[Resolved]  Airtel — Exploitation..that too on dropped services

Address:

Delhi

After ZERO response to several emails, phone calls and personal visits to RCs...
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To whom it may concern:

Please be advised that all bills have been paid, we've received acknowledgment from the AIRTEL customer care and the account in question has been converted to pre-paid. The SIM card is not in activation! There is been no usage and there has been a permanent deactivation of post-paid services.

Since I am not using the SIM even for pre-paid services, I can't SMS 121 and get the password and hence, can't see and access the fake/usurious and cheating bill that you've generated.

I have already paid the excess three times --- due to AIRTEL'S (absolutely unacceptable and annoying) Negligence at the call centre level - to not close the postpaid account. Each time you insisted that there is a balance that is being paid despite the fact that we have paid the balance that you asked for and created.

Your MIS at the franchisee office and the Call Centre don't match. We had to do the running around and negotiationgs for that. Getting converted to pre-paid was hell!!

Please don't harass people and make them run around while you extract huge amounts of money. WE have other work to do as well.

I promise you that if you continue to trouble me by generating bills long after they have been paid for and cleared and settled - full and final - I will complain to Ombudsman, TRAI and consumer court as well.

I want to get rid of all relationship with AIRTEL and this is extortion. You refuse to close the account and keep asking for charges each time promising that this is full and final payment.

Please don't send any more emails, calls or extortionist messages. This is exploitation. I don't want your service and I have already paid more that all outstanding amounts - three times over. Please don't get nasty on this.

Look forward to an apology stating that this email was send by mistake along with the confirmation of closure of account (for account details, contact me on [protected]@gmail.com).

Regards,