[Resolved] Airtel — complaint against airtel 3G data 2GB/per month for 4 months when nokia lumia 710 purchase.

oshinhogan

from Mumbai, Maharashtra

Address:

Ernakulam, Kerala

I purchased a nokia lumia 710 handset on january 2013 last week and my airtel 3G data 2GB/per month for 4 months has been activated on 7 feb 2013 but after one month that is on 6 march 2013 the offer for 1 month finished and auto activation for next month did not activated.
I contacted Airtel customer care and executive replyed me that the offer is only for one month and not for 4 months and they disconnected my call, again i tried to contact them the executive took my call and didnt speak anything to me and was speaking to someone near to that lady and after sometime executive disconnected my call. I again tried but i was not able to connect to the customer care executive.

my airtel number is [protected] and my nokia lumia 710 EMI number is [protected].

1. did my offer get activated?
2. why this airtel customer care executive took my call and speaked to someone and disconnected my call?
3. why i can't contact airtel customer care executive again?

Please help me in this situation.

Was this information helpful?

No (0)

Yes (0)

Oct 29, 2016

Complaint marked as Resolved

Verified Support

Mar 07, 2013

Airtel Customer Care's response Namaste Oshinhogan,

This is to inform you that your concern listed on 07 Mar. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Related Airtel reviews

View all 54499 Airtel Reviews

Comments

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Oshinhogan,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Syed Akbar Naqvi

from Gaya, Bihar

Hi,

I am also having the similar problem. I purchased a nokia lumia 710 handset on March 2013 3 week back and my airtel 3G data 2GB/per month for 4 months has been not been activated

I contacted Airtel customer care and executive replied that the offer is only for new connection and they disconnected my call. it is no where mentioned that I should have to buy a new airtel connection for this plan to work. Should a person buy a new mobile and change the connection every time to get the benefit.

My airtel number is [protected] and my nokia lumia 710 EMI number is [protected]

Please do the needfull.

Regards

Syed

hemantsharmahemm

from Mustafabad, Haryana

I have also bought Nokia Lumia 620 and got new Airtel sim to avil this offer but I am being charged for the Date uses I have written to Airtel Presence, Now waiting for there response.

Hemant Sharma