[Resolved] Airtel Digital TV — Suspension of Services

[Resolved] Airtel Digital TV — Suspension of Services

V Vivek Rastogi from Mumbai, Maharashtra

Dear Sir / Madam, This is informing to you that I am the new customer of Airtel Digital TV. My registration details are following :- Name :- Vivek Rastogi Customer ID:- [protected] Installation Date:[protected] My Concern:- I purchased this Digital TV from Gera Electronics Gurgaon on[protected] with 3 months mega pack plus free installation of Rs 2000/- (Bill no. 9992) that’s why I purchase one card of Rs 1750/- of serial no. Serial no:- [protected] & a voucher of Rs 250/- Voucher no:- [protected] as dealer told me. Then I get installation of[protected]. And after two days of installation on[protected] I received a massage from TA-DTH that Dear customer your account balance is in negative. Please recharge. I was not able to understand the same. I checked this on the net & found that my account balance is Rs -500/- I do not know that what was it? I call Customer care executive on[protected] to know the same & executive told me that wrong package has been selected from our side & this package which you purchased is withdrawn by Airtel. I requested to the executive to change it immediately. He has raise a request for the same (Request no:- 836583) & give me the assurance that this problem will get resolved with in two days. & I got a massage from TA-DTH that this problem is resolved on[protected] but in actual this problem was not resolve. Again I call to customer care executive on[protected] although the redress of complaint time of Airtel is 48 hrs but they said this problem will get resolved on 16-07-09. I received I call from airtel that your services will not continue from tomorrow due to your account is in negative balance on the same day. On[protected] again I received a massage from TA-DTH that your services are due for suspension tonight. Please recharge. Again I call customer care executive & tell her full concern she given me a new request no 848009 & told me that please recharge Rs 100/- immediately. And when in evening I talk again they said that you will get resolvation of problem till[protected] & your services will not stop. but today my serveces has been disconnected. Please look in this matter carefully. Thanks & Regards Vivek Rastogi [protected] Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Dr.M.Chandrashekar

from Bengaluru, Karnataka

AIRTEL DIGITAL TV — Wrong billing, poor service leading to Suspension!

Details of transactions:
1. Customer ID: [protected]
2. Installed on 25.06.09 with South valve pack Rs 1750/-
3. On 26.06.09 through prepaid vouchers deposited another Rs 850
4. Kept receiving on my registered mobile & STB that I have negative balance & I should recharge immediately! (Although STB showed NO DATA in my account)
5. Help line [protected] when contacted after good many attempts reaffirmed that there is sufficient balance and I should ignore the messages.
6. When I enquired about adding some packages, he offered me New South Mega package with 6 months free subscription @ Rs 2600 approx. He also said they would deduct some Rs 20-30 for 2 days of earlier package usage. I asked him to change the package accordingly.
7. Since I continued getting negative balance messages, I recharged another Rs 1000 on 30.6.09. Here is the official extract from Airtel website.
Date of recharge Mode of recharge Recharge Amount(Rs.)
30/06/2009 Self Care Payment - Credit Card 1, 000.00
30/06/2009 Promotional Payment 75.00
27/06/2009 IVR Voucher Payment 50.00
27/06/2009 IVR Voucher Payment 500.00
27/06/2009 IVR Voucher Payment 300.00
25/06/2009 IVR Activation Voucher Recharge 1, 750.00

8. STB continued showing NO DATA & messages of negative balance kept pouring despite everyday calls to helpline!
9. They finally acknowledged my complaint with ref no. 812518 “wrong balance deducted” on 3.7.09.
10. Today i.e. 6.7.09 after all these interactions they have finally SUSPENDED the services!
Again when helpline was contacted, “wait till 9th when we will address your complaint” remains the stock answer!

Now you are the judge of their services – Hopeless, Worst or Atrocious?

Srinivasan

from Delhi, Delhi

Imprue this New Tamil Chennals and Radio Chennal
Add
Sandrayan
Cs-ID; [protected]
Cell; [protected]
Request;
Plece impru for this Tamil Chennal
Rajplus, ZeeTamil, SSMusic
Radio Chennal;
I Want to Me KL Radio
KL RADIO IS ONE IN TAMILWORLDSPACE SATELLITE RADIO
Plece lanch the new chennals.
ALLTHEBEST DIGITALTV BRODCASTING IN AIRTEL.

bidyot.bora

from Gurgaon, Haryana

AIRTEL DIGITAL TV — suspension of my services

Dear Sir

After complaining at this forum and after much struggle my Airtel DTH was finally reinstalled today at my premise [C-125, Third Floor, Pandav Nagar, New Delhi - 110092] but this time they have suspended my viewership indefinitely. I cannot access any channels except their helpline channel number 100. Recently I called up their customer care for fourth time but there was no satisfactory response from their side. The executive said that there was some technical issue but how come I could access their helpline channel no 100 and no other channels if there was really a technical issue. They have given me complaint number 4852916 for the issue but says that the issue would be resolved on 22nd December by 3.30pm.

I have become a frustrated subscriber of the Airtel DTH. I would never suggest anyone to go for their service.

Bidyot B Borah
[protected]