[Resolved] Airtel — WHY MY AIRTEL SERVICES WERE SUDDENLY BARRED WITHOUT INFORMING TO ME ,PLEASE CLARIFY ME ????

Bideshi samantray

from Delhi, Delhi

Address:

Cuttack, Odisha

Dear Sir/Madam I Bideshi Samantray,Father- Madhab samantray,D.O.B-06/10/1977 of address: Village-phulapokhari,P.s-Baranga,Distt-Cuttack-Pin-754005-ODISHA,Contact Number:[protected], would like to bring into ur notice that I have faced a great trouble by using this airtel service and i was putted in trouble only by airtel when in the night at 10pm when i dialed to my home for medical emergency as accident took place in the road but at that point of time i found suddenly my outgoing calls and sms are barred by the airtel service provider,when i called to 198 toll free customer care they didnt respond to my calls,i have tried more than 1000's of times to contact with customer care but they didn't picked my call and in such serious medical case i was not able to contact anybody due to this airtel,I have purchased the this sim on 3rd January2011 at the time of purchase i have submitted my Driving License Xerox copy & Passport size photo to the Airtel Relationship Centre Cuttack and after 3days of purchase of Sim i have received a message from Airtel that Thank you for choosing Airtel we are in receipt of the documents submitted by you.

Therefore i Request D.O.T and TRAI to please look into this kind of matter punish these telecom operators and help atleast those people who hav till now not faced such kind of problem today i faced this problem and it may be tomorrow any person may face this problem,there should be made some rules that before barring they must inform the customers abt this so that one can be aware of this.From this bad experience i will suggest all my realtive in my home using 12 airtel connections to port in to bsnl and leave airtel now i know that BSNL best hai mere liye aur humsab ke liye bhi ,hatao ish ghatiya airtel ko .

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Lakshminarayan

from Bengaluru, Karnataka

Airtel — outgoing calls barred without informing

I had taken two new airtel postapid connections and it was activated imediately in the month of febuary 2010. After few days both the numbers was barred from outgoing calls and it was not informed to me. When i raised a complaint with the customer care, they were not ready to take complaint. they accepted that they do not have any proof that they had informed to me before barring the outgoing calls. It was like 10 days i was not able to make outgoing calls. They also misguided me to submit all the documents in any of the airtel outlet. when i went their with all the documents they told i had to submit the documents to the same executive whome i took the connection as it was an corperate connection.

i asked the airtell not to bill for the barred period but it was and I had to pay the bill for the barred period as well.

jerrinscaria

from Pune, Maharashtra

My airtel sim was barred, outgoing call is not going, my account balance is 20 RS.
WHAT CAN I DO?
GIVE ME A SOLUTION.
My mob.no: [protected]

rprathab

from Mumbai, Maharashtra

Airtel — suddenly outgoing calls were discontinued

I have done the MNP from BSNL to Airtel[protected] around 6 months ago. Incoming/Outgoing calls were working well untill yesterday night. Suddenly my outgoing calls were discontinued. Whatever the number i try to call it goes to 121 customer support, also the customer support representative. They were telling that my outgoin were discontinued due to the security verification failed. If i call by my mobile either me or the customer support representative couldn't hear the voice. Howcome past 6 months nothing happened and suddenly they discontinued my outgoing call telling the security reason?. Even airtel didn't try to call me for verification. They do call me only for marketing purpose.