[Resolved]  Airtel — Cheating and no response for complaints

After 4 months of follow up my concern has still not been resolved by Airtel. There is no response from the regular number and also from the escalation team. They seem to be happy opening new tickets and closing them to show their good resolution rate. I am completely frustrated by the sad service from Airtel and need some resolution at the earliest. problem#1 is still on Problem#1: IPTV- I had someone visit my house on the weekend and told me that this plan(1199) does not have the 41 channels as promised on mail(1st mail attached). As per him he is not aware why I was promised and I need to talk to someone in the customer service. I fail to understand why after 2 months and change of a plan I am still not being able to get the channels that I have requested on time shift IProblem#2: Two accounts for same number- To my horror, I am getting two bills for the same number. When I have already paid the Rs 134 that was showing due on my Airtel account with my number I have a paper bill which says I have not made a payment since two months. I called up customer Service however it looks like that the outsourced people in the call center have no information and they are brave enough to just tell whatever they feel like. Hitesh told me to ignore the Rs2200/- bill and pay the bill showing as 1380 only(2nd attachment). One account is [protected] and the other is [protected] Regards Amit Srivastava- [protected] [protected]@gmail.com