[Resolved]  Airtel — Mobile Phone Blocking

(Copy of orignal complaint)
SIR,

I BOUGHT A SIM FROM YOUR OUTLET NAMELY RATAN SHREE COMM. 309, PUSHP VIHAR APPT., RANJEET HANUMAN ROAD ,INDORE WITH FOLLOWING DETAILS:
SIM NO.:H[protected]-133-1
MOB. NO.:[protected]
DATE:16/11/'09

I SUBMITTED MY DRVING LICENCE FOR PHOTO ID & ADD. PROOF ALONG WITH 1 PHOTO AT THE TIME OF PURCHASE.

I RCIEVED A SMS ON THIS NO. THAT MY OUTGOING & INCOMING SERVICES HAVE BEEN ABOLISHED. ON 21/11/'09.

ON 22/11/'09, I AGAIN SUBMITTED XEROX OF DRIVING LICENCE ,ALONG WITH COPY OF MY PAN CARD & 1 PHOTO.ON THAT EVE,MY SERVICES WERE BEGINNED.

ON 27/11/'09 EVE, MY ALL SERVICES WERE AGAIN BLOCKED WITHOUT ANY PRIOR NOTICE.WHEN I ASKED YOUR EXECUTIVE ON 28/11/'09 AT 2.00 P.M., THEY REPLIED THAT DOCUMENTS ARE NOT VERIFYING.WHEN I ASKED FORCEFULLY THAT I HAVE SUBMITTED THEM TWICE, HE REPLIED THAT YOUR SERVICES WILL BE RESUMED AFTER 4 HRS.

IN THEE EVE OF 28/11/'09, MY OUTGOING SERVICES WERE STARTED, BUT THEY SAID INCOMING FACILITY WILL BE RESUMED TILL 2ND OF DEC. WHEN I QUESTIONED THAT WHAT'S THE REASON, THEN THEY REPLIED THAT THEY ARE UNABLE TO ANSWER.

PLEASE DO TELL ME:
1. HAVE I DONE ANY MISTAKE BY BUYING AIRTEL SIM?
2. WHO IS RESPONSIBLE FOR BLOCKING MY SIM EVEN AFTER SUBMITTING REQD. DOCUMENTS TWICE?
3. WHO IS RESPONSIBLE FOR MENTAL HARASSMENT & FINANCIAL LOSSES?
4. SHALL I PUT THIS MATTER IN TO CONSUMER FORUM?

WAITING FOR REPLY....

Rajendra Holani