[Resolved] Airtel Chennai — Worst service and response to complaints! | |
Dear Sir I received a call from Australia to my BSNL Mobile No.[protected] which was routed through Bharathi Telecome on 5-5-2008 at 11.11 am. The caller id was shown as +5060. We need the Australian full telephone number, because the documents they sent through courier was also lost. Kindly give us the full Australian Telephone number. Appreciate your kindness. Regards K. Buhary [protected] Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 6 Comments | |
Comments
i have a browsing centre in chengalpattu, i need a top up cards and recharge cards and ec for costmers, i will ask the local airtel distributors so many time for the top up and recharge cards, they could not any respond me. they tell no cards available come next month, next month. why they tell like this, pls reply me..
SIR U R NET WORK IS TOOOOOOOOOO WEEK IN TN SALEM SHEVAPET WE CAN, T TALK FROM U R MOBILE SO PLEASE CLEAR IT [protected] THIS IS MY MOBILE NUMBER
i want singnal to my area in home inside the singnal was not coverage so please solu my problem my address is No47/16 sandhu street tiruttani (tiruvallur dist)
HelloSir
My connection[protected] request for redressal
I had a post paid Airtel connection with number[protected] for the past 8 years. Due to my proposed wivit to USA, I requested the airtel people to convert it to prepaid connection by etaining the same number. It was agreed by the Airtel, that they will adjust the Deposit money of Rs.1500 first towards the latest bill Rs.996 and the remaining balance towards the recharge charges for the prepaid.
As per instructions and guidance from Airtel Customer centre, I applied for the convertion at Tirunelveli office( North Bye pass Road Vannarapet, Tirunelveli on 28.01.10 at 5.30 pm). It was told by the Customer care Centre that well within 9 hours it will be converted into prepaid.
To my surprise, they fail to act.
On 01.02.10, I tried a recharge my cell with Rs.2 first under prepaid. It was accepted and then I charged for another Rs.100, with talk time around Rs.88 for my last day's (ie 01.02.10) use at Chennai and I left Chennai by 01 am of 02.02.10 to USA.
By around 7 pm of 01.02.10, I contacted the Customer Care Office from Sterling Road Airtel showroom. It was informed to me that,
01) My connection is under PrePaid
02) After the recoverry of Rs.996 a balance of Rs.504 is available, that will be forwarded to my Tirunelveli address by way of cheque.
This sounds very fine for me.
But what occured is a different one now. Till 12.02.10, my cell phone under prepaid functioned very well. Since there is no network tower nis available, I could not make a or recieve any call from my cell. But I can use the cell as my phone directory. Now I am receving a comment when ever I use the Cell--- "INSERT THE SIM CARD"
I am not understanding the meaning of this commnet. I had a doubt that your people deactivated my SIM under[protected]
Please look into the matter and activate my SIM.
I never want miss my number[protected]. It is only my affection and love towards AIRTEL
I am not complaining. I want my number [protected] ACTIVE for ever.
Yours truly
Subramaniyan.T.N.
My connection[protected] request for redressal
I had a post paid Airtel connection with number[protected] for the past 8 years. Due to my proposed wivit to USA, I requested the airtel people to convert it to prepaid connection by etaining the same number. It was agreed by the Airtel, that they will adjust the Deposit money of Rs.1500 first towards the latest bill Rs.996 and the remaining balance towards the recharge charges for the prepaid.
As per instructions and guidance from Airtel Customer centre, I applied for the convertion at Tirunelveli office( North Bye pass Road Vannarapet, Tirunelveli on 28.01.10 at 5.30 pm). It was told by the Customer care Centre that well within 9 hours it will be converted into prepaid.
To my surprise, they fail to act.
On 01.02.10, I tried a recharge my cell with Rs.2 first under prepaid. It was accepted and then I charged for another Rs.100, with talk time around Rs.88 for my last day's (ie 01.02.10) use at Chennai and I left Chennai by 01 am of 02.02.10 to USA.
By around 7 pm of 01.02.10, I contacted the Customer Care Office from Sterling Road Airtel showroom. It was informed to me that,
01) My connection is under PrePaid
02) After the recoverry of Rs.996 a balance of Rs.504 is available, that will be forwarded to my Tirunelveli address by way of cheque.
This sounds very fine for me.
But what occured is a different one now. Till 12.02.10, my cell phone under prepaid functioned very well. Since there is no network tower nis available, I could not make a or recieve any call from my cell. But I can use the cell as my phone directory. Now I am receving a comment when ever I use the Cell--- "INSERT THE SIM CARD"
I am not understanding the meaning of this commnet. I had a doubt that your people deactivated my SIM under[protected]
Please look into the matter and activate my SIM.
I never want miss my number[protected]. It is only my affection and love towards AIRTEL
I am not complaining. I want my number [protected] ACTIVE for ever.
Yours truly
Subramaniyan.T.N.
Procedure for addressing a concern
How to voice a concern
A person wishing to raise a concern may do so with the Ombudsman, either verbally or in writing by giving background and history of the unprofessional conduct, the reason and grounds for raising the concern, the identity of the individuals who may be involved and documentary evidence, wherever available. The earlier the concern is raised, the better.
Complaints may be sent in either of these forms:
In writing (through hard copy mail) to:
The Ombudsman
Bharti Enterprises Ltd.
Aravali Crescent
1, Nelson Mandela Road
Vasant Kunj, Phase II
New Delhi – 110 070
India
In writing (through email) to a secure email id, [protected]@bharti.in
How to voice a concern
A person wishing to raise a concern may do so with the Ombudsman, either verbally or in writing by giving background and history of the unprofessional conduct, the reason and grounds for raising the concern, the identity of the individuals who may be involved and documentary evidence, wherever available. The earlier the concern is raised, the better.
Complaints may be sent in either of these forms:
In writing (through hard copy mail) to:
The Ombudsman
Bharti Enterprises Ltd.
Aravali Crescent
1, Nelson Mandela Road
Vasant Kunj, Phase II
New Delhi – 110 070
India
In writing (through email) to a secure email id, [protected]@bharti.in
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
42%
Complaints
54499
Pending
0
Resolved
21958
View all 54499 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
there was a girl in collection seat...(last one in order of seat when u entry)
i said mobile number in order...like...98401 and 65 and 67...when i say 67 she looked me very angry and lasy...it meens...
hey, u dont have any other work to do today...why u came here...and more... like that.
Really those people are strange...
they are feel, we are just useless...they only doing job...they are busy something...
really i felt when she was looked me...
and really she was kicked my ...
but who cares...
every one have shop for only money...
they dont know even to behave...
so...i dint yell there...i just lough myself...