[Resolved]  Airtel — Delay and irresponsible communication

Address:

Bangalore, Karnataka

Dear Sir /Madam , I made online payment for the Airtel HD dish service (Customer ID [protected]) Their customer care service was very prompt in calling me to give options of Dish connections and packages available. Then once the payment was done online 5th sep'13 (Order no: 5430762) , they were prompt in calling and informing that within 48hrs the service would be activated. Another person contacted from their Gurgaon call centre to collect the address and informed the installation would be done by 6th Sep'13 3pm. The Engineering from bangalore office called had took the complete address. But , the installation didn't happen on 6th Sep'13. When I called them for an update , " I received a big heartfelt apology " and was told on 7th Sep'13 by 11:30 am the installation would be done. This assurance was given by Escalation team person in Chennai customer care. But , again the installation didn't happen today morning at 11:30 pm and neither I received that same "prompt response " which I received before making the payment. When I escalated again by 12 in noon , the escalation team person who was unaware of real world mentioned the installation will be ensured within "12 noon " !!! After hearing his heart felt apologies and cloudy assurance Again that I shall receive a call in 10 minutes from the engineering team and the installation would happen by 1:30 pm. Hopelessly I had to wait. Yet again to realize , it was repetition of their "prompt service" and No one called and no one came for installing. My final attempt to contact escalations team in Chennai call centre (Interaction ID[protected]. The lady made a heartfelt apology and gave me Complete assurance yet again that she will make the installation today. This was the 7th person to promise me thus was unwilling to TRUST THE CUSTOMER SERVICE promptness which was prompt in getting the payment done and upselling. - Inability to sustain customer service post purchase. - Inability to provide clear communication - Inability to keep up to to promise / assurance done to customer - Inability to understand customer concern and anguish and giving written statements of Apologies and fake delivery time - Inability to provide Exact solution with time .( The last executive has assured it would be installed on 7th Sep'13 by "EVENING") hope the evening lasts only till today. rgrds, Vivek [protected]