[Resolved]  Airtel — No. [protected] deleted

Address:

Pune, Maharashtra

Hi My name is Kenny Gurjao, residing in New Sangvi, Pune. I had taken airtel prepaid no.[protected] three weeks back by submitting all the documents and was in usage.
Suddenly on 16th Aug'10 20:00 the no. was no working. I got a pop up stating SIM CARD REGISTRATION FAILED. I was not communicated what so ever about the incomplete registration. When called the customer service, got different answers from different Customer care executives:

1. The no. will work in next 4 hours, there is some problem at the Airtel end.
2. The no. is postpaid and not prepaid.
3. No details are found about the no.
4. Adress proof not submitted, contact the Airtel Gallery

When contacted Airtel Gallery in New Sangvi, got a reply saying the no. is deleted from the data base and cant be re activated.

I had more than Rs. 100.00 balance in the card. I am unable to understand that when i had submitted by address proof with photograph why the co. has deleted my no. and why dint they communicate to me if they have not received address proof?

This is completely not acceptable as i faced a lot of diffculty in understanding what the issue was and lost my money. Also my no. was communicated to all my friends/co. etc

This is cheating by Airtel

Regards,

Kenny G
[protected] (Temporary no.)