Airtel — MNP from AIRTEL to Vodafone not done since 18 days

ragmal

from New Delhi, Delhi

Address:

North Delhi, Delhi

I gave the request of my Airtel for porting to vodafone vide porting no. AD713697 with expiry dt. 25/04/2011. However, it was rejected by Airtel without informing me any reason. I must also mention the fact that all my dues were clear on this date.

I again gave the new porting request to them vide porting code AD683184. I even made an excess payment of Rs. 100 so that they could not reject it saying the balance was not clear. I could have paid more, but their online system does not allow me to pay more than my current dues.

Airtel called me yesterday (after 15 days of my porting request), saying that my current dues were Rs. 400. I told them I have no problem in making the payment, but when I made the upfront payment of Rs. 100, they should have done the porting that day itself. It is obvious that dues will increase with passage of time, and I cannot keep making the payments everyday. (Their system just doesn't allow me to make excess payment!!). Further, they give me petite reason of Rs. 400 as excuse, when my credit limit by them is Rs. 6,900.

Anyways, I made the payment of Rs. 400 online immediately as I did not want to fight with their stupid customer service. I actually tried making payment of Rs. 500, but their online system again does not allow it!!

Still, Till today, the porting has not been done. Neither Airtel, nor Vodafone are willing to inform me the reason. All my mails to their CC dept. are unreplied.

Just a quick information for my reason for porting: I have registered many complaints since past 4 years to Airtel regarding network problem in my area. I had to even approach their Appellat authority for this. Finally, in their mail dated 28/08/2010 (in reply to my service request no.[protected], they informed me that it wasn’t possible to rectify the situation in my area.

To say the least, it is pathetic service from Airtel. They cannot give proper service, then they accept their mistake and say they cannot improve their network, and then when I want to use the MNP for better network, they are not willing to port me out. Don't know what they actually want from me, except from harassing me!!

For your information, my mobile no. is 98****3363

Regards,
Raghav Malani

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Comments

ragmal

from New Delhi, Delhi

Hi Rakesh,

I have written you the mail with my contact no. However, note further what Airtel is doing to me:

After writing atleast 6 more mails to your [protected]@in.airtel.com, they called me yesterday, and again informed me that my unbilled balance was around Rs. 563, and that I should make another payment of Rs. 63 so that Airtel could do the porting. Are you guys playing games with me? First, I made a payment of Rs. 100 for unbilled amount, then you called me again to make payment of Rs. 400, now again you are asking me to clear the unbilled amount of Rs. 63!! How many time am I supposed to make payments to you??

Anyways, I have made one more payment of Rs. 150 to you. YOU GUYS ARE NOW TRYING TO HARRASSING ME ON THIS MATTER! You are delaying the MNP process, and then coming back to me every 3rd day asking me to make more payment. Either you think I am a thief who will run away with your Rs. 63, or plain and simply, you are trying to harass me by first not improving your services, and secondly not porting out my no. sine past 20 days.

ragmal

from New Delhi, Delhi

Rakesh, it clearly shows how irresponsible and insensitive you are towards the customers! I have not only replied to your comment on the above thread, but also mailed you with my complete contact details and details of complaint in my mail dated 15/05/2011 to [protected]@in.airtel.com. You never called me back, but instead feel the issue has been resolved! Funny, isn't it...

If you cannot hear me back now on an internet public platform, you can never ever hear me back!

You guys suck...