[Resolved] Airtel Digital TV — No connection made even after one month from payment | |||
Please note the below attached email which are self explanatory. Till date I have not received any sort of positive response from these guys. Good Day, With reference to the below mentioned mails, Still awaiting any sort of response from your side. So far have tried calling your customer care centre 24 times with assurances of getting the problem rectified and somebody will contact within 24 hours but no progress so far. I again repeat myself, it is going to be a whole month since I have made payment if you are unable to make the installation then please refund the money paid. If you are unable to make the connection please refund the amount without any more delays. If this matter is not resolved by next i.e. 13th September exactly one month after making the payment, self will be forced to start taking legal action by approaching customer court. Please treat this as a 7 day notice. Brgds Capt. Varun Kadian [protected] From: Capt.Varun Kadian [mailto:capt.varun.[protected]@gmail.com] Sent: 06 September 2010 08:32 To: '[protected]@airtel.in' Subject: RE: New Connection Good day, With reference to the below attached mails, Got call from your Delhi customer care but still no sign of any technician or anybody else for setting up the connection. This inspite of getting assurances of getting the call within 24 hours from the customer care. It is almost going to be a month after making the payment and 10 days since sending mails to your customer care. If you are unable to make the connection please refund the amount without any more delays. If this matter is not resolved by next Monday (today is 6th September 2010) i.e. 13th September exactly one month after making the payment, self will be forced to start taking legal action by approaching customer court. Please treat this as a 7 day notice. Brgds Capt. Varun Kadian [protected] From: Capt.Varun Kadian [mailto:capt.varun.[protected]@gmail.com] Sent: 03 September 2010 09:16 To: '[protected]@airtel.in' Subject: RE: New Connection Good day, With reference to the below attached mails, still awaiting any sort of response from your side. Brgds Capt. Varun Kadian [protected] From: Capt.Varun Kadian [mailto:capt.varun.[protected]@gmail.com] Sent: 31 August 2010 15:49 To: '[protected]@airtel.in' Subject: RE: New Connection Good Day, With reference to the mail attached below sent earlier on 27th August 2010, please note that self got a prompt call on 28th August 2010. However after taking note the details, self was promised that local area manager for new connections will get in touch asap. But so far,i.e. until 31st August 1600 hrs, no one else has contacted self regarding the above matter. Please note that self has applied online and had got a call on 12th August 2010 around 1830 hrs. Then self had paid 5490 Rupees via IVR for HD connection with PVR Setup box. Rest all the details are given in the previous msg below. Please clarify as well as schedule the installation at the address given below asap. Feel free to contact self on the below given number when convenient. Brgds Capt. Varun Kadian [protected] B- 401, Swarna Bldg, Sector-7, Plot 13/14 Kharghar Navi Mumbai - 410210. From: Capt.Varun Kadian [mailto:capt.varun.[protected]@gmail.com] Sent: 27 August 2010 10:52 To: '[protected]@airtel.in' Subject: New Connection Good day, I, Capt.Varun Kadian, had applied online for a new Airtel Digital TV HD connection with PVR option. I got call from your customer executive on 12th August 2010 regarding the same. During the process self had made a payment on the same day from credit card with transaction ID : 10259775. Customer ID given was : [protected]. In response Self got 3 SMS with installation scheduled for following timings : 1. 15 August 0900 hrs 2. 17 August 1500 hrs 3. 26 August 0900 hrs However Till date (27 August 1100 hrs) nobody has come for installation so far. Please clarify as well as schedule the installation asap. Feel free to contact self on the below given number when convenient. Brgds Capt. Varun Kadian [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 9 Comments | |||
Comments
Airtel-Digital — No connection even after payment
AIRTEL DIGITAL TVNo connection even after payment
I had registered a request for a new connection for Airtel Digital TV on Airtel website on 21st & 24th instant. In this regard I received a call from phone no.[protected]. The person told me his name 'Rijawan' & told me that he is from organization named 'Connectindia' which is part of Airtel. For taking Airtel-Digital TV connection, he asked me to visit their official site 'http://offers.connectindia.in/checkout.htm' and asked to pay Rs.1700/- online. He also assured that somebody from Airtel will call you within 2 - 3 hours and the TV connection will be completed within 24 hours. But till now nobody has called me or visited my place.
he has also given his mobile no-[protected] but no body is reciving the call
On callback to the no.the phone is coming busy.
On enquiring with Airtel Customer Care on tollfree no. 12150, the lady unable to give any details of above said referance.
May I know immediately whether the call I received & the site I visited & paid is genuine or FRAUD ? Accordingly I have to take immediate steps.
Your immediate response is expected.
Please any one help me out
Thanx
pradip Kumar
[protected]
Airtel — no connection even after 10 days
i have paid 750 rs. for broadband connection. they said me a defaulter which is wrong & i have cleared this matter to them.but until now they have not provided me broadband connection.i have deposited rs. 750 on 10 march 2010 but until now their is no response.they have taken my original electricity bill & now not returning it.as this bill is necessary for me to get refund from mp electricity board.AIRTEL DIGITAL TV — delay in installation and no progress after making several calls to customer care
I have made an online booking for digital TV connection on 30th of March 2010 and been commited that connection will be activated withing 48 hrs of time frame. Till now my digital TV connection is not active and I have no phone call from the department. I have paid the money on 30th march itself and still waiting for connection to be active and working properly.My customer id is [protected]
My mobile no:[protected]
Thanks
Satya Prakash bharti
Airtel — NO CONNECTIVITY AFTER PAYMENT
Tried level best to register a complaint for no connectivity inspite of making payment to Airtel. Everytime a new number is given by the customer care exec. I do feel after such a long waiting and innumerable calls i know more about them then their CEO My request no given by them is 37106066 dated 1st Sept. Can you guys help me outCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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AIRTEL DIGITAL TV — No connection even after payment
I had registered a request for a new connection for Airtel Digital TV on Airtel website on 21st & 24th instant. In this regard I received a call from phone no.[protected]. The person told me his name 'Anurag' & told me that he is from organization named 'Connectindia' which is part of Airtel. For taking Airtel-Digital TV connection, he asked me to visit their official site 'http://offers.connectindia.in/checkout.htm' and asked to pay Rs.1750/- online. He also assured that somebody from Airtel will call you within 2 - 3 hours and the TV connection will be completed within 24 hours. But till now nobody has called me or visited my place.On callback to the no.the phone is coming busy.
On enquiring with Airtel Customer Care on tollfree no. 12150, the lady unable to give any details of above said referance.
May I know immediately whether the call I received & the site I visited & paid is genuine or FRAUD ? Accordingly I have to take immediate steps.
Your immediate response is expected.
Thanx
Prashant P Dighe