[Resolved]  Airtel — Charging for a discontinued connection

Address:

Bangalore, Karnataka

Hi,

I had been an Airtel Bangalore broadband customer with clear payment history for a quite long time the telephone number being [protected], I had to discontinue as I was relocating and I asked them to disconnect the broadband service they agreed to disconnect and after six months they call me and tell that the broadband connection has not been disconnected and I have to pay the outstanding bill of 4872 , I did not even turn on the modem assuming it has been disconnected. When I refuse to pay they threaten me with legal action. I am not sure what kind of ethics these so called telecom giant is following. I am not sure if Airtel is finding this way of making money by harassing the customers easier. I have copied the text from the email I got from Airtel customer care when I requested them for a disconnection.

Can someone please suggest me what should I do?

Name : Khaja Agadi
Contact Number : [protected]
email Address : khwaja.[protected]@gmail.com

response from Airtel customer care*************

[protected]@airtel.in

10/12/11

to me
Dear Customer,

Ref: Email dated[protected], concern regarding cancellation for your airtel landline number [protected].

Thank you for writing to airtel and the opportunity to assist you.

We would like to confirm that we had already registered a request with reference number 5540834. Our team is working on the same and the request will be addressed within 7 days.

We seek your cooperation in this regard.

Please do write in for any further assistance.


Warm Regards,