Airtel — DEDUCTION WITHOUT ANY REASON | |
Dear Sir/Madam, I have to say that I recharged my mobile through Rs.96 GPRS pack on dated 8th December, 2009 which gives 2 GB free between 12:00 am to 8:00 am and 100 MB extra in original balance. That night (9 Decmber, 2009 between 12:00am to 8:00am) I used not deducted in my original balance. Again next day (10th December, 2009 between 12:00am to 8:00am) I used, my total available balance has been deducted while I checked dialling through *125*3# , used only 123 MB. I contact to customer care against my deduction of balance Rs. 72 on 10th December, 2009 at 7:24 am. Conversion happened with Mr. Dilip Kumar, who given me Complain No.: 70400 and told your problem will be solved till 14th December, 2009 at 6:00 pm also an alternate number ([protected]) has been taken. Since a long interval has been given to solve this problem and I again contacted to customer care executive Ms. Reena, who also gave me a complain no.:[protected] and will be solved till 15th Dec. But till date, my problem not solved. Again I recharged 17 December, then again deducted my main account balance. I am still feared that if I recharge my mobile, then balance would be deducted. Now in these days I am trying to contact with customer care, but no any options is being given to direct contact from Airtel Service. I ask, why tells lie with customers during conversion and does not work for customers. Tell me what should I do to get returned my balance? Why happens these types of deduction? Yours Santosh Kumar Ranchi Mob: [protected] Was this information helpful? | |
 7 Comments | |
Comments
It is often seen airtel only promises, it will be concerned, noted and aplogised. But it is true their reply hapens in words & mouth and they will never pay back to customer's loss, inconvenience and all those thing which is created by airtel service provider.
They really pick pockets to the customers and their aim is alwyas cheating to customers.
They really pick pockets to the customers and their aim is alwyas cheating to customers.
Really airtel is cheating to the customers. I am also a part of above complaint. I was using GPRS on dated 28th December, 2009 between 12:00 am to 8:00am. I lost of Rs.95 from my main balance. While I have already recharged GPRS pack of Rs.96, which has a promise of 2GB free internet access.
I am also asking the solutions, how to get back my balance.
Raman Lal Sao
Mobile: [protected]
Ranchi
I am also asking the solutions, how to get back my balance.
Raman Lal Sao
Mobile: [protected]
Ranchi
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Now in these days really airtel is creating problems. Perhaps due to many mobile service provider airtel is not getting sufficient money back. So, this idea of deduction may be fruitful for them. Because of many people in our country belongs to village & they still can't complain through any medium. If they know, they can contact only airtel customer care, but airtel is not giving service for direct contact.
I am also not satisfied with airtel and never suggest to any body to take connection of airtel