[Resolved]  Airtel Digital TV — Set Top box not working

me to suffering. please don't buy airtel digital

AIRTEL DIGITAL TV — Remote not given with STB

Dear Sir/Madam, Date: 25-March-2011
I bought Airtel DTH along with Sony Bravia offer, when service engineers came for installing(15-March-2011) it there is no remote with STB, the service engineer assured me of giving it on the very next day. And it is almost 2 weeks. Even after complaining it to the airtel customer care no response. It is really very bad and i never thought such a worst service from airtel. Before coming to pune i have been using airtel in chennai which is the best service i ever seen. Customer ID:[protected]. Complaint no:6190419. Now i am even thinking of discountinuing it.

Could someone please look into this issue and resolve it ASAP.

For last two days, My set top box is not working( Customer ID [protected] ). its showing SM2 error code. I have been trying customer care regarding this. first its not get connected and if get connected, they often put you on hold or they will cut it flaty.
No body is listening. buying digital tv was the worst dicision i ahve ever made.

only two days back new connection and new set box has been installed and since inception quality is entirely unsatisfactory rather not working replace the same immediately.

I am using Digital TV (cust ID [protected]). It is non fuctional from last 4 days. I registered complain to customer care (complaint ID[protected]. Before solution to problem customer care send the message problem is resolved & if you still face the problem call on [protected]. I tried to call on this no but it is not working. I am very much upset because of the customer care response. I don't know how to get it resolved as customer care is not responding & Airtel don't have service centers. Where to go for problem.

Dear sir,
mery airtel digital t.v. ka box 15/04/2011 se faulty hai mery complaint no bhi 15/04/2011 se ab tak kai bar mere mobile per aa chuka hai.mera costomer i.d no-[protected] hai.kal date-22/04/2011 ko mera box change kar diya aur yah kaha ki guarantee men hai 15 minute men chalu ho jayega 100 rupee visit charge cash le gaye.kal se men kai bar call kar chuka hun lekin abhi mujhe yah bataya gaya ki aapka bax guarantee men nahin hai.men 9 din se saffar kar raha hun aur mera box gurantee men hai.jabse mene liya hai tab se 3 bar change ho chuka hai agar mujhe paise dene hote to ab tak kitne de chuka hota. please my complaint solved as soon as possible.
Thanks.
Ramesh chander sharma
m-[protected], [protected]

my customer id is [protected].



I paid money on 25 jully11, since then my DTH is not installed (irrespective of so many calls.)



The person alloted by you didnt turn up till now for installation. His details are as below



Sucon services

malan palace

katepuram chowk

pimpale gurav

His phone no is : [protected]



I tried to call on above no (20-25times) but it is switched of during whole period. I serched this no on internet and already i found countless complaints about non working of above phone no.



So I request you to please look after my intallation as earliest as possible as i am loosing my patience. If that is not possible i request you to refund my money.

AIRTEL DIGITAL TV — Complaint regarding changing of Setup Box

Dear Sir

My name is Rajesh Kumar with my Customer ID- [protected]

My setup box is not working and out of order since the past 15days and is of no use. I had called up in customer care on[protected] explaining my grievance and my complaint was registered with number 10987947. They told me that an engineer will be visiting your house on[protected]. The engineer visited the same day i.e.[protected] and after seeing the warranty slip (dated[protected] he said that he will not be able to provide us with free service as the slip was old and according the company's new plan the warranty lasts only for 90days, but it was clearly mentioned in the slip with us that the expiry of the warranty is 181days. This fact was brought to the notice of the senior executives Mr. Sangram Acharya and Mr. Deepak Mistry through various customer care number. It was then promised by them that the set-up box will be replaced within the next day of the call. It is further stated that the engineers did visit on the next date. It is now very important to note that every engineer that visited my house asked me to proove that the senior executive has promised me that the set-up box will be replaced for free. After my ample efforts and various calls to the customer care department no action has yet been taken. Further the customer care executives are not ready to listen and respond to the request made by me. On top of that they dissconect my calls as soon as I state my problem to them. My warranty expires on[protected]. It is clear from the actions and attitude of the company that it is just trying to lapse the time of warranty so that I am helpless for any further action and made to pay.

In view of the above I demand for an immediate action for my request and also request for an written reply for the trouble and mental agony caused to me at the very earliest. The failure to this will compel me to take legal action and file a complaint to the Consumer Court against the company.

--
Thanks
Aman Dhawan
Mo. No.- +91- [protected], [protected]

my set up box is replaced last week.. but it is not in good condition. i complained for 7 to 10 times but airtel customercare is too too too irresponsible.. they r not giving reply honestlyy.. i m telling this lines to AIRTEL DIGITAL TV CUSTOMER CARE..
VERY VERY BAD SERVICE...

sir we have filed a complaint and our complaint no is 16527109 dated 16/02/2012 , 16551327 dated 27/2/2012 and 16573949 dated 28/02/2012 regarding our set top box which shows red light only and the red light does not change into green after turning it on from remote or fro set top box i recieved several calls from airtel digital tv engineer but no action was taken .the set top box was checked by an engineer he told that the set top box is to be replaced by a new one by swapping. i approached airtel digital tv anantnag but they are saying that they are not having any hardware . from 26th of february daily amount deduction was made from our account till date.so i hrerby request you to please solve this problem and refund our account by the amount that was deducted .
from MAHARAJ KRISHEN KOUL
CUSTOMER ID NO [protected]

as earlier i have informed you that i had made a complaint that my airtel digital tv settop box which is not working since 26/02/2012 complaint no.1652709 but no action was taken till date ihave made a recharge of rs 200 on my customer id [protected] on 26/02/2012 about rs 122 have been deducted from my account no action was taken on my complaint from 17 days i request that my set top box may please be replaced immediately and the amount that was deducted from my account should be refunded

i was logged complaint[protected] on 24.07.2013 as my set top box was not working.But issue was not resolved.
Than again re registered as old one was closed, complaint no. 32219038 & it was agreed that it will be resolved by tomorrow i.e. 30.07.2013 before 7:30 pm, but no engineer came till date.Again contacted on 30.07.2013 & given the assurance that service engineer will come at site on 31.07.2013 on or before 4 pm but no person came.Again contacted customer care than reassured that wait for 04 hrs & service engineer will contact me within 04 hrs.i am facing this problem from past 10 days but no solution was given till date.

Service is very very poor, i fed up with this Airtel Digital TV