[Resolved] Airtel Digital TV — HD DVR - STB Issue not resolved since Oct'11 and 25 Dec'11 | |||
Hello, We had upgraded to Airtel HD DVR on 18th May 2011 (Transaction ID: 15137230 / Booking ID: 27172) Customer ID : [protected] Customer Name : Santoshi Pednekar It has been long time, me and my husband Kishor Pednekar are following up with you since October 2011. Upto end of October it was working fine. Suddenly around 25th October it started giving software error continuously and STB would restart in 20 minutes. Later the problem became so acute that restarts became frequent and we are not able to watch or record any program live. Even when we see recorded programs STB would restart in 5-10 mins. Since 25th December we are following up almost daily for STB issues. We are getting daily 24 hours resolution TAT by customer care. Today also we were told that HD-DVR is still out of Stock and stocks would arrive by coming Saturday 7th Jan’ 2012. Earlier also, we were given deadlines of 29th Dec’11, 1st Jan 12 and 4th Jan 12. PFB the complaint numbers that we registered with customer care center Oct[protected] 25 Dec 2011 Pooja singh [protected] 31 Dec 2011 Pallavi Sharma[protected] 01 Jan 2012 - Alok Tamrekar[protected] 01 Jan 2012 - Deepali Jadekar[protected] 01 Jan 2012 - kalpana singh parihar[protected] 01 Jan 2012 - Ali tayyab[protected] 01 Jan 2012 - Varsha Kharrate[protected] 01 Jan 2012 Rubi Jha[protected] 02 Jan 2012 - Pooja Vishvakarma 05 Jan 2012 Kirti Jain[protected] 05 Jan 2011 - Mr Mahesh Kumar Nagar[protected] This person disconnected the call 05 Jan 2011 - Lakhanla Dhania[protected] What about credit for the period for which we were not able to use DVR or See programs??? Please take some serious action. Would appreciate the if the issue is resolved immediately and do not make us regret for the decision of choosing Airtel DTH instead of TATA SKY Also in case if this issue cannot be resolved please let us know the procedure to discontinue the Airtel DTH Connection P.S: This email is being faxed to Mr. Sunil Mittal (Chairman & Group Managing Director – Bharti Enterprises) Regards, Kishor Pednekar Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
Airtel DTH DVR — STB ISSUE
I purchased an AIRTEL DTH DVR connection through the website on 25/01/2011( My account No.[protected]) and the connection was installed the next day. Earlier I was using a Tata sky connection. I did a foolish thing shifting to Airtel. The following are the complaints.1. The STB takes ages to boot.
2. The response time is about 5 secs. It takes 5 secs for the channel to change.
3. STB loses signal often.
4. not able to record some channels as the STB says "No information available"
5. The STB gets rebooted automatically.
6. Not able to add topups.
The matter has been complained to the authorities through e-mail and through their help line. I was able to connect to the help line after making several attempts.
The gentleman at the the help line told me that there is a problem with the orientation of the dish and the matter will be resolved by 3.30pm on 10th of April. (Request No. 6794716 dated 9th Apr 2011). A technician called me the next day and said that due to MPEG4 technology it takes 5 secs for a channel to change adn it is normal with the technology. My friend has an airtel connection and the channels in his STB change instantly. I am being made fun by my family for changing to Airtel from Tata sky. If the matter is not resolved I will be forced to go to consumer redressal forum.
Kabir Ahmed
AirTel — DTH DVR
I surrendered my digital TV recorder DVR (Customer ID [protected]) last month. The Airtel DTH Tech came to my house and took the DVR away, I've an acknowledgement too. I am still getting calls from Airtel IVR for low balance in my account. I am getting atleast 10 calls everyday from Airtel IVR. There are atleast 50 different numbers in this series +[protected]... in my reject list. What does Airtel need pl? haven't you updated your inventory yet that you have taken away my DVR? solve
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AIRTEL DIGITAL TV — STB Issue not resolved
My airtel digital tv ID is [protected]My digitel tv stb adopter have problem last 5 days and I had compailt my times in customer care but after 5 days my complaint not resolved yet please do the need ful