Airtel Digital TV — non availability of service

alankarnk

from Channapatna, Karnataka

Address:

Hyderabad, Andhra Pradesh

I received numerous calls from the number[protected], where the caller introduced herself as an agent from Airtel Digital TV. She offered installation of Airtel Digital TV by paying an amount of Rs. 999/-. I verified on the airtel website that they are offering the DTN connection for Rs. 999/-. On 25-Nov-2010, 5 pm, I made the payment of Rs. 1199 (Rs 999 for Set top box and Rs 200 as deposit) through my credit card via IVR. The agent promised that the installation will be done within 48 hours.

Till 27th Nov-2010, 3 pm, I have not received any call for installation, no SMS / email confirming my payment. When I called airtel customer care, they noted the details and said they will get back. I have yet to hear from them.

I suspect that it was a fraud call. I checked with my credit card company, they said that the payment has been authorised with the merchant name as "Cable/Satellite TV".

I do not know, what to do now. Shall I register a complaint with police?

Regards,
Alankar Nath Karunakar
[protected]
Hyderabad

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Comments

Ramendraprasad Tiwari

from Pune, Maharashtra

AIRTEL DIGITAL TV — Non availability of service.

Dear Sir,

My self Ramendra Prasad Tiwari, Customer ID-[protected], I book the service for the relocation of my digital tv connection in the date 22/10/09 Order No-6382572.

Due my transfer (urgent basis) address is changes. The charges for this facility deducted in the same date & give the time slot of 9am on 23/10/09.

But in the date of 23/10/09 morning my all the house hold thing pack & ready to go, I am waiting your service engineer for dismantling of the digital tv but he was not come.

I call on your customer care 10.30am & ask him about when your service engineer will come, but your representive did not give the right feed back,

I am unable to move due to your digital tv connection, after that I am still waiting for your service engineer up to 2pm, between that I call to your customer care to know about your service engineer,

but your representive say that if you have urgency so remove it by own & service engineer installed it in your new address. So that I remove it by paying 200rs.

Your service engineer come on 23/10/09 at 6.30pm & tells me that digital tv receiver is broken, installation could not be possible because of LOS.

So upto now my connection is not done, I do not know where my fault is purchasing airtel digital tv or services are not good. If change of receiver & installation is not possible then tell me

Process of money refund.

Pl. do the needful.

Regards,

Ramendraprasad Tiwari

[protected]

ajprabhakar

from Hyderabad, Telangana

Dear sir,
I think that the ground level staff is not properly organized, basing on my complaint some body telephoned inquiring about the land marks of particular location. I have given all the necessary information. After that the person and person's mobile stopped responding. I wish that the efficiency of the ground level administration has to be improved other wise the company's reputation may be affected.

Air Tel digital tv id: [protected]