Airtel — Complaint for misbehavior of your customer care operator

Address:Bijnor, Uttar Pradesh

My number is [protected]. On 25 April 2013at between 1 AM to 4 AM i
called to customer care for unblock my outgoing calls but when i told
to operator he told me that why are you calling. Why did you need to
call late night and where did you call.Today i lost Rs.26000 in
business on behalf of that block outgoing calls. and your operator
don't know about it. today it happened with me. Maybe tomorrow it will
happens another one.You hired unsincered operator that purpose is only
attend the duty they do not solved the customer problem and misbehave
with customer . Yesterday i requested to port the number then they
call me to don't port it and we can solved the problem but they can't.
They activated service automatically on my number and debit the money
from my mobile balance. I received more than 40 company call(computer
call) in two days whereas DND is activated on my number.
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

Airtel — getting computer calls

I am currently visiting europe, and have been getting regular calls on my cell from a number, [protected] . Since recieving the call would be expensive ( due to international roaming), thus i always try to call back the number and its always switched off, even when i call immediately after recieving the call, it comes as switched off.

Can it be a computerised number ? This is a nuisance and disturbance.

Airtel — misbehave by the customer care boy

respected sir,
i called to the customer care service to the airtel on 07/03/2010 sunday at 02:20am for my queries buy the guy responding to me really disappoint with his rude behaviour. he argue with me n said is thid the time to call go n take sleep when i said its the duty of you to clear the queries of your customer he says you come n do the job. i said then why should co. pays you he said you are not my payer sur bt i am the loyal and old customer of your company i have 8 airtel connections 6 postpaid and 2 prepaid in my family earlier i was quite satisfied but this thing really disappoint me. i called from [protected](prepaid) mb. no. you can check his rude behave from your records for internal training at above time and date. and he also said you will see wht i will do with your this no. now you will cry i said ok and he deducted rs.30 from my balance in my pre paid no. when i asked about his name he suddenly disconnect the cal so its a request as ur old and loyal customer kindly take strict action against this and refund my balance otherwise this will make a negative impact on the goodwill of your such a prestigies co.

your faithful customer,
jaideep singh taneja

hope will get good responce soon.

AirTel — Misbehavior of the Customer Service

HI,

I have been getting repeated misbehavior calls from airtel on my mobile [protected]. Inspite of paying all the bills, airtel is calling me from[protected] and asking me to pay the outstanding.
I have paid all the bills sent to me. When I asked her to send me the outstanding she asked me to wait for one more day. And now at 14:40 pm on 21, April, 2011 she asked me 10 times if I have received the bill, if I have checked the email.
It gives me an impression that all the employees of airtel and dumb and stupid because they cannot understand statements in one go.

Please stop all this abuse and do not disturb me.

AirTel — Misbehave by customer care

Sir,
In my number [protected] the caller tune was activated automatically. I came to know at 9:09 pm. Regarding the issue I talked to Mr. Chandan Kumar. But the way of talking was not good & he disconnected the call. Again tried to contact customer care but the customer care service was deactivated. Then called from a different number [protected] at 10: 25 pm and talked to Mr. Vimal but he didn't respond well. He misbehaved with me and given the number of Mr Vikrant [protected] and said do whatever you can do against me.
Please take appropriate action against the respective customer care executive Mr. Chandan & Mr Vimal.

Thanks & regards
Rakesh Kumar Singh
[protected]
Please visit particular website and write a complaint to appellate authority for the same.
please send me my Three month call ditals in favour of my Mobail no [protected] Nagpur located Month of Feb-13 to May-13 in my EMAIL ID [protected]@gmail.com i will thank to you please send me said above mention no
Namaste Waseem,

Further to our discussion dated 04 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Waseem,

We would like to inform you that your concern listed 04 June 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Airtel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    42%
    Complaints
    54499
    Pending
    0
    Resolved
    21958
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    View all Airtel contact information