[Resolved] Airtel Digital TV — Pathetic service | |||
Hi, I am a customer of airtel digital tv for the past 18 months. But the service provided by airtel digital tv team is pathetic. The service gets stopped very frequently (every alternate day)by showing error message SM2 and all channel gets blocked. Once service is blocked you need to run after customer care and call them repeatedly for hours and hours then they may listen to your problem and will provide a general answer to keep the STB open for 30 minutes and nothing happends even after 4-5 hours. After chasing them for minimum 10 times, they will enable your service for few hours and again services gets stopped. There is no solution provided by airtel team dispite several complaints. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
My digital TV is not working for last 4 days and the call centre people from Airtel (12150) is making fool of me (Complain no) 4364890. Everyday they say that engineer will come to solve the problem but they never turned up. It is my request to all sensible people not to take Airtel Digital TV connection. They are non professional and local agencies are not even take calls. Please don't buy this product if you don't want to be suffered like me. They are big cheat.
I'm having a similar (much worse) experience with Airtel. My complaint regarding the faulty STB is now pending for 2 weeks. Refer to https://www.consumercomplaints.in/my-complaints.htmlairtel-c557427.html for details.
Good luck if you choose to subscribe to any of Airtel's services/products. Mr Mittal and associates are not interested in hearing consumer complaints.
Good luck if you choose to subscribe to any of Airtel's services/products. Mr Mittal and associates are not interested in hearing consumer complaints.
AIRTEL DIGITAL TV — service is pathetic
i have call 6 times out of which 4 times spoken to the managers and there is no installation since a month my new sony tv has not been switched on since a month because of them.i got 6 confirmation till date and im tired call them their service is the worst i would recommend other people not to go for airtel digital tv as their service is really bad and the best part out of all is non of the complaints where registered Sent by the Airtel call centre -
"Dear Customer, request no[protected] for "Audio problem", Happy Code - xxx. Share code with the engineer ONCE issue is resolved. For any query pls contact [protected]."
Whoever answered the above number is an incompetent nincompoop. Deserves to be bloody fired. Said he'd return my call in 10 mins. Didn't. When I finally got through to him, said he'd message me the number of his guy, some "Ibrahim" who is in Chandivali. Didn't. Now he's not answering my calls again!
Please ensure this guy's number if not sent to any customer, unless he acquires proper training and understands business etiquette.
Pathetic. Seriously.
"Dear Customer, request no[protected] for "Audio problem", Happy Code - xxx. Share code with the engineer ONCE issue is resolved. For any query pls contact [protected]."
Whoever answered the above number is an incompetent nincompoop. Deserves to be bloody fired. Said he'd return my call in 10 mins. Didn't. When I finally got through to him, said he'd message me the number of his guy, some "Ibrahim" who is in Chandivali. Didn't. Now he's not answering my calls again!
Please ensure this guy's number if not sent to any customer, unless he acquires proper training and understands business etiquette.
Pathetic. Seriously.
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AIRTEL DIGITAL TV — Pathetic service
I've complaint serveral times to the call center & the issue is still not resolved. Would like to take it up to senior level if not solved.a/c : [protected]
Complaint no,s since Jul'09
24-jul-09 - 868735
30-jul-09 - 888120
27-aug-09 - 976705
22-sep-09 - 1093903
05-10-09 - 1170052
After several complaint, I received only 2 calls from your resolution team asking what was my complaint about. Will they not check the complaint before calling me? Then after an hour I get a SMS that my complaint is resolved. for 2 complaints i have received a false resolution.