[Resolved]  Airtel Data Card 3G — Wrong disconnection and defective pendrive

Airtel — Wrong claim of usage and disconnection

Sir/ Madam,

I have been asked to pay for services and calls to the extent of Rs.7527/-, this the company claims to be my usage in 5 days for services and downloads which Airtel claims that I have not done, whereas my credit limit is only Rs1400 and my handset is not compatible to any such download services ( airtel Live ).

Airtel has now disconnected my phone without any intimation.

Pls help this is pure coersion and blackmail and mental torture.

My airltel # is[protected], I have using this since Dec 08 and my avg usage has been less than Rs800

Regards
Anil Rajput

This is a mental and financial torture towards the consumer even before the official launch of the product what to talk about thereafter.

wwdw

Airtel — Wrong disconnection

I have problem with Airtel servics. The following is the text of complaint I have written to them BUT TO NO USE! . Can any one help.?
Solve/write me at : [protected]@yahoo.com....
[protected][protected][protected][protected]------Dear,
The following is the ordeal I face with Airtel's services. But as per Airtel may be an enhanced experience for me with Airtel!!
To narrate the pain:
I bought the number [protected] on 18th Sep 10 from Lalitha Communications, RTC X Roads, Hyderabad,AP submitting the duly filled application along with address and identity proof docs etc. The number was not activated till 1st October. I could get it activated after a many visits to the agent and writing many mails to Airtel (I can produce all the mails if need be)
Secondly, Calls were barred on the mobile since 13th Oct 10 stating incomplete application. The connection was restored on15th Oct 10 only after exchange of heated mails with Airtel and personal visits to Airtel agent.
Again the calls were blocked on the mobile since 21st Oct 10 without stating any reason and were restored after writing to Airtel .
Worstly again, since 2nd Nov 10, calls were blocked with a message that the number is invalid. I have written to Airtel at [protected]@airtle.com on the same day with reminders on 4th, 8th, 10th,11th Nov 10
I also visited Airtel Office at Begumpet, Hyderabad on 13th Nov 10 and lodged a complaint with one Ms Guna (on 123) who informed me that the number became a free number due to non-usage. They insisted me to submit all documents and photo afresh. I denied because it is a new number and I got the connection only after I submitted all valid papers very recently. She assured me to do the needful before 3:00 PM of 15th Nov. I was given nodal officer's email id for further escalation. On 14th Nov I got a reply from Airtel mentioning that the disconnection was done due to non-usage, asking to submit all docs and there would be activation fee and security deposit for restoration.
On 15th Nov 10 I wrote to Airtel copying to nodalofficer.[protected]@airtel.com mentioning that their claim of disconnection due to non-usage was wrong as we were using till disconnection and hoped it would be resolved.
On 16th Nov I got a message on my alternate mobile to say that disconnection was not wrong and no concern found. On the same day I wrote to airtel again challenging their claim as we were using the mobile till 28th Oct until disconnection. I informed that I can prove it by providing the call logs from SIM card data and requested them to verify from the call log data on the servers.
On 17th again I wrote to nodal officer asking to take action on this immediately and requested for next level of escalation to prove the continuity in usage and to disprove their claim.
There is no reply or action and the number still remains inactive.
In this connection, I would re-iterate to you (hoping you are next higher level authority) that:
1. The connection is very new and we submitted all relevant geniune papers and as such we need no resubmission of papers.
2. Your claim of disconnection followed by non-usage is wrong and we have been using till 28th Oct and disconnection was on 1/2 Nov 10. I have the SIM card data to prove. Your system could be buggy. Please verify from back end call logs but not the system your call office/front office people use.
3. The disconnection is wrongful, unwarranted, unreasonable and for no fault of mine, so your claim is wrong. As such I need not have to pay activation fee/deposits whatsoever.
4. Request you to look into this immediately and restore connection at once.
5. Airtel's unprofessionalism in customer service and non-ownership of issues raised by customer had put me amply to utmost discomfort and waste of time.
6. Only standard automated replies to mail are being sent with no action. 24 hrs standard SLA is mentioned to solve but no hopes of a resolve even after waiting inadertently longer time.
7. No transparency for further escalation or no contact number of customer care are provided despite requested.
8. PLEASE RESOLVE THIS AND PROVIDE THE SAME NUMBER BACK TO ME
AS THIS IS PUBLISHED TO ALL STAKEHOLDERS FOR COMMUNICATION.
9. PLEASE APPRECIATE THAT I AM BUSY PROFESSIONAL WITH TIME TO SPARE FOR OTHER WORK BEING PREMIUM. AIRTEL'S UNPROFESSIONAL APPROACH PUT ME TO MAXIMUM DISCOMFORT
10. LET ME KNOW CONTRACT OF NEXT LEVEL ESCLATION.

Regards
M Murali Sai

To whomsoever it may concern,

This is to let you know that I have been facing issues with my


telephone number [protected] for last 3 months, as some time its not working sometime lots of


crackling sound is there due to which my broadband connection drops sometime its not connected


and most of the time its very slow .Due to my busy schedule most of the times I am not able to


complain for the same aswell, cable has been changed twice outside the house in within three


months so what I should assume in this case that being a world renowned company Airtel uses the


worst quality of product or it could be due to work is not completed in proper manner by the


engineers due to which I being as a customer is suffering .I should be compensated for all this


inconvinience I had regarding the service .


In reply to this I recieved a call from nidhi(Corporate office) on 14.12.2010 at approx 15.25 on


[protected], but the call expirience was very bad as I explained her the issue that I have been


facing the issue for last 3 months as it has been happening since the cable was changed outside


the house in Oct'2010, I explained her that I didn't had time to use the conection for last 3


months due to which I was not able to compalint for the same as I was out of station for most of


the time and my doesn't know anything about the complint procedure, Hence I am complaining late


.I informed her that I need compensation for this inconvinience that I am facing for last three


months .I have been using the connection for last 8 months and I have never complained in the


past for compensation, but now since I am facing the issue so I should be compensated, I said as


per the engineer my telephone instrument is faulty and I would require a new instrument for the


crackling sound issue on the landline, but the dropping connection and slow internet connection


still remains the same .I informed her that inorder to use the service for making calls and check


the landline connection I need a landline instrument Foc, and I should be compensated for the


problem Iam facing for last three months .She said that she would be able to provide the landline


instrument Foc in leu of compensation but would not be able to provide any other compensation


will get back to me regarding the same .She called me back and informed that she wont be able to


provide me any kind of compensation as there is no complaint logged .I said is it my duty to keep


chasing the fault, She said she can only book the engineer appt cannot do anything else .Then I


told her that I would like to cancell the service, and she gave me options to cancell the service




Now the engineer was there at my house today on 15.12.2010 at 13.00 hrs and they still working on


it




In last I would like to say I have never expected this kind of responce from such a renowned


brand name that the customer care reprensentative don't know how to deal with customers .These


things leave a bad Impact on the company's name.In future I have decided that I will never go for


any AIRTEL product and never recommend anyone for the same .


I recieved a reply regarding the same but I have never espected as the way it has been sent, I


informed that I was out of station for approx 45 days due to which I was not able to check the


service and when I was here I was getting the same problem as I had in the october.So presumably


this is not working since I reported the fault in the first instance.Never have aspected this


kind of reply I know my rights as the customer .Will make sure will go further level required .


The job is now completed but I have received no reply regarding the compensation, Hence waiting


for reply




I recieved a call from saloni regarding the compensation and it was only for 15 days, I informed


saloni that I have been facing this problem for last three months, she told me she would check


and revert it back to me, I discussed the landline instrument issue aswell I questioned her that


if in future I would get any problem on the landline how would I suppose to know since I dont


have working landline instrument available .She told me that she wont be able to arrange for new


landline instrument but can manage to send the refurnished one or the old one, I agreed with that


but then I recieved a call from kuldeep stating that would be sending someone to to connect the


instrument and he informed that there would be charged incurred if I would be sent a instrument &


I detailed him regarding the discussion I had with saloni he informed me that he would be


escalating the case to the further level.






Now I would like to know is it a right kind customer service that airtel is giving to the


customers by giving the customers false commitment, I would would really like to take this matter


to the highest escalation deptt in airtel as I do have the recoding of the conversation that I


had with saloni.




I would like to say that I am very dissatified by the way my query has been handeled






Thanks &Regards
Kapil Chadha
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