[Resolved] Airtel — EXTRA CHARGES BECAUSE THEY WANT BE CHANGED OUR BILL PLAN | |||
HI THS IS JITENDER SHARMA, i am only single user of internet at my home and working,...our airtel landline no is 41718215, haing rs 250 rental plan wth rs 99 topup ( unlimited internet download frm 9 p.m to 8 a.m and 400 mb in day time 8 a.m to 9 p.m ).......i am sure i nt use internet in day..i[censored]sed thn 2 times just irctc for tatkal booking.....and tht cnt consume 400 m.b, we getting many call fr go fr plan change but we refused, now they send us above rs 800 bill.......... whn i clld customer care so he teaching new line tht u hv to of[censored]r modem nt computer only.wht is means.....airtel exective blaming on me whn i req fr a complaint launch.ths never happnd .. whn u ask fr new connection airtel install in 24 hours and whn u req fr permannet dissconnection....harresment start frm airtel and take 3-4 months fr dissconnect line.. I HAVE REGISTERED THS COMPLAINT AND SHARING UR FRAUD SETUP WITH ALL MAXIMUM INTERNAT AND AIRTEL USER OR WHO PLANNING FOR AIRTEL CONNECTION....... UR FRAUD COMPANY........I MEET WTH MANY WHO SY I[censored] NT HVING UNLIMITED NET PLAN AND UR NET USER U DO THS ALL SO U GET HIGH RENTAL USER.......... ON https://www.consumercomplaints.in/new_complaint/ I UPDATE UR WORKING , AND ALSO REGISTER WITH CONSUMER COURT TOO, I KNW UR PRIVATE FIRM BUT SAME AS GOVT FARM U DAM CARE AND WORRY WITH ANY COURT CASES...... BUT U U DOING WORNG I AM SURE....... I USE INTERNET ONLY AT NIGHT.......AND WE HV 400 MB FREE USAGES INCULDED IN 99 RUPESS TOPUP......... WTH SYING U NT OF[censored]R MODEM U HV TO PAY..........THS IS NEW LINES U FORMED FOR BLAME TO CUSTOMER AND CHARGE WORNG,EXTRA Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
regarding latest compaint of[protected]
i nt trust on airtel thn my parents, and i knw how and whn i used internet, today whn i am making problem exective sying u nt trun ur modem off tht ur problem...ths nt happnd in past so now eth computer off i hv to pay o u as well wth i am paying elcetric bills to bses...ths is just fraud and torcher tht we must change plan as i oberverd frm calls, other mouths and now after spk wth cce and ur reply in email ...i knw my night top up is 8 p.m to 8 a.m but in email reply of my ths latest complaint they telling me top is 8 p.m to 8 a.m, tell thn plan first, in night topup i hving 400 mb free as well fr day use even i nt consumed tht 400 mb and so ths is very sure tht i/we nt pay extra internet charges bec of tht useage i, my family is sured..if thr is xtra charge of calls so one time u get paid even after raise wrong bill wth extra calls but u make mistake ...
be honest, dont be a cheater as well work wth cheatewr company
byee
jitender sharma
[protected]
i nt trust on airtel thn my parents, and i knw how and whn i used internet, today whn i am making problem exective sying u nt trun ur modem off tht ur problem...ths nt happnd in past so now eth computer off i hv to pay o u as well wth i am paying elcetric bills to bses...ths is just fraud and torcher tht we must change plan as i oberverd frm calls, other mouths and now after spk wth cce and ur reply in email ...i knw my night top up is 8 p.m to 8 a.m but in email reply of my ths latest complaint they telling me top is 8 p.m to 8 a.m, tell thn plan first, in night topup i hving 400 mb free as well fr day use even i nt consumed tht 400 mb and so ths is very sure tht i/we nt pay extra internet charges bec of tht useage i, my family is sured..if thr is xtra charge of calls so one time u get paid even after raise wrong bill wth extra calls but u make mistake ...
be honest, dont be a cheater as well work wth cheatewr company
byee
jitender sharma
[protected]
airtel no[protected]
how cm and why u dare send me email yesterday with lines " regarding billing has been resolved "
excuse me .
wht how ru sying regarding billing has been resolved ???
u nt updates any reversal or worngly charges,
people sy u charge extra more thn usage and u proved to ur oldest customer which is my dad and user ( me ),
u make mistake here by charge extra in net usages instaed of clls charges,
we maintain net usages and we avoide use airtel internet, whr we nt prepared or count cll usages...
dont try to be over smart in charge extra
shame on ur exective
1. who nt knw bill plan.
2. who send ths email tht "billing has been resolved" how cm ?
3. i[censored]r company need money get loan dont make wrong bill and pressure to pay..
4 else hire expert how make chart how and in which u cn charge extra whr customer nt fight or hv record.
talk to me if hv guts, i[censored]r think ur right and honest..
jitender sharma
[protected]
how cm and why u dare send me email yesterday with lines " regarding billing has been resolved "
excuse me .
wht how ru sying regarding billing has been resolved ???
u nt updates any reversal or worngly charges,
people sy u charge extra more thn usage and u proved to ur oldest customer which is my dad and user ( me ),
u make mistake here by charge extra in net usages instaed of clls charges,
we maintain net usages and we avoide use airtel internet, whr we nt prepared or count cll usages...
dont try to be over smart in charge extra
shame on ur exective
1. who nt knw bill plan.
2. who send ths email tht "billing has been resolved" how cm ?
3. i[censored]r company need money get loan dont make wrong bill and pressure to pay..
4 else hire expert how make chart how and in which u cn charge extra whr customer nt fight or hv record.
talk to me if hv guts, i[censored]r think ur right and honest..
jitender sharma
[protected]
listen to me,
u hv no product awareness
ur ths email and first as well cce on cll prove ths
now i tell u
bill plan
is 249 nt 240
in topup night net unlimited usages timing is 9 p.m to 8 a.m not 8 to 8...
and in day 400 mb usage is also free..
go and ask to ur trainer first
dont use copy paste line fr me...
wht and whn i used internet on ths airtel no i knw well thn u...
ths show ur nt chking anything as well just need money and reply by copy paste and ask fr money money..
i[censored] need loan go to bank
if begging .
so sorry i nt appreciate beggar or begging
i reply ths after read email recived frm
Sushma N M,
Customer Care Executive,
Bharti Airtel Limited
Dear Customer,
Ref: Email dated 19-05-11, concern regarding bill discrepancy for airtel number [protected].
Thank you for writing to airtel.
We would like to confirm that as per reference number 46370132 the concern as been resolved.
Further, we would like to inform that as per reference number the resolution is as per your plan North - Airtel Mega Combo Package Rs.240 is free for dsl and also you have top up of Rs.99 for free dsl usage after 8.00 pm to 8.00 am but as per check in detail bill you used total dsl in the day time hence it is charged for dsl and there is no error in bill. Hence amount is not refundable.
It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a very warm and fruitful association with you.
Please do write in for any further assistance.
Warm Regards,
Sushma N M,
Customer Care Executive,
Bharti Airtel Limited.
u hv no product awareness
ur ths email and first as well cce on cll prove ths
now i tell u
bill plan
is 249 nt 240
in topup night net unlimited usages timing is 9 p.m to 8 a.m not 8 to 8...
and in day 400 mb usage is also free..
go and ask to ur trainer first
dont use copy paste line fr me...
wht and whn i used internet on ths airtel no i knw well thn u...
ths show ur nt chking anything as well just need money and reply by copy paste and ask fr money money..
i[censored] need loan go to bank
if begging .
so sorry i nt appreciate beggar or begging
i reply ths after read email recived frm
Sushma N M,
Customer Care Executive,
Bharti Airtel Limited
Dear Customer,
Ref: Email dated 19-05-11, concern regarding bill discrepancy for airtel number [protected].
Thank you for writing to airtel.
We would like to confirm that as per reference number 46370132 the concern as been resolved.
Further, we would like to inform that as per reference number the resolution is as per your plan North - Airtel Mega Combo Package Rs.240 is free for dsl and also you have top up of Rs.99 for free dsl usage after 8.00 pm to 8.00 am but as per check in detail bill you used total dsl in the day time hence it is charged for dsl and there is no error in bill. Hence amount is not refundable.
It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a very warm and fruitful association with you.
Please do write in for any further assistance.
Warm Regards,
Sushma N M,
Customer Care Executive,
Bharti Airtel Limited.
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Airtel — COMPLAINT REGARDING EXTRA RENTALS CHARGED
Hai.I, Srikanth.V.Raj, am using an air tel postpaid corporate connection of 199rs ([protected], compat II) plan which was said to have along with this said 199 plan additional STD pack worth 49rs to reduce the call rates from 1.25rs to 1rs per minute. For the last 4 months i have been charged and paying a rental of 248rs(199+49). I have had complaints on the same, several times with You regarding this matter. I am sorry to say that you have also told me that you would refund this extra money paid by me (49rs each for 4 months) but no actions were taken regarding this.I would kindly request you to cut short my rental to 199rs keeping my std call rates the same at 1rs per minute.
Kindly do the needful at the earliest.