[Resolved]  Airtel Digital — FALSE COMMITMENT

Address:

Faridabad, Haryana

Myself Gian Chand Aggarwal. I have purchased 4 Nos. Airtel DTH HD Connection online direct from Airtel dated 14.8.2012. As when I have purchased, your Sales Executive Mr. Rajesh Ram & Qyamraja Sayyed in Mumbai offered me as following :-

1) 4 HD Connection price will be Rs. 8869.00
2) He offered me that 2 months for Rs. 275/- subscription will be free
3) 4 Rebok Watches Gift purchsed payment online.
4) Gift Vouchers upto Rs. 1500/-
5) My booking ID 116700


But its a matter of deep regret to inform you that when I have purchased 4HD connection following offered given to me to buy HD from you & I also agree for this conditions only. Mr. Rajesh Ram has irrevocably confimred me that these offered will be fulfil to me & He assured me that our online telephone has recorded in there system & if found any wrong then can me claimbale from airtel. But after pasing one month, neither I have recevied my gift nor any response from you. I am getting message from you that my subscription has expired & recharge it. Please note when your reputed sales officer committed for 2 months subscription, why this messages arise for recharge.

As your company is worldwide organisation & you should fulfil your commitment immediately. I have purchased 4HD Connection only for your commited offered otherwise I was not interested to purchased your HD Connection. I am facing problem since I have purchased them. all the connection has problem, 2 connection are in service, one connection till not activate./running, second one has misdirection/signal problem. I am facing so much mently problem to purchased them.

So you are requested to please send my gift offered to me without any delay & depute your enginner to check the connection properly. Please do urgently otherwse matter wil be goes to in the consumer court & you have to pay all the charges for your misguide.

Now airtel customer care has told me that Mr. rajesh ram has left & he making false commitment.

with thanks

GIAN CHAND AGGARWAL
2565, JAWAHAR COLONY
(NEAR AIR FOCE MORE)
N.I.T. FARIDABAD (HARYANA)
TELEPHONE - [protected]