[Resolved] Airtel Digital TV — Problem not being resolved but I am getting SMS as it has been resolved

ntgk

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

I have been banging my head with your service for the past 1 week for addressing my settop box. The following are my problems:

1. Most of the channels are not being rendered. For a previous visit, the service guy said it was a problem with the STB and need to be replaced. But it has not been replaced. But the day charges are being deducted as usual, even though I have asked them to extend my validity period.

2. The STB, it seems, does not have a HD installation setup, even though my STB is a HD Recorded STB.

3. The remote given to me is a non-Recorder remote and it has not been replaced.

Whenever I register my problem, 2 days later, I am getting a message saying that the problem has been resolved. This means Airtel DTH has a bunch of crooks as service guys who is prepared to tell lies without even solving the problem.

I made a complaint again saying that I am getting such resolution messages from Airtel DTH, when the problem was not solved. I got an assurance that this will also be looked into.

Every day, I call them to see the progress of my complaint, I am getting the same reply "It will be resolved the next day". Only days have passed but the problem persists.

Now, I want to make a formal complaint like this as my next step to seek a legal resolution. I am going to file a complaint in the consumer court for hefty damages, if my problem is not resolved in 2 days. And I need the validity to be extended for all these days where I was not able to use the DTH services fully.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

annu.juju

from Jaipur, Rajasthan

Airtel — not resolving my problem

i had complainted thrice on customer care number , that my sms service is not working from last three months with reffrence no."[protected]" , but no solution has been given to me yet . My mobile no is +91-[protected] .

rbtiger

from Delhi, Delhi

AIRTEL DIGITAL TV — Not resolving the issue

I have taken one Digital TV connection from Airtel.
Last 15 days(from 20/08/2011) my Set top box is not working.I am calling their call centre but problem not resolving.I am not able to reach their higher opps.
my last complain no is:11581149

Regards

Anisur Rahaman
[protected]@rediffmail.com
[protected]

BK Yadav

from Pune, Maharashtra

AIRTEL DIGITAL TV — Complaint has not resolved

My Airtel Digital TV account number is [protected]. I had problem with set of box and i had registered the complaint aginst it, my complaint number is 17578703. On date: 6th April, 2012 engineer from Airtel came and attended my problem. He suggested there is need to change set of box and he will visit again and will salve the problem. But after that no updates and response from Airtel regarding my problem. I am trying to call the engineer who attended my complaint as well as the number given by Airtel regarding any querry's resolution. But no response from both sides. The nubers are 1) Given by Aitel by sms-[protected] and 2) Engineer's number- [protected]. Hope you will resolve my problem and will support me about my problem.
Thank you.

Regards,
B K Yadav,
[protected]

dipakcg

from Ahmedabad, Gujarat

Totally agree with "This means Airtel DTH has a bunch of crooks as service guys who is prepared to tell lies without even solving the problem."

I am facing the problem - CHANNEL RECEPTION ISSUE / SATELLITE [HD] SETTINGS REQUIRED TO BE DONE IN MY STB/TV) since last 2 months for which Airtel engineer needs to come at my place, but treating very badly from Airtel DTH - Customer Care.

Calling them regularly since 13th Apr'2012 till the date and they always told me that engineer will be at my place next day, but when I call them again to let them know that no one came on the given date and time, they always replied that our system showing 'your issue has been resolved'. How it's possible? How my settings been done without any engineer at my place? This is really bizarre and I am totally disappointed.

Additionally, I have paid Rs.350 on 16th Apr'2012 and got a new STB (I went personally and got it which must be delivered at my place by Airtel engineer), but why I didn't get a new remote?

I am very optimistic but these people [Airtel Digital Customer Care (including call center executives and field/technical engineers)] pushed me to say "DON'T BUY ANY SERVICES FROM AIRTEL - DON'T BURN YOUR HARD EARNED MONEY".

Customer ID: [protected]