[Resolved] Airtel d2h — Worst responses from Airtel D2H customer executives | |||
Hi.. My name is Rehana Bashir Ahmed, Customer ID: [protected] I got free AirtelDigital Coupon on purchase of Sony LCD on 28/3/2011 from Jyoti Electronics Chembur showroom & on same day I recharge it with Rs. 750/- & AirtelDigital Customer Care Executive gave us an assurance to give connection within 24 hrs, & that 24 hrs has became 168 hrs, but no connection has been done till now. I have contacted Airtel D2H customer care 50 times regarding activation and customer number for my transaction for the Airtel D2H connection. I got very very worst answers from the customer care executives regarding that.. as well they are responding us as they will update it in next 1/2 hour which doesn't happened... I never experienced such a worst thing like this in my life. As I have bought this Sony LCD specially to watch World Cup 2011, because of Airtel D2H fake service we were unable to watch it. On 2nd April 2011, I made complaint in Airtel D2H Customer Care. Complaint Number 65766317. But no one responded. I contacted Jyoti Electronics Chembur showroom to inform that the free gift of Airtel D2H connection which they provided on Sony LCD is not yet installed. So they gave us a Sales Dealer Number. I had call them & that time they give me different answer that in Kharghar area their is some Installation problem from local public. But in our Society already there are 3 AirtelD2H connection done. I call Airtel D2H Customer care to Return my Amount which I have pay from ICICI Credit Card, & also I generated Cancellation ID for the Airtel D2H from ICICI customer care. But they are saying that they don't have Refund Policy. I have been with very worst experience during this process in my life.. This cannot be acceptable as the Airtel service providers are giving the confirmation and advertizing the best services. Now, let me know the right way to handle with this situation to install and activate my connection for Airtel D2H.... Its highly recommended a strict steps by the Airtel head / MD to handle this kind of experience and their staff for their services. Hope for a better assistance this time. NOTE: I PERSONALLY ADVICE EVERY ONE, PLEASE DON'T GO FOR ANY ONLINE SERVICES FROM ANY PROVIDERS AS THEY ARE THE BEST CHEATERS IN INDIA. PLEASE PREFER TO PAY ONCE EVERY THING IN PLACE OR AFTER THE ACTIVATION OF THE SERVICE. ********************* JAGO GRAHAK JAGO ********************* Thanks and Regards Rehana Bashir Ahmed Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
Thanks for your quick response, I got my refund back :)
Hi ,
Few days back my caller tune has been stopped without any information. After that i received a message stating that Your caller tune has been stopped to activate to call so and so number . I called that number some told that They had some technical problem , He advised me to call the next day but they had been charged for that conversation its about Rs-12.00. But it has been re credited to my account on the day itself by the way i called the customer service agent. Again I called the next day to activate my caller tune, Some one picked up and still they have some technical problem he advised me to call back an one hour.
Again I called one girl Rathika picked up the phone she had given the confirmation that my caller tune will be activated in an one hour .
But today morning they activated some other song and they had been charged 30Rs as rental.
But this is not song which i activated before. I tried to ask these things nobody responding me they had been put me on 20minutes without any solution and now the great thing is they have blocked me to call customer service agent .
I want to know the reasons for the below issues...
* Why they stopped my caller tune...?
* Why they had not been given the solution for my queries which i already many times the same has been notified to the cs agents ....?
* Why they blocked my number to reach the customer service agents.
* If they had a Technical impact then acceptable but why its not resolved till now.
Please do the Need ful....?
NOTE:-
Please come with the solutions . For all the above conversations I have the Call records with me....?
Here i have only one option to attach images I don't have an option to upload voice records...
Few days back my caller tune has been stopped without any information. After that i received a message stating that Your caller tune has been stopped to activate to call so and so number . I called that number some told that They had some technical problem , He advised me to call the next day but they had been charged for that conversation its about Rs-12.00. But it has been re credited to my account on the day itself by the way i called the customer service agent. Again I called the next day to activate my caller tune, Some one picked up and still they have some technical problem he advised me to call back an one hour.
Again I called one girl Rathika picked up the phone she had given the confirmation that my caller tune will be activated in an one hour .
But today morning they activated some other song and they had been charged 30Rs as rental.
But this is not song which i activated before. I tried to ask these things nobody responding me they had been put me on 20minutes without any solution and now the great thing is they have blocked me to call customer service agent .
I want to know the reasons for the below issues...
* Why they stopped my caller tune...?
* Why they had not been given the solution for my queries which i already many times the same has been notified to the cs agents ....?
* Why they blocked my number to reach the customer service agents.
* If they had a Technical impact then acceptable but why its not resolved till now.
Please do the Need ful....?
NOTE:-
Please come with the solutions . For all the above conversations I have the Call records with me....?
Here i have only one option to attach images I don't have an option to upload voice records...
I have submitted documents for Airtel MNP. They are not repsonding back on time and moreover I am trying to reach the Airtel koramangala outlet they have stopped responding to phone calls.
This is my worst experience with Airtel. They are not answering responsible for genuine customers. I feel other service providers are far better than Airtel.
Regards,
Jayanth
This is my worst experience with Airtel. They are not answering responsible for genuine customers. I feel other service providers are far better than Airtel.
Regards,
Jayanth
AirTel — worst customer response
we bought a new airtel sim(prepaid) for the usage of gps to keep a track of my company's trucks.it was working for a couple of months.it was not responsive after that and when we called the customer care they told that they need verification on id again which we already gave during buying of sim.they told it is due to goverment norms but we use it for the purpose of gps so no one was availabe to pick the call.they insisted me to go the airtel relationship center at t.nagar and kodambakkam.when we went there the response was mediocre and no one dint talk properly itself,they dint respect my age and told in a rude way to use hotline present there.this is how you treat your customer AIRTEL?.till now i'm not able to get any solution.Airtel D2H — no response
Dear sir,i am using airtel d2h and my customer id is [protected] name vijay kumawat.
since 3 month our cable service provider deduct our money.i have call many time
to there customer care that there is continuously disturbance in most of the channel
but the do not response continuously.for 2 time they sent there engineer and charged money
with us but problem not resolve yet.even now they start to put my phone on hold and not
respond to this also.kindly do something about them.
thanks
vijay kumawat
4/108 kala kaua.
alwar (rajasthan) 301001
[protected]@gmail.com
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Customer ID: [protected]
I have purchanged a Airtel D2H with yearly subscription o[censored]ltrapack (Cost: 4350 INR) on Saturday 25-Dec-2010. I have called Airtel D2H customer care 5 times regarding activation and customer number for my transaction for the Airtel D2H connection. I got very very worst answers from the customer care executives regarding that.. even they are responding like they will update us in next 1/2 hour and after calling an hour from last call, still getting the same answers... I never experienced worst thing like this in my life.
Further contineous follow ups, I got customer id ([protected]) from Airtel D2H on around 1:00 pm and got to know that the installation guy will come to home for installation. I suggested the installation person to come at my home around 6:30 pm evening for installation as I will home at that time after my working hours. And now surpisely, I got a great answer from the person... It is about to dark so he is not comfortable for installation at that time.. even he is not come to our place as its too late for him... like this.. there are more rude answers from him..
As I am working in day time so I must prefer the installation would be done in evening time and same I told to Airtel Customer care executive (Name: Gayatri) who has activated my D2H connection. She has confirmed me that in case the installation will not done on 26-Dec-2010, the person will come to my place for installation at 6:30 PM on 27-Dec-2010 bases on my request...
I have been with very worst experience during this process in my life.. This cannot be acceptible as the Airtel service providers are giving the confirmation and advertizing the best services.
Now, let me know the right way to handle with this situation to install and activate my connection for Airtel D2H.... Its highly recommanded a strict steps by the Airtel head / MD to handle this kind of experience and their staff for thier services.
Hope for a better assistance this time.
NOTE: I PERSONALLY ADVICE EVERY ONE, PLEASE DON'T GO FOR ANY ONLINE SERVICES FROM ANY PROVIDERS AS THEY ARE THE BEST CHEATERS IN INDIA. PLEASE PREFER TO PAY ONCE EVERY THING IN PLACE OR AFTER THE ACTIVATION OF THE SERVICE.
********************* JAGO GRAHAK JAGO *********************
Thanks and Regards
Nirav Bhavsar