[Resolved]  Airtel Digital TV — HD AUDIO PROBLEM

Address:Kendujhar, Odisha

I have an Airtel HD connection . For the past 10 days , I am facing serious audio problems. Picture is coming but sound is not coming.
After switching off the airtel set top box 6 to 7 times, the sound again comes.

For the cause, I have logged complains 3 times to customer care with the following complain nos.:

1. 10877992.

2. 10786950.

3. No. forgotten.

The customer care executives ensured to send engineers for me , but all have bluffed like anything.
One customer care executive advised me to talk to one dealer named , V.R. Enterprises, Barbil, Orissa.
I went to their office 02 times , but they are also not sending engineers to me .

Now, I am fed up with this bussiness of following up for services.
I need you intervention.
If you are incapable of providing services,please let me know.
I will throw out my airtel connection and will make a wide publicity of this vicious circle I went through with Airtel .
Was this information helpful?
No (4)
Yes (23)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

I am also facing the same problem. the service is chargeable. I call customer care, they told 150 will be charged for this. It should be free because its their responsibility to take care of everything working fine with their setup box. Airtel is fraud.

Ajay
[protected]@gmail.com
I am also facing the same problem from today morning.i also called customer care, they told 150 will be charged for this.
can someone help me to resolve this issue.

Ahmmed
[protected]@yahoo.co.in
select Dolby Digital or Dolby Digital Plus option... or else stereo in Settings->Audio->Preferred audio on HDMI... Surely will get it...
I am also facing the same problem from the last 3 days.
Can someone helpe with this.
Hi,

I was also facing this issue. I resolved it without airtel help. Just take the power cable and HDMI cable of airtel setup box out and leave it for 30 seconds. Then after inserting again, let your smart TV scan the devices and make a new setup again. This worked for me.

Thanks
Amandeep Singh

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Airtel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    42%
    Complaints
    54492
    Pending
    0
    Resolved
    21957
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    View all Airtel contact information