Airtel Complaints & Reviews

Hi ,

I want to change the billing date of my airtel broadband .no [protected] .
Its due date is 29th of every month which is very odd and i mostly miss the bills as I generaly pay all my dues in first week of month after salary .

I have allready paid huge late payement charges and wanted to change the billing date in such a way that due date falls in first week of every month . I believe this would be doable things as I have not been told during connection that your bill date will be fixed .This is really very harassing for me and I am either left to discontinue from Airtel or be on their mercy .

I have spoken to 121 several times but without any help .
Below is last response from your team .

Dear Customer,

Ref: Email dated[protected], concern regarding Billing cycle for airtel number [protected].

Thank you for writing to airtel.

We would like to inform that billing cycle will not be changed for any of the airtel customer.

We seek your cooperation in this regard.

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a very warm and fruitful association with you.

Please do write in for any further assistance.


warm regards
Zameer
customer care executive
bharti airtel limited
Now register your Fixedline & Broadband related Request & Complaint through interactive sms.For menu options, sms <MyAirtel> to 121 from your registered Airtel mobile. To register pls call 121 from your Fixedline

I m geeting charged Rs. 5 for [protected]@5 service per day without using it.I have many Complaints to Airtel Customer Care but i not getting any stisfied fesponse from their side.Plz stop this as soon as possible as i cant afford this deduction any more my number [protected]
please de-activate this service.

Refer my complaint on 04 Aug 11. I sent another mail to this effect but still there was no response... Further I recharged Rs 100 and told them to change my package which has been thrust upon me. Its almost half a month and I ' watching unwanted channels thanx to airtel.
The customer care reps are totally clueless and cold. They cant help and keep repeating same statements without any positive response... can some air tel rep call and restore my connections.

Suji Nair
ID: [protected]
mob:[protected]
[protected]

I HAD NEVER APPILED FOR 3G AND AIR TEL IS FORCING ME TO PAY FOR 3 G CHARGES FOR 19000 WHICH I HAD NEVER APPLIED

SANJEEV
[protected]
40405050

Two big issues with Airtel's service. Shows huge chaos within airtel and a deep apathy to its customers.

1)
On 21st July, we had filed a request via email to shift a PRI line to a new office address. The request number is 1444314. As of today, 21 days have passed, and there is no resolution to the problem. Occasionally we would get a call from someone and it was heartening, but that call led to no progress, and...

Hi,

This is Rajat using airtel mobile number [protected] post paid connection for above 10 months. I have activated airtel 3G on 18th of July Rs.100 for 100MB and deactivated the same on 31th of July but i realized airtel charging extra MB’s against that I have used.

I called customer care and they told “we can’t do anything”

From Airtel I received this message on 25th of July.

"Your 3G data usage as on 24th July is 16MB which is 27% of your total available free usage. If you wish to upgrade your pack, SMS 3G to 121."

And they have charged for 42MB’s which I have not used...

Sir i have purchased airtel preepaid sim bearing no.[protected] from Ananta R.B.Associates,Airtel Express Outlet,G-1,Ganpati Tower,Vashali Nagar ,Jaipur,Ph.[protected] on dtd 08.08.2011.they have charged rs.200/- and told me that you will get Rs.60/- talk value. I asked them that you are charging Rs.140/- for the sim which is on very higher side as into my knowledge sim is costing only Rs.25/-approx,but they told me that this is companies price. i asked them to give me the bill for the same ,but they also refuse to give the bill of the company and give me receipt of Rs.200/- which has no registration number.they insure me that sim will activate after few hours. Sir till dt.11.08.2011 my sim is not activated. although I personaly visited there shop on dtd.09.08.2011 and launched the complaint that the sim is not activated,they ensured that it will definately starts in the evening but all in vain.Sir i call them more then ten to fifteen times to activate my sim ,but no action has been taken by them except saying it will activate with in few hours.Sir your goodself is requisting to look into the matter and take necessary action as per rules againt them.Looking forwered for favourable Justice.Thanking you.

Sir,
I paid my outstanding Airtel mobile bill (details are given below) for the month of jun 2011 on
01 Jul2011 but it was not credited against my mobile bill and outstanding reflected in the month of bill of
Jul 2011 then i registered a complaint with airtel vide no 38560619 dated 19 Jul 2011 and after that i got conformation that you have to pay the amount for this month only and your payment of 01 Jul 2011 will be refleted in next bill but in this month bill also still outstanding is reflected and i am getting daily two three calls from airtel customercare and i am giving all the details of payment, they will tell me that we will register a complaint but still i have not got any response
Kindly help me solve the settelment
Details are given below ,
MOBILE NO [protected]
NAME Mrs Jaya Lakshmi

Payment Details of 01 Jul 2011

On-line Payment Receipt

Transaction Details
Receipt No. 42689130
Customer Name Jaya Lakshmi R
Account Number [protected]
Mobile Number [protected]
Transaction Reference Number 298107
Payment Date and Time 01-Jul-2011 23:55:29
Amount Paid (Rs.) 653.96
Payment From Self Care Payment - Debit A/C Bill Desk


Bank Details

A/C No [protected]
Name S Subbiah
Branch AFS TAMBARAM

Payment Details of Bank
01-Jul-2011
(01-Jul-2011) TO TRANSFER
INB BHARTI CELLULAR AIRTEL Payments MSBI[protected]IG56606117 TRANSFER TO [protected] BILLDESK TRANSACTION A 653.96


Thanking You Sir
S Subbiah
[protected]

Hi,

When I have sent an sms to 1900 for PORTing Unique code I got a call from customer support engineer for asking the reason and then he offered me a trial package which should charge 1ps/2sec and he asked me to cancel the PORT immediately.

Then I cancelled the PORT after that they started charging me 1.2ps/sec where as earlier I was charged only 1ps/1sec. Instead of charging 1ps/2sec they started charging 1.2ps/1sec. Regarding this I have called 121 Customer support many times but they responded very badly to me and even after recharging Rs 27/- for 1ps/1sec my balance is being deducted 1.2ps/1sec.

This is really disgusting...

The Airtel Customer Support ppl have become very rude to customers and AIRTEL is cheating its customers by charging wrongly.

I have been with Airtel network for the last 8 Yrs.

But now I really HATE Airtel..

I have got IPTV connection from airtel 3-4 months back by paying 1799. Since then my broadband and IPTV services were very unreliable as it disconnects at any time. I had raised many service requests(at least 7-8) for same during this period. Since the problem was not persistent, they sometimes changed wire, but, I continued to face this problem.
finally last week my router(provided by airtel) has given up and not working at all. When I asked them to replace it, they said that I needed to buy new one as airtel has changed policy of replacing modem from July 22nd!!

Can you believe it? I have purchaged new router(DLINK) for 2500/- and was able to configure with internet but not with IPTV, thus I called CC and they told this router is not supported for IPTV and i have to buy the same router(BINATONE)!!! .. now this router is not available in market. What should I do it now?

This is very frustrating that once upon a time Airtel was superb in Broadband market .. .now they are just loosing because of worst customer service.

Have been customer of airtel for more than 3 years... this is first time I am seeing such pathetic service. :(

CUSTOMER ID - [protected]

AIRTEL IS GOING TO BE A BIGGEST FRAUD COMPANY FROM FEW DAY.

BCOZ I HAD TAKEN ECONOMY PACKAGE OF 220 PER MONTH WITH TAX IN MONTH OF MARCH OR APRIL. BUT NOW A DAYS THEY R TELLING THAT THEY R GOING TO INCREASE HER PRICES BY 11 RUPEES AUTOMATICALLY..

BUT ONE THING I TELL U ACCORDING TO COMPANY POLICIES UNTIL AND UNLESS UR PRICE OF MONTHLY PACKAGE IS NOT GOING TO INCREASE STILL U NOT GOING TO CHANGE UR LATEST PACKAGE.

SHOW I SUGGEST U EVERYONE NEVER BUY AIRTEL DTH....

GO FOR VIDEOCON D2H THEY ARE GIVING U MORE CHANNELS AND MORE SERVICES AND MORE HINDI RADIO CHANNELS IN LESSS PRICE.

My name is H P Singh & my Mobile No. is [protected].In the month of July 11,co.Airtel activated 2 services ( 1.Hello Tunes 2.Khel Khel Mein ) without my consent & deducted Rs60/-( 30 each ) from my prepaid balance,however i manage to de-activate both the services within 4-5 days.Now i want to know how can i get back my money ? I also want to know how can Airtel do this without taking the consent & deduct the money from customer's account,does Airtel got the license of Pick-Pocketing,isn't it shameful.

I am using AIRTEL Broadband/ Landline No. 405544. Since yesterday I am trying to make Dynamic lock to restrict unwanted STD outgoing calls. But, each time i am hearing that the code is not correct. What is the problem. I am even taken help from customercare and followed all steps as per advice but I did not succeeded. Please help.

Airtel gave me old WIFI modem for 1500/- saying Airtel is responsible in case it any need repair or if its not working. Now when its not working they are saying they changed there policies 2 weeks back that if your modem is not working I need to contract there local vendor for that and Airtel will not repair that. I am always calling customer care to disconnect my number but they always convince me that ma'am we will rectify your problem please don't disconnect your number. But no resolution at all. Generally I have seen whatever new policy comes it is for new customers... not for old customers as they were promised something else when they applied for the connection. But Airtel is useless... Horrible connection & horrible customer care.
Please help me in either resolving my broadband connection or closing my connection. They are not doing any of this.

I went to Airtel outlet and submitted all docuements requested in front of executeive
He agreed also still my sim is not yet activated also I have paid 111 Rs for SIM activation and plan and
executive cheated me .. he has given me Bill of 111 Rs of some other date .. unfortunately i realized it later
My Airtel number is : [protected] (still inactive)

Also executive has given his number on bill which is not working his name is Pradeep (might be fake name)

So In short I lost 111 Rs and sim is still not active that too in Airtel Relationship center.

Hi,

My Airtel DTH customer ID is [protected] and I am using it since last year. I am continously getting error code B001 and whenever I am talkinging to customer care they are taking it very lightly and just telling that due to weather condition I have to face this problem and they cant help me.

Today since afternoon there is no signal. Its relly frustating. Last year they had replaced our new set top box with old one due to some damage in new one, and after that this problem is coming each alternate day.

TO WHOM IT MAY CONCERN

I regret to inform that the services offered by airtel are not as per expectation.
I had applied for a new connection on 25/07/11 with Mr. Basudeb Adhikari, from Salt Lake, Kolkata - 64 branch, but till today 10/08/11 the said connection has not been installed in my premises.

I was also not provided with any application number to track the status of my request.
After continous followup with Mr. Basudeb and his superior Mr. Rajeev it was assured that the connection will be installed immediately, still the Airtel team is asking for more time.

In this competive industry if this is the service available with Airtel, then I am sorry I am not interested in taking up the connection and will find other operators to help me out with the services.

Dear Sir,

I enrolled for Airtel IPTV Service on 01 Jan 2011 (Kalasipalyam New Extn, Bangalore). I have Broadband and IPTV connection over i a single line with Airtel IPTV

For the installation of service, I’ve paid Rs.1750/- as installation charge with a monthly pack of Rs.999 per month which includes unlimited broadband at 512kbps speed and IPTV connection. From the day i have added IPTV Connection to my broadband package, i had the most unbearable experience with the company. Since IPTV is new to Bangalore, there are no proper representative to give you exact information about the product.

Few days(third week of Jan) after the connection, on my TV i got a message stating that the system is rebooting the software please wait. It took around 3 hours but my TV didnt work, at all i had to switch off the TV because of which the IPTV stopped working. The set top now needs a replacement and the representative took 7 days to replace the the box and the company provided no credit because loss of service for 7 days. If the service was launched recently, I fail to understand the need for a server upgrade. Why has the service been commercial when the basic infrastructure is not ready to support the triple service.

After this, one day(first week of Feb 2011) i got a call from a airtel representative stating i would get a free webspace worth Rs.250/- a month since i m on the 999 package. I opted as it was free. But unfortunately i was charged 250/- on the forth coming bill.... i enquired about this and they said its not free.... i informed them of miscommunication and they waived off.... i told them to remove that feature..... To my astonishment, i had a charge of Rs.250/- for the next 2 consecutive months after informing to remove the feature.

I thought the problems ends and now i can peacefully watch IPTV but unfortunately no, on 8th Aug 2011 my set top box suddenly stops working.... I don't know what the reason was.... i called the customer care and they told the prob would get resolved in 12 hours which i knew is impossible and that was true non of the representative called to check the status....

Next day i called them back and a representative(Mr. Vinay - [protected]) was sent at 3pm on 9th aug 2011 when my mom was alone at home..... He didnt know what to do.... According to my mom, he just removed the wire and fixed it again.... even after informing him that the set top box was not working, he didnt even touched it.... After 2 hours of his rock and roll, he came to the conclusion that the set top box is not working.... he informed us that he will come the next day at 10 am (i.e. 10th Aug 2011) to replace it and went away.

The very next day i started calling him from 9.30am, this guy didn't receive the call. After 45 mins of continuous calling, he receives it and tells that he is in a meeting and will come after 3 hours.... i told him i wont be available after 3 hours please come before that and the answer was we dont meetings everyday and so i cant come.... I told to give the call to the manager otherwise i will log a complaint against and guess what would his answer go head!!!!

My family members are deprived of their entertainment needs as the TV is down.

The problems faced by any Airtel Customer can be:
1. Attitude of staff (No respect for customers)
2. False Promise
3. No proper knowledge with the employees (they don't know what are they doing)
4. Delay in technical services (Never on time resolution)
5. Mental torture
6. Agony

By subscribing to this Airtel service, I seem to have enrolled for agony, if nothing else.

I want Airtel to restore my service, confirm that the service will run uninterrupted as the whole communication gets affected with this service, refund me the installation amount and compensate me for the denial of services, false hope and false promises, non-functioning of TV and for the harassment, mental agony caused to me and my parents. (I want this to be given in writing)

Also, Airtel should be directed to put in a geographic redundant system so there are no further excuses like service upgrades the whole communication needs are affected by an untested system/service. Allowing such services on one pipe is catastrophic itself in nature and such services let Airtel monepolize and take the customer to ransom by not committing to restoration of services. No Telecommunication services should be allowed to run if the Operator cannot restore it in 2-3 hrs.

I had an airtel landline connection on the 13th of july. And the outgoing calls has been barred since day 1. I had called up customer care executives numerous times and they kept saying that your complain will be forwarded. some even assured me that it will start working by afternoon, by tomorrow, within 12 hours etc etc. the complain Nos are1447358 and 1596914.

It is a huge loss to me as it is affecting my research work. Everytime i call up customer care, i am given different suggestions and i have been running from pillar to post. I would like to apply for damage cost. The land line connection number is[protected]. and finally i was told to write a mail at this e mail id.

Kindly solve the problem.

Dear Sir,I have never subscribed to cricbuzz service. Still you have chosen to provide me the same and continue deducting Rs 5/- per day which is very bad. For God sake, please unsubscribe me from cricbuzz immediately and stop deducting the mat of Rs 5/- per day. This is clearcut blackmailing of a genuine customer which should be stopped immediately. M L Goyal. Mob no. [protected].