Airtel Digital TV — not adding new 8 new channels as per plan

prosarkar

from Bhawanipatna, Odisha

Address:

South 24 Parganas, West Bengal

I have a airtel digital tv connection ID NO. [protected]. As per there sms send me on 22.08.2012 8(eight) new channels to be added w.e.f.
4.09.2012 with revised rent of Rs. 326.00 p.m. for Mega pack. But upto 11.00 p.m. on 05.09.2012 there is no addition in my existing plan. I also notify my complaint to their Customer Care no. [protected] from my three mobile phone no.[protected],[protected] and[protected] several times but they ignore me.

PRODIP KUMAR SARKAR
BLOCK NO. 73/1
UNIT NO. 11
S.E.RAILWAY SOUTH COLONY
KOLKATA-700043.

MOBILE NO.[protected].

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Comments

vikas.1982

Airtel — Struggle to include a new channel

I am user of Airtel DTH service user in Indirapuram U.P, and my customer ID is [protected].

I am trying to add Paras channel in my package since 5/17/2011 i.e. last 60 days, and have been unsuccessful in it.

At the first attempt I did applied it online and the channel got started. In a span of 3-4 days the channel got disconnected without notice.

Upon my investigation with customer care, I was told that there is a need for a Technician to visit my home to change some setting at Set Top box. Technician came after 9 calls to Airtel Customer Care, 5 registered complaints and 3 written complaints over email.

Now required setting change is done, still the channel is not subscribed and not coming.

Secondly when the technician came, he tried to fix a loose connection and charged us 100 Rs for it. Even after that the connection was still loose, and another technician told to replace the set top box.

After another 2 call to airtel customer service, finally a technician came and replace it. And now NOTHING is coming in my TV. Since than I have called that guy (Mahender) over 20 times in last 2 days.

I am total frustrated with the service Airtel has given to me. It seems like I am they are just making fake commitments which has no foundation.

I never expected such a pathetic treatment by private sector company, which tried claims to be India's best.

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Mr.Sarkar,

This is to inform you that your concern listed on 06 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
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