[Resolved] Airtel Digital TV DTH — No Installation after Payment | |||
I had paid for a second connection from Airtel DTH and paid for the connection 5 days back with the promise of installation in 2 days. However, since then I have had no contact from them, nor has anyone come to install the connection. I call everyday twice or thrice a day at 12148 which does not disconnect at all when buying a connection or making a payment but disconnects frequently as soon as you tell them it is a complaint. I have filed several complaints and the promise of callback within an hour but no one calls. My customer id is: [protected] and my name is Varun Shingal. If you are planning to take a secondary connection do not ever pay them before it actually gets installed. Thanks Varun Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
AIRTEL DIGITAL TV — Installation of DTH Connection
I have an Airtel DTH connection since last 1 year +, I had called their customer care for re-installation of my DTH connection on the 17th of August 2010, the request no. provided for this service was 6453819 and I was promised that on 18th by 3pm the service engg will finish the reinstallation. On 18th at 6pm I called the customer care (interation ID[protected] to find out why the service engg had not turned up for which they said we will revert to you in 2 hours and they happily forgot. The next day on 19th I called them again (interation ID[protected] and they said thad it will be done on priority and promised that it will happen the same day. Again I called them on the 20th and 21st with the same issue with no proper answer from the customer care team. Till date it has not been resolved and I dont expect them care about it any longer.I also would like to mention that I have a Dish TV DTH connection as well and I had reqested for the same service on 17th and it was promptly done the same day.
I urge everyone not to be carried by the brand presence of Airtel as the after sales service is pathetic and not worthy.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
42%
Complaints
54499
Pending
0
Resolved
21958
View all 54499 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
AIRTEL DIGITAL TV — Installation of DTH
Dear Sir!1.Please refer activation voucher number [protected].
2. The customer care service was informed for the same (Customer ID [protected])) and we were told that the requisite personnel assigned to the task will come and do the needful on 24 Oct 2009.
3. In spite of reminding the customer care executives almost every day, only complaints numbers are given every day viz 1289751 and 1301389; so far nobody has turned up and done the needful.
4. I am really disappointed and do not know what to do.
I would really appreciate if the something can be done from your side, otherwise i will take it a one of those things, forget Rs 1750.00-/- and switch over to some other service provider.
I wish Airtel, the best in its endeavours.
Regards
Dr RS Rai