[Resolved] Airtel — Non redressal of problem | |||
I have been struggling for one week with AIRTEL Customer Care number 121 to get PUK2 code for my cellphone which got locked out. I have been told that the same cannot be done over the phone. I need to visit an Airtel service centre with my address proof and cell phone to obtain this code. When the customer care is asked to connect to the Customer Care Manager, invariably the phone gets disconnected after I am asked to hold. Twice the phone didn't get disconnected but the Customer Care Executive comes back on the line and says that the Manager is not available. All this can be seen from 121. One time the executive gave me the address of the nearest Airtel service centre for which I travelled over five kilometres, only to find that the centre was closed over a month's back. IT ONLY GOES ON TO SHOW HOW "USER-FRIENDLY" AIRTEL CUSOTMER CARE REALLY IS. The website does not offer any escalation matrix so that the hapless customer cannot simply get any redressal. TRULY WORLD CLASS SERVICE INDEED. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
My prepaid number [protected] (Maharashtra circle ) is blocked when I had been USA for three months though I sufficient balance in the account. and returned back last week of september.It was a post paid number till May 12 and earned Airtel lakhs of Rs over a decade.I left enough balance in the phone. I request that number be restored, and I am prepared to pay penalty, if any.and it is a number of heavy usage.
Please reply to [protected]@gmail.com,
Please let me know whom( official ) I should approach directly to redress my problem .Customer care call centre has no solution to this simple problem I work in Maharashtra and family lives in AP
Dr T H Rao
[protected]@gmail.com
[protected](AP Circle)
10 Oct 12
Please reply to [protected]@gmail.com,
Please let me know whom( official ) I should approach directly to redress my problem .Customer care call centre has no solution to this simple problem I work in Maharashtra and family lives in AP
Dr T H Rao
[protected]@gmail.com
[protected](AP Circle)
10 Oct 12
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Airtel — non redressal of complaint
despite trying to address complaints for network related issues at airtel mobile there is no complaint redressal system. poorest of network service in south delhi. advice is soughtt. my no. is [protected].