[Resolved]  Airtel Digital TV — Airtel DTH Installation delay and miscommunication

I have purchased a Sony Bravia LED tv and was given an airtel hd dth connection free alongwith that. i have registered it on there customer care centre on 19th february,2011. i was given a promise of installation on 20th feb,2011, however none came. since then i have called them more than 30 times and daily i am given a promise of installation the next day. the concern is that i am a working professional and no one is available at home in day time. i have told the same to the airtel people, they said they will get it installed after 8 p.m. But there is no response from there end.

Customer I.D: [protected]
Name: Ankur
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

I have recharged my A/C with 250 Rs on 22/02/2011 & have words with the Executive on the same day for DTH Installation on another adress it was on 554/14 1st floor zakir Nagr okhla Infront Of NFC park 110025 customer care executove told me about the my request that you vill get a satisfactorey response from our installation team on 23/02/2011 till 2 oclock .how ever when i called to the customer Care their was a girl Name was Anamika She told me you had reagister the request for instalation here it will be happen on 1st of March 2011 .

Now it is my question from the Airtel Management how could we continue with these type of sevicese

Shuld we continue, , , , , , , , , , , ?
Customer id..[protected]
I am SN Sahoo my customer id - [protected], i was given a message that installation is completed by 1st march 2011 at 1100hrs. but neither any engineer contact me nor any engineer came for installation. please inform engineer to install my dth.

snsahoo
[protected]
have purchased a Sony Bravia LCD tv and was given an airtel hd dth connection free alongwith that. i have registered it on there customer care centre on 26th february, 2011. i was given a promise of installation on 27th feb, 2011, however none came. since then i have called them more than 100 times and daily i am given a promise of installation the next day. the concern is that i am a working professional and no one is available at home in day time. i have told the same to the airtel people, they said they will get it installed after 8 p.m. But there is no response from there end. I have raised several requests and complaints.So my question is should i wait or should i switch into some other connections?

Thanks & Regads
Cust Id:[protected]
Mukul Bedia
Cntct:[protected]
Email:[protected]@yahoo.co.in

Airtel DTH Digital TV — dth delayed

in airtel dth website i order one hd dth connect... then one call from airtel agency.. vriti inficom pvt ltd noida . told me we are only agencies for airtel & he sent in local our excutives to collect amont from u of Rs 3390 ...... then no one talk call from me...... tnext day msg from airtel ur account balance is RS 1600/-- ...then call to customer care no one answer correct.... till i wait for installed ....... no one order in airtel website are frauds ........
thank for u

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Airtel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    42%
    Complaints
    54499
    Pending
    0
    Resolved
    21958
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    View all Airtel contact information