Airtel Digital TV — CUSTOMERS TAKEN FOR GRANTED

Address:

Bardhaman, West Bengal

MY CUST ID: [protected]: I WAS OFFERED AN AIRTEL DIGITAL TV CONNECTION AS COMPLEMENTARY OFFER ALONG WITH PURCHASE OF LG TV ON 29.04.2010. A PAID RS.450/- TOWARDS SUBSCRIPTION & ANOTHER RS. 150/- WHILE THE CONNECTION WAS INSTALLED. SINCE THEN I AM AWAITING TO VIEW THE SO CALLED BEST TV VIEWING EXPERIENCE. THE FUNNIEST PART IS THAT THE SYSTEM OF GRIEVANCE SETTLEMENT IS AUTOMATIC IN THE SENSE THAT YOU LODGE A COMPLAINT WITH CUSTOMER CARE AT TOLL FREE NO. 5121 THROUGH AIRTEL MOBILE TO JUST GET A COMPLAINT REFERENCE & THERE AFTER WITHIN 24 HOURS YOU GET SMS CONFIRMING THAT THE ISSUE HAS BEEN RESOLVED WITHOUT ANY BODY CONFIRMING WITH THE USER WHTETHER THE COMPLAINT HAS BEEN ACTUALLY RESOLVED OR NOT. ALTHOUGH MY PROBLEM IS SILL THERE I HAVE RECEIVED CONFIRMATION OF RESOLUTION FOR THE FOLLOWING COMPLAINT REFRENCES WITHIN 24 HOURS WITHOUT ACTUAL RESOLUTION:
DATE COMPLAINT REF NO
07.05.2010 2634755
13.05.2010 2687867
15.05.2010 2702300

THE FUNNIEST PART IS THAT IF YOU SEARCH WEBSITE TO LODGE GRIEVANCE, THERE IS A PROVISION OF NODAL OFFICER NAMED AS SHIBSHANKAR DAS FOR WEST BENGAL REGION AT TELEPHONE NO.[protected]. BUT IT IS FUTILE TO MAKE ANY ATTEMPT SINCE THE NUMBER DOES NOT EXIST. THE LOCAL GUYS AT TEL NO.[protected] LACK THE BASIC COURTESY