[Resolved] Airtel — Speed Issue in 3G data card not resolved | |||
Hello Team, This is Madhusudhanan and my broadband Number is [protected] I have been using air tel broadband 3G for past six months. I am facing speed issue from the beginning of internet usage. I intimated this issue many times to airtel customer care technical support team but my problem is not yet solved. The broadband is working less than 100 KBPS. Due to this i can not able to use the internet and i am paying my monthly rental without using internet. Recently i contacted the customer support team many times. They committed call back to me from back end team but i did not got any calls. Finally i spoke with the team leaders of technical support team leaders (Mr.Hari, Mr.vinodh, Mr. Sakthivel). They intimated me that they sent a mail to back end team. They also intimated that my 3G service is not yet updated properly and this is the reason for my speed issue. I have raised number of complaints. Still my problem is not yet solved. Its really hurting to pay for a 3G service which works less than a 2G speed (less than 100kbps). I am also unable to utilizing my internet usage and forced to pay the monthly bill. This is for your information i have full network tower access. I have attached some of the message and screen shot for your references. Name: Number: AD-airtelMO Content: Thank you for calling Airtel.Your request has been registered with us.The Service Request No.is 41638020.We will get back to you by 24-JAN-2012 15:30:00. Time:[protected]:42:10 Name:customer care Number: 121 Content: Presently there is no 3G data plan active on your number. To avail a data plan of your choice SMS 3G to 121 Time:[protected]:10:46 Name: Number: AD-airtelMO Content: Thank you for calling Airtel.Your request has been registered with us.The Service Request No.is 41697687.We will get back to you by 30-JAN-2012 09:30:00. Time:[protected]:14:53 Please solve my problem as soon as possible. Thanks and Regards, Madhusudhanan [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
bandwith is very lowest please help me...
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airtel data card — Bandwidth issue
Dear Sir/Madam,I, Mohammed Nadim, am using the Airtel Data Card (# [protected]) and am extremely dissatisfied with the service. I am using the UNLIMITED PLAN for Rs 999. I had subscribed for this service from the AIRTEL CENTRE, NEW MARKET. That time I was promised that I will get a committed bandwidth of 236 Kbps but all throughout the month, the bandwidth which I am getting ranges from 30 - 70 Kbps. I have tried complaining about this at the Customer Service Call Centre but to no avail as the calls keep getting bounced from one place to the other.
I am so dissatisfied with the service that I feel like discontinuing with the service.
Please advise accordingly.
Thanks and regards,
Mohammed Nadim
Personal Mob: [protected] (Vodafone)
Data Card No: [protected]