Airtel Complaints & Reviews

wow. your website seems to be really working fast.I've got call on 2nd minute after posting it here from the Manager asking me why was I calling him. have explained him problems again and he said I won't be getting further bills and acknowledgment will be mailed to me in 2-3 days stating no further dues. Let me hope I get it or will be back here. Thank you

Mr.Rakesh I really appreciate that you've replied. Would definitely be available for any details required. Thank you so much.

Mr.Rakesh I've sent it to the airtel Id given by you. as mentioned in mail kindly contact me on Mobile as I am working I won't be available on landline no. Thank you.

MR.Rakesh I've emailed it from nikita.[protected]@yahoo.co.in on the same day to you. I am unable to follow why is this delay happening? I got a call from Mr.Kariel yesterday asking if I've received the letter of N.O.C to which I told him I've not received. I don't think you are coordinating with him because he called me on my no. anyways I am sending my details again.

Mr.Rakesh I have emailed you all my details thrice. My issue is not solved. This is really heights. Your Manager Mr.Shailesh Kariel called me last week and you are telling me you have not received my email This is last week I am waiting for solution. Later I would be going legal for the same as I am not happy the way things are being taken care, I get to see you msgs only on these forum. If you are not able to find my mails in your mailbox call your Airtel manager Mr.Shailesh Kariel and get my no. or else msg me your no. I can call you. Kindly get back to me ASAP.

Mr.Rakesh I've received N.O.C letter from Airtel so the matter is closed from my side. Thank you.

Dear CSC,
My prepaid no. is [protected]. This phone is being used by my daughter. She is spoiling her worthy time by messaging with friends. she is studying in Class 12.
My earnest request is to barr all incoming and outgoing messages in that mobile no. immediately. This is to be done without knowledge of her. Kindly inform me to my no. [protected].
I will be greatful to u forever.

Regards,

A. Niyogi

AirTel — Cricket alerts

I am getting unwanted cricket alerts from Airtel (52906xxx number) and Rs. 1.5-3.0 is deducted per match. I had never subscribed to such alerts and even after calling the customer care nearly 100 times, the service has not stopped. Now i am going to consumer court to file a case against the company. I have learnt that this problem is faced by many airtel customers.

plzzzzzzzzzzzzzzzzzzzzzz
my phone no :[protected]
deactive cricket msz

sir now the speed is coming
but not much as airtel claim in its adertismet my downloading speed is approx 130 kbps
so i am not satisfied with the speed

AirTel — closure of mobile no

I had got prepaid airtel connection no. [protected] about two years back. I however didn't use this number for about six months. There still exists validity and balance in my account. I have been approaching the local airtel office "Pacific" situated at Leela Bhawan. After full week's efforts I have now been told today that my number has been closed without informing me. Even the "Pacific" are surprised at it and donot know the solution. Isn't it cheating?

Airtel — Issue not resolved even after two weeks.....

Sir,
I am not sure whether you would have time to read such a long letter for a very small issue.
I am writing this for the first time in 7 years after going through a great deal of fake commitments for the undermentioned small issue for my Broadband connection. No Payment is due towards me and i am regularly paying bills well in time for last seven to eight years.

i would like to bring to your notice that my Wi - Fi router is not working correctly for many weeks.It was told to me by Airtel staff that it needs a replacement since there is a technical issue with it. Further it was told to me at my place that i would get a repaired router as per the company policy. i objected to that and told them to replace the same with a new one since for the last eight years i have not asked anything from AIRTEL being a very very old & loyal customer. I then was told to talk to customer-care for the issue so i started the process and repeated the same many times but nothing happened.

I was told to wait for three days then 72 hours after i got a call from Mr. Dig Vijay (Retention agent) that my router can be changed against payment only. i was already disappointed so i told him to cancel my eight year old connection, thereafter he told me to hold the call and then after dicussing the matter with the seniors he called up after half an hour and said that my router would be replaced free of cost. so i waited again for 72 hrs, but unfortunately nothing happened.

then i again got a call from Rajouri garden office from Mr.Manjit he repeated the same and said that they would send a new router only if i am ready to pay, he also said that he did not get any sanction to replace it free of cost as Mr. digvijay has not mentioned any such thing in his request, so i did not get the router. i again called the customer.care and started the process again because Mr. Digvijay vanished and became untraceable.

With high degree of disappointment i started the process again for the last time and repeated the same story as a criminal repeats in a police-station to everyone. As a result i got a call from Mr. Kundan ( landline executive) and promised me again for a new router and also apologised whatever happend. As I was not very hopeful i was again waited for another 72 Hrs. NOTHING HAPPENED.

During this process i was given many ticket numbers and i was made to repeat the story to everybody from call center to retention Deptt. to landline deptt.

I felt harassed and lost all hopes so i am now writing this to you. Your staff made me feel that they are playing some game with me and i ultimately stopped calling to AIRTEL. I thought that they are keeping higher authorities uninformed about what's happening at this level.
Following ticket number were given to me:-

37376396 , 37405322 ,[protected]Mr. Kundan) , 37561646, Mr. Dig vijay did not provide any T. No. to me.

Sir, i have lost all hopes. Kindly keep yourself in my place and feel. i feel that am being forced to say GOOD - BYE to the company

Hi...just have a suggestion to everyone reading this message and has a problem with Airtel's service - lets try to spread facts of Airtel DTH's pathetic service as much as possible - lets mention it on twitter/ facebook and every other place possible. Let us do our best to alert as much potential customers of Airtel DTH as possible so that they also do not end up wasting their hard earned money and time.

I think if people who have been victims of poor service from Airtel DTH form a group that would possible be one of the largest groups in India.

Hi...just have a suggestion to everyone reading this message and has a problem with Airtel's service - lets try to spread facts of Airtel DTH's pathetic service as much as possible - lets mention it on twitter/ facebook and every other place possible. Let us do our best to alert as much potential customers of Airtel DTH as possible so that they also do not end up wasting their hard earned money and time.

I think if people who have been victims of poor service from Airtel DTH form a group that would possible be one of the largest groups in India.

Count me with your and lets spread this work

Dear Mr Rakesh Ranga,

Just a superficial line saying you apologize for the inconvenience caused means nothing for a customer who has been denied his right to watch TV with his family at home for 8 full days after paying Airtel in advance. I can understand 2-3 days, but 8 days and still counting, is utterly ridiculous to put it mildly. Its been like an hour spent every day trying to write mails/ contact people ever day for the last seven days, and you add to that the mental hangover feeling that you are left with when treated so poorly by Airtel. What do you mean by you apologize for inconvenience?? Can you explain pls. On top of it every alternate day someone from customer care calls me and wastes my time asksing what is the problem and whether my connection is working???? On what basis are they asking whether my connection is working? How can it work unless some service engineer comes home and rectifies the defect? And when I communicate this to them they say they will send a person the next day and NO body turns up the next day. And when I call back the same customer care executive the next day he does not pick the call and does not respond to messages (the same thing happened yesterday with a customer care executive with the number[protected]. If you really mean your 'apology' explain to me clearly why even after 8 days my connection is still not working? Explain to me what action will you take against irresponsible customer care executives like the one with the number[protected], who calls one day and says he will sort out the problem next day and is so arrogant to not respond when the customer calls or messages the next day?? What action will you take against the local service engineer who came to my home on 14th April and said he will get some extra cables the next day and re-install my dish at a different location to receive signal and just vanished after that and does not respond to customer calls the next day.
In absence of you addressing the above issues, your 'apology' means absolutely NOTHING.
My customer ID [protected], hope that is sufficient for you to get my contact details if you want to get in touch with me.
In my 30 years of existence in India, my last 8 days experience with AIRTEL HAS BEEN THE WORST EXPERIENCE EVER AS A CUSTOMER.
Hari

The sweetest thing about these Airtel folks is that even after they have been contacted numerous times regarding a complaint is that they would call you to inquire (1) what the issue is, (2) if it has been already resolved. They would keep on bluffing you by maintaining that they would resolve it pretty soon, which actually never happens.

If one looks at it from the point of view of the company, then its not hard to figure that it doesn't make much sense to invest in customer service for a variety of reasons: (1) the customer has already paid in advance for the service (remember it works on prepaid basis), (2) there were (significant) costs associated with subscribing to the service (Rs. 1500 to Rs. 2000 as setup/installation costs), (3) inertial of a consumer to move over to another service provider (given that most are alike when it comes to service).

I'm still waiting for the issue to be resolved, and paying for services that aren't being offered. What else could Mr. Mittal and the rest of the gang ask for?

Bang on target...arrogance in service levels driven by the facts that it is pre-paid, customer has already paid for installation. However the day is not far off when most customers would prefer their dignity and self esteem over accepting the disgusting services of Airtel DTH and ditch it for a better option and be willing to forgo the upfront money paid.
This is what happened in the case of DISH Network Corporation USA - In the US there are 2 DTH companies DISH Network Corporation and DirecTV, since 4th Quarter of 2007 DISH Network USA has lost significant number of subscribers and has ceded significant market share to DirecTV - the main reason for this happening was poor customer service by Dish Network USA, with many calls to customer care not being attended to. And hence a lot of DISH Network subscribers shifted to DirecTV. Finally in the middle of 2008 the CEO of DISH Network Mr Charles Ergen personally apologized to customers for the poor responsibility. The time is not far off when Mr Mittal will find himself in situation similar to Charles Ergen - by then it would be too late to make amends. I have absolutely no doubt that Airtel DTH will face the consequences of their disgusting treatment of customers when they star loosing subscribers.

I just got a call from Airtel telling me that they can replace the set top box and it'll cost me Rs. 350/= plus Rs. 100/= as visiting charges! This guy was out-rightly threatening me to continue with the services, else there will be a *RECOVERY*. I asked him whether the agreement at the time of taking the connection stated that the set top box etc. was on lease and belonged to Airtel. To which he replied, "NO, but aisa hi hota hai". I further asked him whether he was calling from the support division or the extortion division to which he hung up without saying anything.

Kudos, Mr. Mittal.

This problem is solved.

I have two number under CUG Schme([protected] & [protected]). Calling from any of the number to another was free as per the CUG scheme and I had enjoyed the benefits of this also for around 6-7 months. For a bill for the period 18.03.08 to 18.04.08, I had been charged for calling from one number to another.

I had lodged a complaint via emails several times, wrote to Nodal officer level but to no avial.
I also went to airtel relationship center at Mira road and lodged a compliant on 10.05.08. They gave me a number. On 13.05.08 they called me back to take further information on my complaint(Some Prerna).

On enquiring about the complaint on 15.05.08, I was informed that the issue had been closed on 13th itself. Do they consider taking information is resolution ????

Airtel disconnected my number for not paying the bill.

I have suffer a lot despite my sincerity in paying the bill on time. My genuine complaint had been turned down without any justifiable reason.

Please help me get justice and compensation for my sufferings.

Regards,
Pradeep Bhandari
B/64, Mira Srishti, Sector no #3,
Mira Road, East.
Dist. Thane.

I am yousing airtel number. ([protected]). on 22nd i activated my international roaming. i used this number in thailand for two days.(from 23rd december to 26th). when on i came back i got a message from airtel that my billing amount is six thousand something. After next day on 27th i got a new message that my billing amount is eight thousand something. after one day i got new message showing my bill is more than tenthousand. And on first of january i got a message again that my billing amount fourteen thousand. Then i got a call from airtel that when i am paying this amount. i told them that i havent received the bill so send me the bill. they said my bill will be generated after 20th jan . When i enquired that why my bill is increasing every day. they say they dont know. Every day i got a call from airtel for payment of bill and now they have stooped outgoing calls from my mobile. Can any body tell that for making two or three calls from thailand i have to pay fourteen thousand rupees.

I am yousing airtel number. ([protected]). on 22nd i activated my international roaming. i used this number in thailand for two days.(from 23rd december to 26th). when on i came back i got a message from airtel that my billing amount is six thousand something. After next day on 27th i got a new message that my billing amount is eight thousand something. after one day i got new message showing my bill is more than tenthousand. And on first of january i got a message again that my billing amount fourteen thousand. Then i got a call from airtel that when i am paying this amount. i told them that i havent received the bill so send me the bill. they said my bill will be generated after 20th jan . When i enquired that why my bill is increasing every day. they say they dont know. Every day i got a call from airtel for payment of bill and now they have stooped outgoing calls from my mobile. Can any body tell that for making two or three calls from thailand i have to pay fourteen thousand rupees.

Sir my name is Rahul Chandra and i am a airtel mobile user for the last 4 yrs. approx., No is [protected], and my plan is advance rental. In every 6 month i will have to deposit the Advance rental of Rs. 799/- and this time i have deposited in the month of November. Now my complaint is that in 4 years my bill is always less then Rs. 500/- but this time 18th December to 18th January my bill goes to Rs. 1073.00 (u can see the records too i.e.previous bills) and i went to the Arya Nagar Centre of Airtel and i am not satisfied with their clarification so kindly let me know the clarification regarding the excess billing.

Thanks
CA Rahul Chandra
[protected]

my mobile no is [protected].
i am not interest for frenzo activation but company already activate the frenzo survice & deduction Rs /- 15 from my account .
i call sevaral time but not any action from company end .


[protected]
Regards,
Gopal Pal
[protected]

i want to have action on airtel

Airtel


Apr 3 (4 days ago)


to me


Dear Customer.

The credit limit for your airtel mobile [protected] has been revised to Rs. 3000./-
The credit limit is dynamic and defined on the basis of your security
deposit/average usage/history of your association iwith us. Upon nearing
or exceeding the credit limit, you will be informed via call or SMS. To
check the credit limit at anany time, SMS CL to 121.

Get account information any time you want. Just SMS HELP to 121

For any support, please feel free to write in to us at [protected]@in.airtel.com

Airtel appreciates your business and welcomes your feedback/suggestions.

With warm Regards,
Bharti airtel limited.

Reply:- kailasnath s
<[protected]@gmail.com>

09:57 AM (22 hours ago)
to Airtel
I HAVE OPTED FOR RS.750/-+TAX PER MONTH POSTPAID SCHEME. HENCE I DO NOT WANT MY CREDIT LIMIT TO GO BEYOND RS.750/-+TAX PER MONTH. I MAY PLEASE BE WARNED WHENEVER MY USAGE REACHES RS.750/- SO THAT I CAN DISCONTINUE USING THE INTERNET. EXPECTING YOUR PROMPT REPLY THANKS. (S.KAILASNATH)

WHILE FORWARDING THE EMAIL OF AIRTEL AND MY REPLY THERETO I WOULD TO STATE AS FOLLOWS:;-

I WOULD LIKE TO INTRODUCE MYSELF AS S.KAILASNATH, A SENIOR CITIZEN OF 72 YEARS OF AGE. I HAD EARLIER OPTED FOR RS.450/-POSTPAID INTERNET SCHEME OF AIRTEL.. I WAS NOT AWARE OF THE WORKING OF AIRTEL. I THOUGHT THAT WHEN MU INTERNET CONSUMPTION REACHES RS.450/- THE INTERNET WOULD AUTOMATICALLY CUT OFF. HOWEVER I WAS SURPRISED WHEN I RECEIVE THE MESSAGE FROM AIRTEL WHEN MY INTERNET CONSUMPTION REACHGED RS.1414.57.

AIRTEL I WAS INFORMED DONOT HAVE A PREPAID INTERNET SCHEME.

I WENT TO THE LOCAL BRANCH AND GOT THE CHANGED TO RS.750/- AND I WAS INFORMED BY THE STAFF THAT I WOULD BE CHARGEDRS.750/-(+TAX)PER MONTH AND MY CONSUMPTION WOULD AUTOMATICAALY LIMITED TO RS.750/- HOWEVER I RECEIVED AN SMS ON 03.04.15 STATING THAT MY CREDIT LIMIT IS INCREASED TO RS.3000/- AND I FEAR I WOULD BE CHARGED HEAVILY FOR THE PERIOD 20.03.15 TO 19.04.15. IT MAY PLEASE BE NOTED THAT I HAVE STOPPED INTERNET USASGE FROM 03.04.15..

MY HUMBLE REQUEST TO TRAI IS THAT THE CONCERNED INTERNET PROVIDER LIKE AIR TEL SHOULD HAVE A MECHANISM TO INFORM THE CONSUMER ONCE THEIR OPTED LIMITED(IN MY CASE RS.750/-)IS REACHED. I AM NOT IN APOSITION TO SPEND MORE THAN RS.750/-(+TAX)

I AM PREPARED TO UNDERGO ALIE DETECTOR TEST IN ORDER TO VOUCH FOR THE VERACITY OF MY STATEMENT.

THANKS
.
S.KAILASNATH

Nishit, I sympathize with you. I'm having a similar (much worse) experience with Airtel. My complaint regarding the faulty STB is now pending for 2 weeks. Refer to http://www.consumercomplaints.in/complaints/airtel-c557427.html for details.

Good luck if you choose to subscribe to any of Airtel's services/products. Mr Mittal is not interested in hearing consumer complaints.

harassed_by_airtel,
I too have the sympathy with you. AirTel is just the [censored], . Crap . . . fishnet if you'll get stuck to it it demoralize you . . kill you harmony and syphony of your life too.

Now till today I was keep calling them they haven't answered the call. In call centre guys put me on hold and later disconnected the call.

Also, they will keep you sending those disturbing spam messages for doing recharge and also those damn crap phone calls for doing the recharge which really sucks when you are in meeting or on Roaming.

Now, I have a firm belief now that my set top box is not going to be repaired / replaced and also i am going to discontinue this service too.

Till now after the written mail I didn't recieve any human written e-mail after the acknowledgement mail.

-Nishit

Rakesh,

Now, the Technician from your side has came to our house and they replaced the STB.

Though, the electricity was not there so they replaced the STB and given their contact no. and told to call them when the electricity will come. They need to activate the STB.

I am very much satisfied with their pleasant behavior. But, the earlier one technician's behavior really sucks.

Finally, I got my STB replaced and now looking for the balance being updated. I hope that will also be taken care. Thanks for the support.

-Nishit

Airtel — Cummulative Bill

I am using Mobile office facility of AITEL for a monthly cahrge of 450 Rs which comes in every month bill. Now for the last 3 months airtel has not chare for this service and in this month bill they have clubbed it together and charged for all the 3 months. Which is heavy on my pocket. I talked to Shweta Shah ( supervisor) of call center. She said airtel cant help in this matter and i have to pay the bill in full amout. Since I have used the service, i requested to pay the payment partly.

This is request to Consumer forum to look into this matter urgently and help me.

Regards,

Vivek Goyal
Cell : [protected]

Respected Sir/Ma'am,
i m here posting my complaint about my wrong bill .. my postpaid no. is [protected]. I have not made any call and any sms on this no. [protected] yet i have charged much for that. I request to the higher authority or management to please check my bill as i m using this no. from 6 months & i have not faced any prob. before that. i want to be a regular customer of airtel. So please rectify my problem as soon as possible ... i shall be very thankful to you. ... regards ... Ramesh chand

i have some problems with my bill. i am using an airtel broadband connection with 777 unlimited plan .but still i have recieved my bill with an due amount of 2300 Rs.i have complained on the customer care but still no response.

customer care reference id-1382832.

please look into the matter

Dear Sir/Madam

I have changed my bill plan with effect from November but when I received my December bill, there was old bill plan was mentioned with higher charges. I complaint them and they told me waiver amount over phone. I paid the bill. But in January bill same thing got repeated and again after complaing, they told me waiver amount but I told them I have no calculations as how this amount arrives and I asked them to explain them but they themself told me that they will soon revert but nobody came back to me.
In feburary bill again they sent me wrong bill. And I was offended. I have spoken to their Appeleate offer Mr. Sudhir Pathak also but even he doesn't know the calculated amount.

Plz advise 'How can a company ask to pay certain amount without telling the customer its detail'. I have spent 4 months in fighting with this company and I am really tensed.

I am constantly getting calls and sms from them to pay the bill but nobody is ready to justify me how they are asking me this amount.

I have already paid one month of amount trusting on them that they would have calculated it rightly but now I have lost trust. I cant pay them the random amount that they are asking me!! My bill amount is getting cummulative of 3 months but I cant pay them such a high amount in one go. Nor they justify the amount to me. Plz Help!!

AirTel — unlimited bill from airtel

when they told me about the plan they dint tell about the plan clearly but now they are giving very big bill for just 15 days they have given 463.40 and now for next month the unbilled account is2620.50 kindly do something regarding this

I received the bill for Rs. 8588.00. I have been complaining about inflated bills for past few bills. They have raised the bill of the time period when no one was at home. I am complaining every day, no one seems to be interested in understanding the problem. I was charged for the period, when i have requested for shifting. They dont even block the number during the time period.

Customer Care team and billing team never listens to customers and they dont understand any thing. I have written to nodal offices too, and that didnt even solve the purpose.

Hi ,

I am Sushma, I have changed my prepaid [protected] to post paid (199) corporate plan with Rs.35 std card, I am having 3 numbers in my CUG group [protected],[protected],[protected].

But in my bill i got Rs.900 extra with std Rs.1.25/call, and all CUG numbers are got billed.

So kindly waive off this amount and include above mentioned numbers in my CUG group, activate Rs.35 STD plan.

Thanks...

i have not received bill from 2 months. also the server in the airtel service centers are down so I am unable to pay bill and also not knowing the amount.
I am receiving the calls from airtel that pay 394 Rs or ur connection will cut.
In online check my o/s is 0.

Dear,
GREETINGS OF THE DAY!
Thank You for your mail.

The number in question had been shifted from company name (Kamyab Infotech Pvt Ltd) to personal name (Neha Jain).

However, by mistake the bill plan was also changed the previous bill plan was DAP 300+Rs 35 STD add on pack.

The DAP 300 plan is:

monthly charges Rs 335/-
local out going Rs 0.50/min(any number)
std out going Rs 1.00/min(any number)
local and std sms 0.50/sms(any number)

FREE/ DISCOUNT:
300 mins local out going free(any number)
300 sms local free(any number)
The plan was changed to
The SPECIAL FIVE PLAN 249 (which was noticed after the bill was received)

Please explain why the bill plan was changed without ANY prior intimation, to Ms. Neha Jain, or Kamyab Infotech Pvt Ltd.
Kindly resolve this issue ASAP, for your convenience

I have calculated for the bill[protected] peroid of 1/09/09 to 22/09/09 acc to DAP 300+ 35:

Bill Plan Charges Rs 245.00.
(335/30= 11.16 so, 11.16 * 22= Rs 245)
Call Charges local:
to airtel mob 172
to other mob 228
to fixed landline 27
total = 427
so 427 - 300 (discount) = 127 * 0.50 = Rs 63.50.
call charges std:
to airtel mob 126
to other mob 12
total = 138
so 138 * 1.00 = Rs 138.00.
local sms:
to airtel mob 114
to other mob 190
total=304
so 304 - 300 (discount) = 4 * 0.50 = Rs 2.00.
national sms:
to airtel mob 185
total = 185 * 0.50 = Rs 92.50.
sms international:
to other mob 1 * 5 = Rs 5.00.
sms others:
3 * 2 = Rs 6.00.
mms:
9 * 5 = Rs 45.00


hence total charges are: 245 + 63.5 + 138 + 2 + 92.5 + 5 + 6 + 45 = 597.00
tax details:

service tax @ 10% = Rs 59.70

education cess(on service tax) @ 2% = Rs 1.19

higher education cess(on service tax) @ 1% = Rs 0.59


TOTAL 59.70 + 1.19 + 0.59 = Rs 61.48.



HENCE GRAND TOTAL IS Rs 597.00 + 61.48 = 658.48

I have calculated for the bill[protected] peroid of 23/09/09 to 22/10/09 acc to DAP 300+ 35:

Bill Plan Charges Rs 335.00.
(300+35)
Call Charges local:
to airtel mob 162
to other mob 143
to fixed landline 45
total = 350
so 350 - 300 (discount) = 50 * 0.50 = Rs 25.00.
call charges std:
to airtel mob 135
to other mob 51
total = 186
so 186 * 1.00 = Rs 186.00.
local sms:
to airtel mob 92
to other mob 194
total=286
so 286 - 286 (discount) = 0.00 * 0.50 = Rs 0.00.
national sms:
to airtel mob 225
total = 225 * 0.50 = Rs 112.50.
sms others:
7 * 0.7 = Rs 10.00.
mms:
12 * 5 = Rs 60.00
gprs:
1*0.60=Rs 0.60


hence total charges are: 335 + 25 + 186 + 112.5 + 10 + 60 + 0.60 = 729.10
tax details:

service tax @ 10% = Rs 72.91

education cess(on service tax) @ 2% = Rs 1.45

higher education cess(on service tax) @ 1% = Rs 0.729


TOTAL 72.91 + 1.45 + 0.729 = Rs 75.09.



HENCE GRAND TOTAL IS Rs 729.10 + 75.09 = 804.19


total amt of both the bills are: 658.45+ 804.19 = 1462.67

So kindly rectify the charges and do correction for the bills. and then send the right charges.


yours sincerely,

Neha Jain.
[protected].

I have given the request to cancel my boardband connection in the month of MAY, And its was accepted by airtel but still they are sending me bill of every month. When i have complain about this there customer care executive never give response.

AirTel — wrong bill again

Dear sir,

I activated a plan of (148) net on phone on 8 june at my phone by harpreet singh, he committed me your net charges is free in all browsing surfing or downloading at all things is free on phone.

But i saw my bill airtel charged me 500 aprox on the uses of net charges. mr. harpreet told me all the things are free on your phone.

This time i am facing some problems for the payment of my bill.

So i request you to please hear my conversation to mr. harpreet at the time of activation my plan and told me why i pay more.


Regards
Nitin Jain
[protected]

I have activated my GPRS Rs.98 for 2GB plan in the month of September 2010. I have got mail from Airtel Executive for confirming that. Airtel disconnect the service every 6months. Then I again activated it on Feb.
But this time Airtel people activated the plan with effective month from October 2010 instead of Feb2011.
I was under impression that my plan will lapse in August. But since it has been wrongly activated from October 2011 it got deactivated early. And I was charged heavy because of that.

1. How can you discontinue any plan without sending notification/ SMS to the user?? Without plan GPRS is very expensive and cost in 1000s.

2. Instead of sending multiple reminder for the same I am not getting response from the airtel.
I mailed at [protected]@in.airtel.com and also to CorporateCustomer.[protected]@in.airtel.com. But all in vain.

All above conversion was through mail.

Somebody please take a not on that and solev my issue.

Anup Kadam
[protected]

Airtel — Refund of Rs 228

Hello Sir,
My name is S.S.Shukla working in Indian Air Force Maharajpura & my no is [protected]. I am using Airtel sim for 12 yrs, facing a lot of wrong deduction by airtel. Many times the amount has been credited in my main account. The details of my complaints which is not yet at all solved & waiting to be solved.
(1)Reference no is RJKDE[protected] on 10/10/2011 at 10.42am.
(2)Reference no is CLAWE[protected]on 10/10/2011 at 07.36 am.
(3)Reference no is CBDMO[protected] on 26/9/2011 at 12.26 pm.
(4)Reference no is RDREG[protected]on 9/9/2011 at 13.59 pm.
(5)Reference no is CBDCC[protected] on 9/9/2011 at 13.57 pm.
Also I have recharged of Rs 18 of GPRS plan for 3 days in which downloaded 14mb of application for which the airtel has deducted Rs 226 from my main account on 10 sept2011 or 12 Sep 2011 at 11pm.
If this continues I will compile to file a case against Airtel in Consumer court to refund Rs 228 the entire amount deducted by you just for no reason the customer is suffering a lot. I want my entire amount to refund now waiting for prompt action from you soon.

helpless with airtel company

Dear All,
This is to inform you that I have cheated by Airtel and wrongly charged by them of my GPRS usages. I was an loyal customer of Airtel from last 5 years and was always promoting too in my offices and friends to adopt the Airtel only still they have high call rates.
Recently I have suffered a lot from Airtel for network issue. Every time I was getting SMS form every one that you are having one Missed call from so and so numbers. My Boss, colleagues, friends and family members always used to complain for keeping my phone in not reachable mode. I have complained a lot in customer support and not got any solution till date. Forget this now coming to Major issue.
My Number [protected] was suspended due to nonpayment of Bill of Rs. 2717 rupees which I had paid on 5th of May 2012 and got my services restored. My Bill date is of 8th of every month to 7th of next month. I have got my bill generated on 7th of May and have got SMS on 9th May that my bill is Rs.617/. Till that date everything was fine. On 10th May 2012 morning I have got an SMS that my unbilled amount is Rs.10000+. I was shocked and contacted customer care that how far this can be possible they have reverted sir we have logged the complain on billing department and our team will contact you back. Have not got any solution on same too. After few days I was getting SMS that you have used huge data so please pay Rs. 2900 for using uninterrupted Internet services. Same I have also informed to Airtel customer care. Finally my services have been barred again on 21st May 2012 of Internet. I have asked the same to customer support and Airtel ARC too they just guided me that I have used 5 GB of data in just 13 days.
My question is How is it possible to use 5 GB data on phone with 2G speed in just 13 days specially in this 3G world. I have just activated my Internet for checking mails and other stuff and never got chance to consume more than 1.5 GB data in any means in last 2 years on this network. I was finally waiting for Bill which I have received on mail and found that I was wrongly charged in many time intervals in which I was even not turn my GPRS on. I have Goggled the same and found many users have also made several complains on Airtel for wrongly charged for GPRS.
I have got bill of Approx 5000/. Which is not used by me. Please help to gain my faith in Airtel again.

Vishal Bharti
+91 [protected] (My Airtel number)

My last day of bill payment was 31.05.2012 and i cleared my dues on 31.05.2012. I'v got the bill dated 31.05.2012 but the airtel service centre updated the bill payment late on 06.06.2012 which was 6 days later than the due date.. I am charged 100 Rs late payment without my fault.. I want airtel customer care to clear off the late fee asap.. I have attached a scanned photo copy of the bill payment i made ....

Yash Rastogi... Airtel Phn no. [protected]

Hi,

My mobile no is [protected], i am using Airtel Post paid plan 125/- rs rental.
My issue is i have activated 3G plan 250/- rs for 1 gb) in april month. In that month my bill was 1251/-, i have paid tatal bill and 7th may 13-3rd day of billing cycle i have deactivated my 3g plan and activated unlimited 2g plan under 199/- pm rental. They gave meassurace that within 4 hours my unlimited 2g plan will be activate.

After a couple of weeks i realise that still 3g plan is activated on my monthly plan. I have highlighte this issue to the customer care and there seniors regarding the same before the bill generate cycle. But invain. They have not taken any action, with lot of calls, follow ups, still my 3g is activate, since last 3 months my request is pending and my bill is increasesday by day. I m using 2g net as i requested and they supposed to provide. And the charging me for 3g and also on high rate as my limit is 1 gb as per there plan anfd my requeste pan i unlimited.

Kindly suggest

My airtel mobile bill for this month is wrong in favour of internet used earliar i have payed rs.2300 in september month.Please solve my problem.

Hi

There is a mistake in my bill and I have been trying to rectify it since a long time but to no avail.

My internet plan was upgraded 4 times in the last month (Billing cycle:[protected] to[protected]

The initial plan was of 300Mb for Rs 100

Then I upgraded to 1 GB at 250 for which Airtel charged Rs 150 extra as the difference and provided the extra data

Next upgrade was 2 GB at 450 for which Airtel charged Rs 200 extra and gave me 1GB worth data

Same was the story with next upgrade 3 GB at Rs 650 for which you charged me RS 200 extra and gave me 1 GB worth data

So as per the pattern whenever I upgrade to a plan, Airtel charged me the difference between the new and old plan and provided me whatever extra data I can have based on the new plan


Now at the final upgrade time I updated to 4 gb @ 750 plan, for double assurance i asked the custmer care executive that it will continue as the old trend of charging the difference and giving me the extra data. As in this case as I have already consumed 3 GB data for 650, I would be getting 1 gb data more and the extra cost would be Rs 100. I was replied in the affirmative but somehow I was given 1GB data but charged Rs 650 for this transaction.


I have raised this query multiple times with Airtel customer care and have been promised call backs and escalations but nothing has happened so fat, so pls let me know what is to be done.

Regards
Swagat