[Resolved] Airtel Digital TV — NO SIGNAL PROBLEM

RAI PANKAJ

from Noida, Uttar Pradesh

Address:

Ghaziabad, Uttar Pradesh

I have airtel dth connection from past year.My Airtel DTH I.D is [protected] It started giving problem about six months back of no signal every fortnight.for getting service we have to really run from pillar to post , frantic calls to airtel cusotmer care and executives are good for nothing. Airtel engineers close the calls without even speaking or visiting customer forget about solving problem.Airtel DTH was bought by me on goodwill of Airtel in broadband service and Airtle Mobile service which i enjoy from apst many years. I am repenting my decision today. Again it is not workjing from 12th of October 2010 and till today i.e 18th october 2010 i must have done atleast 20-30 calls to cusotmer care . I laugh at the name cusotmer care.There is nothing called as customer for them and care is not their in their dictionary.Due to brand name of Airtle many people will keep falling in their prey and their business will keep on running. Cusotmer care is doing great job in closing customer complaint to make their numbers in uptime gurantee.
LIST OF CUSTOMER COMPLAINT REFERENCE NUMBERS:4124480,4131326,4124480,4148544,4176492.from 12th october to 18th october 2010

Can any one share email i.d or number of top excutives of customer care or CEO AJAI PURI.where it can be escalated.
AITEL DIGITAL TV SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

PANKAJ RAI
Cell:[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

yogesh kalwar

from Mumbai, Maharashtra

Hi Pankaj,
I am also facing the same problem. And the worst is the engineer is charging 100 Rs for each visit and every month i am calling the customer care for this issue..
It seems that i am paying for faulty equipment and even for bad service..They are just looting... Planning to file police complaint and to the consumer court..but thinking to escalate the issue to the higher authority before doing this..
Do you have any mail id of their higher authorities?
Please share if you have.

Thanks,
Yogesh Kalwar,
Cusotmer Id [protected]

Raj Kamal Singh

from Delhi, Delhi

Mai Raj Kamal Singh Custmor id [protected] Sunday 20/05/12 ko Shaam ko achaanak kaal baishaki aane ke karan mera connection no signal ho gaya.Monday subah maine customer care ko phone kiya un logo ne mera complin lock kar ek complain number 18969913 diya aur kaha ki shaam ko 3.19 tak aapka problem short out ho gaya ho jayega.un logo ne ek number mujhe diya tha jispar maine continue phone kiya but koi responce nahi milne ke karan maine fir se custome caere ko phone kiya un logo ne meri baate suni aur jitni jaldi ho sake engineer bhejne ki baat kahi but engineer 4 dino tak nahi aaya mai bahut pareshaan ho customer care ko phone karta raha but unlogo ne mera call atend karna band kar diya.Mai afsos kar raha hu ki maine airtel ka conection hi kyu liya aur v company thi aaj tak 23/05/12 mere koi engineer nahi aaya.Ho sake to aap log Airtel Digital TV se dur rahe to hi aapke liye achcha raha rahega.