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[Resolved]  Airtel Digital TV — bad afer sale service

hi ther e

i ve loged a complaint about services are interuption as no signal message is flashed on my tv . i was told by ur customer care in a very bad tone that ur problem will be solved by 1300 hrs next day but no one appears for at least two days n other day i again got a response that it will take one more day ... let me see if it is goin to be true
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  7 CommentsShareTweet

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airtel/Digital tv — No after Sale service

My Customer ID is [protected], i am not able to view the chanel from last 15 days in my Airtel digital TV. I have resistered the complain on 1st july 2009, there after I am regularly calling the customer care of Airtel. I also have a word with senior supervisor Mr. Sanjod and Mr.Narendra Kumar, they are making me a false promises that your complain will be resolved within 24 hrs but till date there is not remideal messure is taken form the side of airtel.

Further my prepaid account is debited by them without viewing the chanels

Airtel has no after sales service
hi,

I also became the victim of Airtel digital TV.

First it took 3 days plus for the installation ( I was told that the installation will be done on the same day of the payment).
after the installation done,
2nd day only the video started flickering and I registered the complain.

the worst thing happen when the Engg. came and did nothing other then passing the time by changing the cables. they gave wrong report to the head office.

Also, There is no response from customer care. It is the worst and i suggest everyone not to go for the Air tel digital TV. I have very good exp. with TATA sky service and quality.

please do not take risk with Airtel digital TV.

AIRTEL DIGITAL TV — customer care & after sale services are very bad

Air tel digital TV customer care 7& after sale services are very bad.my set top box stop working when any power cut or stopping of power and not started at least from 2-3 hours.when i complaint to customer care they told me engineer will look after your complaint but he will charge you 100/- this is ridicules if your signal is proper and set top is not working then it is responsibility of air tel digital TV to solve the problem without any charge because we have already paid of services.i m very much disappointed from services of air tel digital TV.
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Airtel DTH — bad after sale service

ar sir,I am having airtel dth, i am facing problem since last 4 days, i have registered my complaint 3 times to their customer care center, their executives are not well trained to understand exact problem. I gave them problem showing on my tv screen that is error code-sm2, but their executive not able to explain what is exact problem.they told your problem will be solved within 24 hrs but 4 days already passed, it is not solved. They send following message.Dear Customer,request no-6343384 for "Delay In Resolution(Domino)",Happy Code-B739.Share code with the engineer ONCE issue is resolved.For any query pls call [protected]I called thier engr he told thier people will come today but 28 hours already passed nobody came.. Now i m calling to thier engineer but he is not picking up my phone.i tried almost 15 times..this is the service airtel dth provide..plz solve my problem at the earliest otherwise i will swithover to other service provider.
Regards.jayesh rathod
cust id: [protected]
Hello,

We are facing the same problem (error code:SM2), actually even worse. After many calls neither any one turned up nor we got any engineer's phone number.

We have called Airtel DTH people several times to come and change the direction of the dish as their direction of satellite is changed. (Error code SM2 says that). After several complaint no one turned up and also no update or call from their side.

Today is India-Pak Semi final match we are going to miss it just because of Airtel's pathetic service. Also to mention their executives are rude, they dont have enough information handy with them and keep us on hold for a long time, which is irritating.

Everytime we call them they give us fake promises of resolving the issue. Yesterday morning we called and they said by evening it will be alright, but nothing happened. Yesterday night we called and they promised for today morning, again same story. They are keep on pushing the problem rather than resolving it.
finally my problem solved on 30/3/11, thanks to Airtel, , , ,
their people came and change the position of Dish...
I am facing the same problem (error code:SM2), actually even worse. After many calls i am not able to reach to any Customer care executive.

My customer code is [protected].

Unable to watch world cup final match.

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    Airtel
    Customer Care Service
    Customer satisfaction rating
    43%
    Complaints
    50521
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    0
    Resolved
    20201
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
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