today. I have temporarily shifted to another handset but I am not sure how to resovle this issue. When I contacted the Airtel Nodal Officer they gave me the IMEI number seen by them, and it had the first digit as zero. It looked as though the handset was corrupting the IMEI number being transmitted. However, when I press *#06#, the number displayed is valid. I spoke to a Motorola dealer about this but he didnt understand my problem and asked me to contact Airtel again.
Whether it is a problem with Airtel or Motorola, finally it is we consumers who always suffer. I have been working on this for the last 2 weeks and I have got fed up