Airtel Digital TV — DEFICIENCY IN SERVICE

I had a tech problem from 3th of April 2009 regarding the technical problems faced by my Airtel Digital Tv. I called the call centre on 4th to log in my complaint, which they did and till date are just calling me up and promising me that my problem would be resolved. Today I called up Airtel again ( and I have been calling them up on regular basis) and now they have given me a fresh date by which the problem would be resolved; and the date is 15th April 2009 (luckily not 2010)
I wish to discontinue the Airtel service nad get a refund on my installa tion and recahrge that I have paid. Can you help me???
details of the email attached (this one of the mails)

Dear Mr. Sthelekar,

Thank you for writing to us at Airtel digital tv.

This is with reference to your mail regarding signal issue.

Please accept our apologies for inconvenience faced by you.


We deeply regret the unpleasant experience you had while getting solution and apologize for the same.

We would like to inform you that your complaint has been forwarded to the concern department for the signal problem that you are facing. The complaint number for the same is 637225. The Concern department would contact you by 17:00:00 Hours on 15 April 09.

It is our privilege to have you as our valued customer & we look forward to a long and fruitful association with you.


Regards,
Fatima Khan.
Airtel digital TV.

PS: Incase you require any further assistance, please:
- Email us at [protected]@airtel.in
- Or call us at [protected] (toll free)/[protected]tolled)


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---- Original Message ----

I had made a complaint yesterday regarding my set top box not recieving any

signals from 4th April 09 till the mailing of this message. The complaint id is 628331. I was promised that some one would attend to my problems on 5th April by 2 p.m. I am amazed by your service ! I got a sms from your 247 no saying

that my query has been resolved. I would like to know how? 1. When did your

tech come to my place? 2. Did he send you a report saying that all is well?
3.
Does some one check with the cust before sending the 'query resolved' sms.
This is an epitome o[censored]nprofessional and negligent behaviour.
Pl discontinue my membership and refund my amount, if you take 2 and 3 days to resolve an issue. This is worst than the local cable guy.




VIJAY STHALEKAR
[protected]Sent from BlackBerry. on Airtel

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