Comments
irresponsible behaviour of Customer care personnel
I am the post paid customer of your Airtel and my mobile no. is [protected].during 2year, i want to cancel my no.your Customer care representative was very rude to me, 121 has connected me to there department some amit was over there and he said me that you are not Mr anuj bhardwaj i can not help you what was that he cant see me but he was saying that your are not anuj What is this!!!????? to timely respond or express their inability in this regard. Later now they are not atalking to me as again i call to 121 some friend of mr amit ask i can not help u and ur are not mr anuj bhardwaj his attitude and lethergic behaviour by your personnel. Hence you are requested to personnaly look into the matter and take necessary action.
I am the post paid customer of your Airtel and my mobile no. is [protected].during 2year, i want to cancel my no.your Customer care representative was very rude to me, 121 has connected me to there department some amit was over there and he said me that you are not Mr anuj bhardwaj i can not help you what was that he cant see me but he was saying that your are not anuj What is this!!!????? to timely respond or express their inability in this regard. Later now they are not atalking to me as again i call to 121 some friend of mr amit ask i can not help u and ur are not mr anuj bhardwaj his attitude and lethergic behaviour by your personnel. Hence you are requested to personnaly look into the matter and take necessary action.
AIRTEL DIGITAL TV — non working
as we subcribed airtel digital tv on paying 2000/-cus id no [protected].i relocated on 20th june by paying rs 600.now it say no signal.i called customer care on 11 july they took complaint & forwaded the cal to technical dept.the engineer came & told that we have to pay rs 300 towards service charge.plz solve the issue.it is ridiculous to pay every time.if it happen again &again we need to pay every time.it is not our problem.automatically it happendAIRTEL DIGITAL TV — set top box is not in good condition.
Respected sir/madam,this is to inform you that I Sunil Sharma has acquired an Airtel digital tv on 27/05/2009. Have the customer ID no. [protected].
But due to some malfunctions in the gadget (stb), since 03/08/2009, I am unable to view any of my television channels. Its always shows an error THE INSERTED CARD IS NOT A BHARTI TV VIEWING CARD (2). After making successive complains to the authority the was no remedy.
However, on 8/8/2009 an engineer from the your local office occurred at my place, he exchange of my new STB gave me another STB but an old one. The conditions of which is NOT good and its audio video jack is also move up and down and the warranty seal is also broken and it is just like a broken STB. Know what I want is that, since my gadget is lies in the warranty period, I want a complete replacement of my STB with another newer STB. The local authorities have denied me of doing the above but in you help line number [protected] is saying that I will receive a new STB.
I hereby, request you to take proper action against the authorities involved in the mater and help me replace my STB with get newer one.
My complain numbers are given below-:
1) 902135
2) 903949
3) 908673
4) 911771
5) 914901
6) 916216
7) 919278
8) 922588
9) 924627
[protected]
Thanking you
Your faithfully
Sunil Sharma
Customer id. [protected]
as we subcribed airtel digital tv on paying 2600/-cus id no [protected]..now it say no signal.i called customer care on 22aug they took complaint & forwaded the cal to technical dept.the engineer called & told that they will coming next day and slove the problem...still now they did not attain. so if this continue i have to take seriously...
My airtel digital tv no [protected] in the name of siddharth lunia registered mobile no is [protected] is not working from[protected] i have made severals complain regarding my digital tv they are
1. my remote is not working but your visitor who came to my house says as it is in warranty period as it is ok.at that time my digital tv was also not working after 4-5 days your emgineer/visitor came to my house.whenever i call on the custumorcare they replies "that sir our engineer /visitor will come to u house within 24 hours but he have not came.I was unable to watch Tv for 5 days this type of service i get from ur company
2. on[protected] i have made a complain but in customercare he does not provide me the complain no. He gaves me suggestion that Rs 100/- will be charged & even he dont register my Complain.today morning i have made a call then i was able to know that no complain has been registered .
3. it is my request that pls do immediate work on it or Otherwise i have to stop watching tv on your Airtel digital tv
Thanks & regards
Kamlesh Lunia
[protected]
[protected]
1. my remote is not working but your visitor who came to my house says as it is in warranty period as it is ok.at that time my digital tv was also not working after 4-5 days your emgineer/visitor came to my house.whenever i call on the custumorcare they replies "that sir our engineer /visitor will come to u house within 24 hours but he have not came.I was unable to watch Tv for 5 days this type of service i get from ur company
2. on[protected] i have made a complain but in customercare he does not provide me the complain no. He gaves me suggestion that Rs 100/- will be charged & even he dont register my Complain.today morning i have made a call then i was able to know that no complain has been registered .
3. it is my request that pls do immediate work on it or Otherwise i have to stop watching tv on your Airtel digital tv
Thanks & regards
Kamlesh Lunia
[protected]
[protected]
AIRTEL DIGITAL TV — Setup box not received after 21 days of payment
Dear Sir,Sub : Setup box/installation not done even after 21 days of payment
Ref : Airtel Customer ID - [protected]
Airtel Transaction ID - 7658348
I had applied for a new Airtel DTH connection on March 10,2010 by paying Rs.1850 through credit card. The amount got debited the same day. However I have not received any setup box nor installation dish so far. I had done numerous phone calls to their heldesk number, but each time they ask about the transaction ID and confirm that the installation would be done within 24 hours. I even sent email and got return confirmation that it will be resolved at the earliest.
If Airtel does not wish to give me a connection, I would like my money to be refunded. Kindly advice on how to proceed on the above matter.
Regards
V.Bhaskaran
problem in set top box
i am residing at Ahmedabad.my airtel set top box is not working from last 7 days has been passed since i've complained for it..my complain no./reference no. are 2335483,2358586 and[protected].but no one has came to fix the problem. i regularly call at the no. 12150 and everytime they assure me that a representative/technician is on the way,but i dont know what's their problem? such an irresponsible behaviour..very bad customer service.
customer id [protected].
i am residing at Ahmedabad.my airtel set top box is not working from last 7 days has been passed since i've complained for it..my complain no./reference no. are 2335483,2358586 and[protected].but no one has came to fix the problem. i regularly call at the no. 12150 and everytime they assure me that a representative/technician is on the way,but i dont know what's their problem? such an irresponsible behaviour..very bad customer service.
customer id [protected].
Hi,
Re: RE: Airtel Digital TV - Pune - Set Top Box Not working - Cust ID [protected] - complain no 3119015
I have complained for my Set Top Box Not working since 21st June 2010. The call centre guys simply keep the phone down. Delhi office promises to get it done same day. Nodal officers (a bunch of kids) at Mumbai call centre say it will be resolved within 5 PM ....This has been continuing for last 12 days. ALL LIES...
Problem continues...I am sure the company is making a mullah by selling new connections in the name of World Cup at the cost of providing service to existing Service Providers like me.
Imagine having already paid the advance rentals this is the position. Seems like Airtel is continuing its customer cheating practices adopted during the cell phone era into DTH also.
Anyways I want the Set Top Box to be rectified / replaced immediately and I want my money which has been deducted on daily basis for last 13 days since the complaint was lodged back into my account immediately.
I also want the contact details of a Manager level reponsible person's contact details in this faceless organization.
TRAI must make it mandatory for all DTH service providers to put the ESCALATION hierarchy of these companies on their website.
Surely, with the customer ID given above, a responsible person in Airtel would be able to get the registered mobile no.s from the record.
Ajit Jha
Re: RE: Airtel Digital TV - Pune - Set Top Box Not working - Cust ID [protected] - complain no 3119015
I have complained for my Set Top Box Not working since 21st June 2010. The call centre guys simply keep the phone down. Delhi office promises to get it done same day. Nodal officers (a bunch of kids) at Mumbai call centre say it will be resolved within 5 PM ....This has been continuing for last 12 days. ALL LIES...
Problem continues...I am sure the company is making a mullah by selling new connections in the name of World Cup at the cost of providing service to existing Service Providers like me.
Imagine having already paid the advance rentals this is the position. Seems like Airtel is continuing its customer cheating practices adopted during the cell phone era into DTH also.
Anyways I want the Set Top Box to be rectified / replaced immediately and I want my money which has been deducted on daily basis for last 13 days since the complaint was lodged back into my account immediately.
I also want the contact details of a Manager level reponsible person's contact details in this faceless organization.
TRAI must make it mandatory for all DTH service providers to put the ESCALATION hierarchy of these companies on their website.
Surely, with the customer ID given above, a responsible person in Airtel would be able to get the registered mobile no.s from the record.
Ajit Jha
I sure agree with Mr. Jha. I have never received signal properly since the day I got this ugly product installed. After I failed to get any proper response from the local dealer, since Feb. this year, I started sending them e-mails but without any success.
I could see only 20-25 channels earlier, but since Feb. 2010 I could sometimes watch 5 and sometimes 20, but after 25th of June I can watch only 6-7 i.e. 100, 103, 104, 160, and 294 etc.
Twice someone responded around 28th-29th by telling that things will be set right but after 30th June that too stopped. Instead, yesterday I got a SMS on my BSNL mobile phone that my problem has been resolved, and to respond back by SMS <UNSAT> if I was NOT satisfied. Is Mr. Sunil Bharti Mittal lisning, when I tried to respond with SMS ‘not satisfied’, since no one came to attend to my problem, they message could not be delivered to the number mentioned in their own message.
Shame on them, they claim to provide world class service, but if you ask me they are just fleecing the public. They are modern ‘CHANGEZ KHANS’, only they differ in their methods of loot.
Will anybody be kind enough to inform how to tackle these people and if possible to arraign them in court if possible.
Surjit Singh,
#624, St. No.-2,
Partap Nagar, Kotkapura,
District - Faridkot, (punjab) 151204
Customer ID [protected]
I could see only 20-25 channels earlier, but since Feb. 2010 I could sometimes watch 5 and sometimes 20, but after 25th of June I can watch only 6-7 i.e. 100, 103, 104, 160, and 294 etc.
Twice someone responded around 28th-29th by telling that things will be set right but after 30th June that too stopped. Instead, yesterday I got a SMS on my BSNL mobile phone that my problem has been resolved, and to respond back by SMS <UNSAT> if I was NOT satisfied. Is Mr. Sunil Bharti Mittal lisning, when I tried to respond with SMS ‘not satisfied’, since no one came to attend to my problem, they message could not be delivered to the number mentioned in their own message.
Shame on them, they claim to provide world class service, but if you ask me they are just fleecing the public. They are modern ‘CHANGEZ KHANS’, only they differ in their methods of loot.
Will anybody be kind enough to inform how to tackle these people and if possible to arraign them in court if possible.
Surjit Singh,
#624, St. No.-2,
Partap Nagar, Kotkapura,
District - Faridkot, (punjab) 151204
Customer ID [protected]
AIRTEL DIGITAL TV — NON OPERATIONAL SETUP BOX
Dear sirI would like to put on records for irresponsible call centre services by airtel digital tv.they dont respond to call even if listening their advertising call for 15 min. please help me out to get rid of such the hell services provided by airtel. they only say ur call is important for us for abt 15 min then call is automatically cut off.
thank you
RK singh
customer id: [protected]
AIRTEL DIGITAL TV — Worst service in India by Airtel digital Tv 02 complaints no sol.
I am one of the Unlucky customer of airtel Digital TV facing no connection error from last 05 days having 02 complain nos.3431587,3452706 for same problem. they dont have any maintenance engineer neither have any contacts of any associates and ask for resolution on never ending tomorrow.I will request to all readers plz never take a risk to use Airtel Digital Tv service. Now i want to withdrawl my service plz guide me how to get back my account money.Airtel — Setup box not working and no service available
I had purchased the airtel setup box in the month of April 2010. This was for DTH service. More than 2 weeks ago; around 15th of October 2020 the setup box stopped working and there was no signal.I lodged a complaint with the service provider but I was just asked to call up another 10 people to get it repaired. However because my subscription had expired I also recharged for Rs 500 on the 21. I was still hopeful that the setup box will be repaired.
However 2 weeks later, there has been no response from anybody and the setup box is still not functioning. I have tried my best but to no use.
I would either want the setup box repaired or want my refund. This is a serious problem for all o[censored]s.
I had raised a complaint 2 weeks back and service request number is 4421563.
I was not getting any channel, the error being, "No Signal Found" and raised complaint.
After calling continuously for 3 days, an engineer came to my home(Don't know his name) and worked for 3 hours.
I was delayed by 3 hours to go to office but still waited for them to fix.
By the end, i got some channels but some were still not coming.
And also, to add on, this is not fixed, it varies every time.
Then they said, problem is with the set top box(which we purchased from airtel 3 months back)
and hence will come and replace it with new one the very next day.
Now it is one week and no one has come and I feel very pathetic about the whole behaviour.
No one is picking my call now and Customer care says the service request has been closed.
How is this possible?This is how they deal with your customers?
We had paid 5 months rent and took airtel dish which I now think was a mistake from our part.
Very sorry to say but horrible customer service they have. Very very disappointing.
I was not getting any channel, the error being, "No Signal Found" and raised complaint.
After calling continuously for 3 days, an engineer came to my home(Don't know his name) and worked for 3 hours.
I was delayed by 3 hours to go to office but still waited for them to fix.
By the end, i got some channels but some were still not coming.
And also, to add on, this is not fixed, it varies every time.
Then they said, problem is with the set top box(which we purchased from airtel 3 months back)
and hence will come and replace it with new one the very next day.
Now it is one week and no one has come and I feel very pathetic about the whole behaviour.
No one is picking my call now and Customer care says the service request has been closed.
How is this possible?This is how they deal with your customers?
We had paid 5 months rent and took airtel dish which I now think was a mistake from our part.
Very sorry to say but horrible customer service they have. Very very disappointing.
AIRTEL DIGITAL TV — set top box light not glowing
the set top box light not glowing i am gtg hdmi no control device arrange servie as usual at ur convenient but ensure before nxt month thereby i eill loodse my money and validity expire by the time u stand to gain since i will no see tv Customer ID [protected]
We are availing Airtel Digital TV service since 04.02.2010 on payment of Rs.2,600 (one- year package)
But the service has been disconnected on the grounds that our account is showing a negative balance of Rs. 2.85 and that we must recharge upto Rs.70. When contacted the customer care service, we were informed that we have activated ESPN as a channel and hence the account had run to a negative balance.
But we had never activated such a service. The customer care service is highly poor and inefficient. When contacted at 1.00 PM today, we were told about the above mentioned negative balance. But when contacted ten minutes later, the customer care personnel seeked an apology with us for giving us wrong information. I do not understand what kind of a harrassment this is and require clarification from the company. Should we proceed legally regarding this issue?
Regards,
Santhanakrishnan. D
We are availing Airtel Digital TV service since 04.02.2010 on payment of Rs.2,600 (one- year package)
But the service has been disconnected on the grounds that our account is showing a negative balance of Rs. 2.85 and that we must recharge upto Rs.70. When contacted the customer care service, we were informed that we have activated ESPN as a channel and hence the account had run to a negative balance.
But we had never activated such a service. The customer care service is highly poor and inefficient. When contacted at 1.00 PM today, we were told about the above mentioned negative balance. But when contacted ten minutes later, the customer care personnel seeked an apology with us for giving us wrong information. I do not understand what kind of a harrassment this is and require clarification from the company. Should we proceed legally regarding this issue?
Regards,
Santhanakrishnan. D
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
42%
Complaints
54499
Pending
0
Resolved
21958
View all 54499 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
Airtel — irresponsible behaviour of Customer care personnel
I am the post paid customer of your Airtel and my mobile no. is [protected]. During last month, without any intimation to me, your people have deactivated my caller tune and missed call alerts. A devotional song of Sai, (which is now available on another postpaid no. [protected]) which is my caller tune for the last one year and subsequently deleted that song by your people. I have made several requests for that song but your people are not able to timely respond or express their inability in this regard. Later on my several requests they activated missed call alerts and hello tune but the particular song is not activated so far. This shows neglect attitude and lethergic behaviour by your personnel. Hence you are requested to personnaly look into the matter and take necessary action.