Airtel — Complaint against wrong bill ( Mo no. [protected] )

Address:

Pune, Maharashtra

Hi Sunil,

I was using Airtel 3G datacard plan of 5G free usages (mobile no.[protected]). For the month of may i received a bill of ammount Rs. 4494.
It seems there is a problem in your system which is generating wrong information of data usage. I have reported this to Airtel on 17 May 2012 (You can check with intraction ID in your system).
They said they will check and revert back but no response came from their side,and next month I received bill of amount.. for the month of May
then i recieved a bill for the month of May 2012 saying Bill ampunt as Rs. 4494.

With reference to the following messages there is a problem in your system which is tracking data usages.
================================================================================...⇄
Name:
Number: 121
Content:
Your approximate 3G Data usage as on 17/05/2012 is 4899.63 MB. This excludes monthly charges and discounts. Actual data usage will reflect in your next bill.
Time: 5/17/2012 7:39:59 PM
Name:
Number: AD-Service
Content:
Internet data usage on your airtel mobile no.[protected] as on 16-MAY has exceeded 2999MB which is 59% of your allocated data usage.To upgrade your pack,SMS 3G to 121
Time: 5/17/2012 6:17:26 PM
Name:
Number: 121
Content:
You have consumed [protected] Bytes and have crossed 90percent of your Data limit.""
Time: 5/15/2012 8:30:12 PM
Name:
Number: AD-SERVICE
Content:
Your 3G data usage as on 11-May is 2.58 GB which is 52 % of your total available free usage. If you wish to upgrade your pack, SMS 3G to 121.
Time: 5/12/2012 5:33:40 PM
Name:
Number: 121
Content:
You have consumed [protected] Bytes and have crossed 80percent of your Data limit.""
Time: 5/9/2012 7:18:18 PM
Name:
Number: 121
Content:
Your approximate 3G Data usage as on 03/05/2012 is 1728.73 MB. This excludes monthly charges and discounts. Actual data usage will reflect in your next bill.
Time: 5/3/2012 7:10:41 PM


I communicated to your person(cusotomer care ) on phone on 3 Jun then on 6 Jun then on 12 Jun unfortunatly no solution has been provided to me and they just check bill not the system.

Above one was for the month of May.

All the limits were crossed when i received information of data usage for the month of JUN (3 Jun 2012)

For your kind information Billing date for the month of Jun starts from 2 Jun (Saturday) 2012.

Jun 3 2012 i recieved a massage at 10: 24 am in the morning saying that Your approximate 3G Data usage as on 03/06/2012 is 4840.83 MB. On saturday i am sure i have hardly browsed for 1 hour or less.

That should be arround 80 MB max.
I have question to you.
1) What is the speed of datacard provided to me.2) Data Card provided to me Can we download 5 GB of data in 1 hour or less.

Reference messages:-
================================================================================...⇄
Name:
Number: 121
Content:
Your approximate 3G Data usage as on 03/06/2012 is 4840.83 MB. This excludes monthly charges and discounts. Actual data usage will reflect in your next bill.
Time: 6/3/2012 10:24:06 AM


Also on a serious Note, i have been receving calls on my mobile from the guys who have allegedly saying that they belong to legal department and they are talking on behalf of Airtel.They talk to me in a very rude manner which is very harssing for me.

Request you to please look into the matter and take some effective action on action issue.

Thanks
Tej Dixit
[protected]@gmail.com