[Resolved]  Airtel Data Card — Change of plan without confirmation/intimation

Dear Sir,
I came to know through your phone call on my no.[protected], which dialed through no.[protected] that my data card no.[protected] has generated the bill of an huge amount of Rs, 5728/- .
I am very shocked to see the bill of that much amount, as you can see the back records of my usages for your reference that I have never exceeded the limit and made payment under self-care scheme and foremost in time.
I want to mention here that I just inquired to change my plan on 9th May, 2009 and the call centre executive has given me a reference no. and told to go to nearest Airtel Centre i.e., on Pusa Road New Delhi, and do request there to change the plan with the same reference number then only the plan would be changed. But we never proceeded to change the plan and now I came to know that without any further confirmation from my side or any intimation from Airtel, the plan has been changed. My bill plan has been changed at your discretion only.
As per the advice of call center executive neither I have confirmed nor been intimated by Airtel regarding the plan change. Since I have not been informed regarding my plan change therefore, I assume that my scheme is running under the old plan i.e. Rs.350/- P.M. and 500 MB data transfer.
Therefore I don’t owe any liability towards this bill.
Please send me the corrected version of bill as soon as possible so that I could make payment in time.
Today, I had talk with call center executive Mr. Praveen but he was very adament not capable to resolve this problem.
Looking forward for positive cooperation at the earliest from your side.
Thanking you,












Dear Sir,

I am using Airtel data card (No. [protected]) since last more than one year under a monthly plan of Rs.350/- and 500 MB free data download scheme.
I want to mention here that I just inquired from call centre to change my plan on 9th May, 2009 and the call centre executive has given me a reference no. and told to go to nearest Airtel Centre i.e., on Pusa Road New Delhi, and do request there to change the plan with the same reference number then only the plan would be changed. But we never proceeded to change the plan and now I came to know that without any further confirmation from my side or any intimation from Airtel, the plan has been changed. My bill plan has been changed at their discretion only.
I came to know through phone call from Airtel on my cell [protected] from no.[protected] that my data card no.[protected] has generated the bill of an huge amount of Rs, 5728/-. I am very shocked to see the bill of that much amount, as one can see the back records of my usages for the reference that I have never exceeded the limit and made payment under self-care scheme and foremost in time. If I could have the information that my plan has been changed by Airtel then I never use that for such huge amount. Even though there is a usage limit for me of Rs. 1900/- when my usage was exceeding the they did not inform me.
As per the advice of call center executive neither I have confirmed nor been intimated by Airtel regarding the plan change after 9th May 2009. Since I have not been informed regarding my plan change therefore, I assume that my scheme is running under the old plan i.e. Rs.350/- P.M. and 500 MB data transfer.
Regarding this problem I had talk with airtel executive and wrote the mail also but they are not listening the problem and saying the charges are valid and forcing me to pay wrong bill amount. I need your guidance and cooperation to solve this problems of Airtel please.
Sincererly yours,
K K Maurya



BELOW IS MAIL RECEIVED FROM AIRTEL
Dear Mr. Maurya,


Thank you for writing to Airtel.

This is with reference to your email dated 02 July 2009 regarding your Airtel number [protected].

As per the telephonic conversation with the undersigned, we would like to inform that the bill plan was changed from Airtel data card plan 350 to standard 49 plan as per your request on 23 May 2009. Hence, the charges are valid.

We hope this clarifies.

In future too, please feel free to speak to our call center executive on 121 (toll-free) regarding any issue/concern. You can also email us at [protected]@airtelindia.com.

You can get in touch with the Nodal Officer with your earlier request or complaint number if it?s still unresolved. You may send an email at Nodalofficer.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.

Assuring you the best of our services always, and looking forward to a long term association with you.


Regards
Priyanka Raj
Nodal Team
Delhi