Airtel Digital TV — Sad customer service and cheating

HI All,

I called up Airtel tollfree customer care and spoke amost 1 hr without resolution and finally they advised me you have to send email for your query as they dont have authority to do so as my account automatically cancelled .

I mailed on 11th Oct but till date no one bothred to call me or reply my mails..

Pls advice me how to take this to consumer court..

Here you go ....

Re: Complaint against customer care call center and Insatallation team Message From Sudarshan kadam <sudarshan.[protected]@gmail.com> [REF:[protected]] Inbox

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from "[protected]@airtel.in" <[protected]@airtel.in> hide details 13 Oct
reply-to [protected]@airtel.in
to sudarshan.[protected]@gmail.com
date 13 Oct 2009 11:53

subject Re: Complaint against customer care call center and Insatallation team Message From Sudarshan kadam &lt;sudarshan.[protected]@gmail.com&gt; [REF:[protected]]
mailed-by airtel.in

Dear Mr.Kadam,

Thank you for writing to us at Airtel digital tv.

This is with reference to your mail regarding installtion issue.

Please accept our apologies for the inconvenience faced by you.

We would like to inform you that your complaint has been forwarded to the concern department for the installtion issue that you are facing.The concern department would contact you accordingly.

It is our privilege to have you as our valued customer & we look forward to a long and fruitful association with you.

Regards,
Mobasir Ekwal khan
Airtel digital TV.

PS: In case you require any further assistance, please:
- Email us at [protected]@airtel.in
- Or call us at [protected] (toll free)/[protected]tolled)

---- Original Message ----


Hi,

I had booked Airtel DTH in the month of April for 2600 Rs (Yarly pack)
. The booking was done through your sales call center and followed
for booking till payments done.

After i received kit with three vouchers i booked instalation but no
one turned up and never bothred to call up and informed as well. Then
i follwed up and agin booked the installation this time again i had to
do follow up instalation guy but by that time my building rennovation
work started and we could not do installation.

After this no one did bother to check wether customer is facing any
problem? why the istallation is not done? and istallation guy update
system saying " customer wante to cancell the services" and your
system deactivated my account with cust ID - [protected]. I dont
understand how come you cancel customer ID even he paid for the
services and did registration with the process mentioned.


In the mean time i called up call center no but never got
through....Whenever i spoke with the call center they infomred me they
can not help as my account is cancelled and they can not send even
send a mail to concern authorities and they are helpless. i have to
book it again with payment fees.

why is the customer service call center is there if they can not help
customers and give resolutions and they dont have propoer information
as well.. They bluff saying we dont have your updates, your account
expired, go to the distributor and mail it to Airtel or senior
authorities.. Why is the system so complecated ?? Customer shlould get
all resolutions at single point and not to go everywher asking help
and clarification.

The details of vouchers are as folows..
1. 1750/- Rs - Sr No [protected]
2. 750/- Rs- Sr No [protected]
3. 100/- Rs - Sr No [protected]

Pls help me to activate the services and get the DTh started else i
wll stop all my Airtel services forever and forced to go to Cosumer
court.

Regards
Sudarshan