[Resolved]  Airtel — BILL PLANS NOT CHANGED AFTER FREQUENT REQUEST AND THEN CHANGED IT WAS CHANGED FOR JUST ONE NUMBER

DEAR CONSUMER COMPLAINTS,
I AM ATTACHING HEREWITHIN THE COMPLAINT I HAVE REGISTERED WITH THE AIR TEL VIA E MAIL BUT STILL NOTHING COULD BE SORTED OUT.
Great Northern Services to 121





show details 11:38 AM (24 hours ago) Reply


Dear Urmila Rawat,
I think so, you are not answering my query. Why my other nos ([protected]/85) plans have been not changed if I requested the same (plans to be changed on all three) on the company letter head and gave the change plan for the three nos on 23rd September 2008 and why just one number ([protected]) plan has been changed and that too w.e.f 10th oct why not 26th Sept, 2008 why not the other two Numbers, and this is registered company ID registered with the Air Tel.
Kindly Change the plan for the other two numbers effective this billing cycle of OCT. I think so if this does not happen then i have an option to move with other service provider as you are not following up the mail as well as complaint. I think you have the record to check how many times i have contacted the AIR TEL customer services as well as visited the dealer. Given the request in written as well but still nothing has changed just one Number tariff has been changed and still the rest is pending. Well need to sort this within a day or two.
With Regards,
Vivek Sharma
On Wed, Oct 15, 2008 at 10:45 AM, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:

Dear Customer,


Thank you for contacting Airtel.

This is with reference to your email dated 15/10/08 regarding Bill Plan Change into Airtel 399 Plan for your Airtel mobiles [protected], [protected] and [protected].

We would like to inform you that the Airtel mobile number given by you are a company paid account so we request you to visit to your nearest Airtel Showroom to change your bill plan or kindly send the request for change your bill plan from the registered company email id along with the letter head stating request for Bill Plan Change duly signed by authorised signatory.

Further, we would like to inform you that Airtel 399 plan has already been activated on your Airtel mobile [protected] with effect from 10/10/08.

You may also visit our website at www.airtel.in for more information on the related Bill Plans.

For any further assistance, please feel free to contact us by sending an email at [protected]@airtelindia.com. We will make every effort to revert with resolution as soon as possible.

We appreciate your valuable subscription with Airtel and it will always be our constant endeavor to serve you better.

Warm Regards,

Urmila Rawat
Customer Care
Airtel
---- Original Message ----
Great Northern Services to 121, md, vsharman
show details Oct 14 (1 day ago) Reply


Dear Air Tel,
I am a corporate user as you say with my connections nos as [protected]/85/87,
I am so fed up with the customer services as well as your corporate dealer's that now i just want to change my services to other operator,
I have requested on the letter head stating the change of plans from 325 to 399 on all the three nos mentioned but only one has been changed and why not the other tw
Kindly do let me know if this is going to be done in next two days or I should go for other operator as I have trying to change my bill plan from last three months.

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With Regards,
Vivek
Great Northern Services,