[Resolved]  Airtel — Complain against bill even surrendered my Airtel Broadband connection and paid undue amount

Address:

West Bengal

Dear Sir,


I had broadband which i used till September, 2011 and surrendered the connection and paid all the undue amount at airtel guy came collected by giving receipt(no:7264733and 7516635). Airtel guy also wrote on the bill “This line is permanently surrendered and disconnected” .

After that I was continuously getting bill every month. Several times I contacted with Airtel Customer Care but they said my connection is still active. Last few weeks I started getting call from airtel CRM saying that I have to pay unbilled amount(Rs 4969.71) which is completely false because i was not using connection anymore. I have informed CRM that I have surrendered the connection and have paid all the bills..But continuously I have been getting calls from airtel CRM for the same issue in spite of me explaining the things...

Last few days I am getting call from Airtel Legal Dept saying that legal case has issued against me and they will be sending letter soon.

I had also contacted with Biplab Saha(Mobile# [protected]) at Airtel office Kolkata(mentioned in the letter) and as per his request I sent mail with all details. Unfortunately I have not received any responses.

I explained everything regarding my payment and surrendered but they are not listening anything. Airtel people are just escalating this issue and harassing me constantly.

I am thinking of issuing legal notice and police complaints against airtel guys for constant harassment for this...I need help regarding this.


Airtel Fixed line number : [protected]
Airtel Account ID: 14675180

Thanks
Arif M Khandoker
11/1B Bechulal Road
Kolkata 700014
phone: [protected]