[Resolved]  Airtel — enquiry

Address:

Coimbatore, Tamil Nadu

This is Ravichandran, B. ([protected]) from Coimbatore, Tamil Nadu.

Last week I got a call from a mobile number saying that "Hi I am Jeeva (Tamil Actor), would you like to talk to me ........" I disconnected that call and doing my work. After 5 mins I have received a message saying that "Rs. 15 is deducted for the activation charges...".

I called your customer care no 121 and after many difficulties i was able to talk to your "officer/staff". I have explained her everything and she replied that "sorry we can't refund your amount since you have activated something..." I have requested her to stop all these nonsense calls & message, she said that she will be de-activate all these with in seven days.

And yesterday[protected] I have got a call from[protected] this number when I was riding I could not pict up the call. After sometime I called back to that number, call was picked but no response, so i disconnected the call after 10-15 seconds. I have got a message saying that "last call charge is 10/-......"
AGAIN I called your CC no 121 and AGAIN many difficulties I got your officer/staff called "Saranya". I have told her everything she replied me we do not have any records for that........... I asked her to give it some other higher "Officer/staff" she passed the line to "Supervisor Deepa" AGAIN I explained all the stories she said we do not have any records now but we will be able to tell you the reasons by today before evening. I got a mss from 121 "thank u...... reference no CBDCC[protected]"

NO FURTHER STEPS/ACTIONS TILL NOW!!!!! I do not want to write you harshly. I know these are the tactics doing by the Airtel company to get the money from the customers and when the customer ask for any questions/enquiries AIRTEL officer say something else. For that also you are charging the customer!!!!.

Please take necessary steps/action and refund my amount (15+10) 25/- rupees as soon as possible.