[Resolved] Airtel — Cheated | |||
Hi, This is to bring in to notice the wicked game Airtel played with me. I had an airtel broadband unlimited connection number [protected]. I never knew the plan, cause an Airtel agent gave it to me saying this is the best plan for you, you will be charged just Rs 600 for 100+ KBPS transfer rate for unlimited data transfer. I was amazed and got what he has promised for full 2 years. That is 100+ transfer rate, unlimited data transfer for 660( including taxes). I was over satisfied, but few days back I changed my house and got my Airtel connection transferred. To my utmost surprize my transfer rate dropped down to 15+. I called up Airtel, and what a stupid excuse they gave me "sir the speed you were getting was actually a technical glitch at our end, and now it is rectified and you will get this much speed only". Technical glitch for the last 2 years, I was struck, technical glitch for 2 year. And moreover, is it my fault if Airtel has a technical glitch that lasted for 2 years. This is the worst thing I have encountered in my whole life. I am a software engineer my self and never saw a technical glitch lasting that long. And moreover its Airtel's fault, why do I suffer cause of that? People move ahead and I moved backwards with Airtel, I was getting 100+ transfer rate and now it has come down to 20. I am so so disappointed with the treatment Airtel gave me. They didn't even tried to compensate me, they just asked me to disconnect my services if I am not satisfied. Following are the names of Airtel officials in the hands of whom I got this harrasment: Rajat Sharma(198) Gaurav Kapoor(Floor supervisor) Vikram Singh/Ajay(Tam leader Jalandhar) ..and there were many other. Heights of stupidity, harrasment, pathetic service, pathetic people working there. To hell with Airtel Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 13 Comments | |||
Comments
Airtel — NUMBER DISCONNECT WITH OUT INFORMATION SO MY HEAVY LOSS
Respacted SirMy Self Mohd Farhan Shekhani indore MP
Airtel was my number [protected] has was disconnect Without information & has not renewd my number so this region my heavy loss .........& airtel executive (sapna sangeeta raod indore (outlet) )was says no renwewd your number .........
So sir plz help me
NOTE: MY NUMBER [protected]
I AM MR ASHFAQUE SHAIKH USING MY AIRTEL PREPAID NO -[protected] SINCE LAST 3 YEARS AND I HAVE BEEN LOYAL TO AIRTEL AS I AM HOLDING A GOOD PROFILE AS I RECHARGE FOR MORE THAN 300TO 600 RS PER MONTH.SINCE LAST 4 MONTHS AIRTEL IS CONTINOUSLY STARTING VARIOUS SERVICES LIKE JOBS ALERTS , MOVIES ALERTS , CRICKET ALERTS ETC ETC WITHOUT MY INTIMATION OR REQUEST WHICH HAS COST ME LOTS OF MY BALANCE. ON 27 JUL 2010 I RECEIVED A MSG STATING THAT DIAL 54321 TOLL FREE AND SELECT YOUR HELLO TUNE. AS IT WAS A TOLL FREE NO I CALLED AND I DONT LIKE ANY OF THE SONGS SO I DISCONNECTED MY CALL WITHOUT CHOOSING ANY SONGS. IN FRACTION OF SECONDS I RECEIVED A MSG THAT SONG (CHUNARI CHUNARI) HAS BEEN ACTIVATED ON MY NO AND I HAVE BEEN CHARGED RS15 FOR DOWNLOAD AND RS 30 FOR RENTAL.AND VERY NEXT MOMENT I DEACTIVATED MY HELLO TUNE . I AM VERY UPSET THAT AIRTEL ALWAYS CHARGE ME FOR VALUE ADDED SERVICES WITHOUT MY REQUEST FOR ACTIVATION. KINDLY HELP ME REGARDING THE SAME.
Airtel — airtel is baddest
airtel big cheater, when ever i recharged with good amount.., next day sale pura balance kat nakhte he, or waha se hi koi bhi sceam start kar dete he.aaj bhi salo ne 15rs kat liye or ipl comentry sceam ka msg bhej diya... pehle gov ermant ne loot liya ab ye airtel loot ne beth he..... or me aapse ku6 jyada bolna kahi chahta jo aap ies ke bhog nai banna chahte to ka bhi airtel ka sim nai khardna or agar ho tab bhi portablity karv a ke chang kar nakh na
dedcuted Rs.500 from my account without informing me and didn;t receive my refund either
Hi Rakesh
My account number is [protected]. I need my Rs. 500 back. I have recharged my account with Rs.500 in 2010. I have emailed you as well with full details.
My account number is [protected]. I need my Rs. 500 back. I have recharged my account with Rs.500 in 2010. I have emailed you as well with full details.
Hello Friends,
I just want to share my experience with Airtel DTH. I have recharged my Airtel DTH account [protected] in June 2010 for Rs.500. My account is credited with Rs.500 after recharging
from the recharge coupon. After 24 hours my account was suspended. When I called customer care, they didn’t have any clue why they have suspended my account. After number of follow up, they replied that some other customer claimed that amount and my account is debited without informing me. when I asked to get my money back, customer care executives disconnected by call several times?????. Now Mr. Naveen and Mr. Rakesh from Airtel DTH needs a proof of that the recharge coupon that I used to recharge my Airtel DTH account almost a year back.
Is this a Joke????
My Friends if you are using this service and recharging with recharge coupon then keep it and do not throw, else you will be the next in this list.
Lokesh Chauhan
I just want to share my experience with Airtel DTH. I have recharged my Airtel DTH account [protected] in June 2010 for Rs.500. My account is credited with Rs.500 after recharging
from the recharge coupon. After 24 hours my account was suspended. When I called customer care, they didn’t have any clue why they have suspended my account. After number of follow up, they replied that some other customer claimed that amount and my account is debited without informing me. when I asked to get my money back, customer care executives disconnected by call several times?????. Now Mr. Naveen and Mr. Rakesh from Airtel DTH needs a proof of that the recharge coupon that I used to recharge my Airtel DTH account almost a year back.
Is this a Joke????
My Friends if you are using this service and recharging with recharge coupon then keep it and do not throw, else you will be the next in this list.
Lokesh Chauhan
You are making fool of your customers, if you are not providing any resolution then no need to reply. Did you refund my charged amount?? Then how can you say that the issue is resolved now?????
To all Airtel digitel customers, they just call you once you filed a complaint and apologize and says the issue is resolved, just like in the above response from Mr. Rakesh without refunding my charged amount. They didn't help you.
Fraud Fraud Fraud Fraud
To all Airtel digitel customers, they just call you once you filed a complaint and apologize and says the issue is resolved, just like in the above response from Mr. Rakesh without refunding my charged amount. They didn't help you.
Fraud Fraud Fraud Fraud
Hi Friends,
Today I received a call regarding the above complaint and the executive inform me that I can go for the consumer court and telling me that I have used someone else recharge voucher.
They are now misbehaving me and ask me why I didn’t complaint on this issue earlier. I have spoke to around 10-15 executives in Airtel DTH and now they are abusing me over the phone.
Friend do not avail Airtel DTH service, please go other DTH providers like TATA SKY. I have another DTH of TATA SKY, they are the best.
Today I received a call regarding the above complaint and the executive inform me that I can go for the consumer court and telling me that I have used someone else recharge voucher.
They are now misbehaving me and ask me why I didn’t complaint on this issue earlier. I have spoke to around 10-15 executives in Airtel DTH and now they are abusing me over the phone.
Friend do not avail Airtel DTH service, please go other DTH providers like TATA SKY. I have another DTH of TATA SKY, they are the best.
[protected]@ Airtel
How many times should I write you??
Your executives call me and blame me for not having the recharge voucher that I used to recharge my account a year back. This is simply ridiculous and you are not bothered to rectify the mistake that you have had from your end.
Dear Friends, they are not rectifying their mistakes and their executives call me and inform I can move to the consumer court
How many times should I write you??
Your executives call me and blame me for not having the recharge voucher that I used to recharge my account a year back. This is simply ridiculous and you are not bothered to rectify the mistake that you have had from your end.
Dear Friends, they are not rectifying their mistakes and their executives call me and inform I can move to the consumer court
This is Shailesh Kumar ([protected]). I have recharged with Rs. 330 on 4/Jul/2013 and suddenly I checked on Sunday and found my Balance to Nill. I recharged with Rs. 200 on Sunday again and called Customer Care, This is what the summary of Customer Support.
1. I have called on Sunday at around 9:50 PM IST.
2. Laxmi took this call.
3. As per her, They deducted 330 for data usage, I have asked that why did you cut off my Main Account money when I am using Data Plan for 149/Month.
4. As per her, You have consumed your data so we started cutting off from your account.
5. My concern is that when my data usage limit is over, I should have informed that data usage has been over now amount will be disconnected from your main account however I did not get any information and suddenly found that Account is Nill when I had to make a very urgent call which caused heavy loss for me. As per here we cut like that only, we do not inform customer.
6. Suddenly I check my data usage for this month and found that I have only used 1.98 GB of data for this month using Smart Phone features than, I asked her that I have used within the limit so that no amount should be deducted by your so called policy.
7. She said, Sir we have reduced down from 2 GB to 1 GB for this plan hece we are charging you for .98 GB surprisingly I got an SMS today itself mentioning that you have 2 GB of plan. My asked same to her, She said we reduced down you have to pay. Is this a way to scale down without informing us.
8. I was not quit happy with her and asked her to transfer this call to any senior, she said that she is the last point of escalation. No further help will be done.
9. Later on she said that okay, let me transfer this call to my manager and put me on hold for 10 min and then she realized that I am still waiting for transfer then she hanged up the phone without and I was surprised and felt foolish.
This is very frustrating that, people get cheated and they do not have any fear from Govt. I would request to please help us in this matter.
1. I have called on Sunday at around 9:50 PM IST.
2. Laxmi took this call.
3. As per her, They deducted 330 for data usage, I have asked that why did you cut off my Main Account money when I am using Data Plan for 149/Month.
4. As per her, You have consumed your data so we started cutting off from your account.
5. My concern is that when my data usage limit is over, I should have informed that data usage has been over now amount will be disconnected from your main account however I did not get any information and suddenly found that Account is Nill when I had to make a very urgent call which caused heavy loss for me. As per here we cut like that only, we do not inform customer.
6. Suddenly I check my data usage for this month and found that I have only used 1.98 GB of data for this month using Smart Phone features than, I asked her that I have used within the limit so that no amount should be deducted by your so called policy.
7. She said, Sir we have reduced down from 2 GB to 1 GB for this plan hece we are charging you for .98 GB surprisingly I got an SMS today itself mentioning that you have 2 GB of plan. My asked same to her, She said we reduced down you have to pay. Is this a way to scale down without informing us.
8. I was not quit happy with her and asked her to transfer this call to any senior, she said that she is the last point of escalation. No further help will be done.
9. Later on she said that okay, let me transfer this call to my manager and put me on hold for 10 min and then she realized that I am still waiting for transfer then she hanged up the phone without and I was surprised and felt foolish.
This is very frustrating that, people get cheated and they do not have any fear from Govt. I would request to please help us in this matter.
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Airtel India — Harrasment unlimited (Airtel is bad)
Let me introduce myself as Anbu Nirai who lives in Chennai and has had the Airtel postpaid connection for a number of years. For about two months I find that the tower signal is sporadic at best when it comes to my house (the ground floor portion). I made it a point not to pay the monthly bill and represent the cause as I thought that would bring about the desired attention to the problem and a resolution can be reached.I made a formal complaint regarding the No-Signal problem around the second week of this month. I was told that the issue would be resolved by the 30th of this month. In-between my outgoing facility was terminated and I made an appeal on the grounds that a resolution to my problem had not been arrived at. The agent I spoke to apparently consulted with a superior and told me that she would release the line as the No-Signal problem was in the open status.
An agent called me in the latter half of today (when I was in my workplace) and informed me that the No-Signal problem had been rectified. Seconds later I found that my out-going facility was terminated once again. I called the so-called Costumer Care of Airtel (with tremendous difficulty I might add - just couldn't get a human being on line) and informed that I'll go home and see for myself if the No-Signal problem had been rectified and that they should release my line until then. I also added that if the problem had been indeed rectified I would happily pay the bill online at that very moment.
But then the agent I spoke to seemed to be determined to keep repeating the same thing over and over again and failed to see reason even after putting me on hold many times to consult a superior. The conversation was so painful that I realized there was no basic respect-element throughout. I made it clear then that there was no point in paying for something when you do not get the service that you deserve.
When I was on my way home I received an SMS from 247 asking me if I was happy with the resolution provided. To type YES if I was happy and to type NO if the problem still persisted. (I wonder who designs these things...to send an SMS of this nature to a person whose outgoing facility has been terminated). However I tried replying NO but then the message wouldn't go through.
On reaching home I was shocked to see the state of affairs to be the absolutely the same and that Airtel had the AUDACITY to lie to me about rectifying the No-Signal problem. I wanted to make known that the problem still persisted. Cold Shoulder treatment again.
I am a sensitive person and the whole exercise is stressing me tremendously. I am seriously beginning to wonder if anybody from Airtel really cares. I also realize that if I pay the bill I'll have to wait for another month to put pressure on the Service Provider to give me proper service.
Can Airtel really provide service to self respecting people or just to those who grin and bear and feign satisfaction? I wonder. I AM HURT.
I want to complain about this BAD SERVICE. Moreover, I have used this number for a number of years and YET I have to make a decision to go to a provider who can provide the necessary tower signal to my house. I am not even sure if I can retain this number even by going to another Service Provider through legal assistance. However, I am mighty keen not to let these irresponsible people have the last laugh.
GIVE PROPER SERVICE and get the payment. This is good.
GIVE IMPROPER SERVICE (even lie) AND GET THE PAYMENT & disconnect the outgoing facility if payment is not received...This seems to be the AIRTEL IDEOLOGY (STUPID AND VILLAINOUS).