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"The key success to Archiesonline is the fact that we have always focused on emotions and feelings and given our best. Every thing that you buy online is exclusive. If there is any problem from the order that you have placed, our customer care will help and answer your queries."

It is unfortunate that you still keep saying "always focused on emotions and feelings and given our best” when the fact is that you care a damn. I know ideally the business you are in should also have courtesy & humility apart from "emotions and feelings" but I will fight to stop you from using that too. Giving a heart break on the valentine's is the biggest crime your business can commit. I booked the order 4 days in advance after checking the availability, I thought we could further personalise this by coordinating the time of delivery and wishing my valentine just after receipt of gift, but to my surprise a Barefaced unapologetic Mr. Amardeep Singh(posing to be the manager of ecommerce) informed me forget about the wishing and coordination we are not even able to deliver your gift as shocked as I was could not react for a bit but after coming to terms with reality I asked him in disbelief what happened? He said without any regret "we are out of stock" I said well can you help me with any alternative solution, may be another one or anything else? he again ruthlessly said “you are too late, the dispatch is done for the day ”

1. My question is where is all the “emotions and feelings” that you talk about??
2. Why, was I not informed about this, why did I take my call to know that there is a heartbreak awaited on valentine’s day for trusting the so called best and most expensive in the business??
3. Is it not your professional & moral responsibility to at least inform the customer, job will not be done even though we got paid (card debited)?
4. I ask what is it that you can do to unbreak my heart, my hurt feelings due to no fault of mine? and if you can’t do anything then I have to make sure it does not happen to someone else

Would atleast expect a sincere revert.


Dilip Keshri