Airtel — cheating / wrong communication

Dear sir

I have been cheated due to wrong communication of AIRTEL Call center regarding my SIM activation. Detail is as follows.

Consequences of mis-communication/wrong communication:

I have been using this number since long time and use GPRS to access net. This number was not in use for last 4-5 month. I visited customer care point at BISTUPUR/Jamshedpur (date 22/02/2008) to enquire about activation of my AIRTEL number.
The lady connected me to CALL CENTER (121) (complain no [protected]) I asked to the person/lady on phone-" I have been using this number since long time but this number is not in use (not recharged) for 4-5 month approx. please let me know how can I use it again specially I want
to access the GPRS service" She asked me the name of owner and address where this number has been purchased. I replied and also told her that at present I am using it in Jamshedpur / Jharkhand.

After verification she asked me to recharge the number and call her back to activate the GPRS, she also gave me details o[censored]sing GPRS.

I recharged the number with 333 rs and again called back to CALL CENTER. This time some other fellow picked up the phone and again enquired the details and suggested me to recharge 30 rs more to have uninterrupted access to net (to maintain minimum balance). I again recharged it with 30rs.
I went home and switched on the PHONE message appeared "INVALID SIM". Due to lack of time I could visit the customer care point only after 2 days (that is on[protected].

Again I got connected to CALL CENTER (complain no [protected]) and after approx 15-20 minute discussion I came to know that this number is being allotted to some one else. I asked him about the consequences but he replied "NO ONE CAN DO ANY THING" it is miss communication and your mistake so SORRY.

Grievances:-

Not giving the information about the SIM status for which I specifically went there is the FAULT of Call center. I have been mis-communicated and suggested to recharge the number. Either my number should get re-activate (I don't know who is using it ??) or I should be reimbursed (with some compensation) for the money which I spend due to fault of call center.