[Resolved] Airtel Digital TV — Problem/Issue on Airtel DVR - Restrictive policies - Airtel deprives DVR customers | |||
Hi, I recently bought Airtel Digital TV Recorder (DVR). My customer ID is [protected]. I attracted towards the advertised features of the DVR. I also enjoyed the features of the same for the first month of buying your service. However, since start of the second month I am disappointed by Airtel's service. In the first month of buying the DVR, I was given Ultra pack for free. Everything worked fine. In the next month I opted for Economy pack and the problem started since then. Right now, I am having Supervalue pack. The programs which I recorded on DVR from the channels which were available in Ultra pack, and got automatically unsubscribed when I chose the Economy pack, I am unable to play those program from the DVR. For example, a program which I recoreded on DVR from PIX or HBO (which were part o[censored]ltra pack), I am not able to play those program from the DVR once I opted for the Economy pack. When I try to play any of those programs, I get a message "This channel/program is not subscribed by you. To view this program you need to add the relevant topup to your account...." Error Code: 4 I dont understand, why should I subscribe any channel to view a program which is already available in the hard disk of the DVR. After several unsolved complaints (I can give all the complaint numbers along with dates), I contacted Nodal officer on email. I received a call from Mr. Roop Singh ([protected] ) on 7-Aug-10. He told me that he could not solve the problem. I have found out from other people and also from the internet that Airtel applies the restriction on their DVR customers. Airtel does not allow its customers to play a program from their own DVR, once a channel is unsubscribed. I dont understand that once I buy the DVR along with the Recording Topup, why should I be deprieved of playing ALL the recorded programs ? Please note that Airtel's competitor Big TV does not restrict its customers from playing recorded contents the way Airtel is restricting. Can I request to protect rights of the consumer in this regard ? Regards, Setu Shah Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
I was an Airtel customer (Cust Id # [protected]) earlier switched to TataSkyPlus for one year since Airtel didn't have any annual packages, I switched to TataSkyplus and it was running one year without any major issues. Recently, I thought of switching over to Airtel HD with Digital Recorder package under new customer id (Cust Id# [protected]).
After paying for the DVR & one year Ultra package (around 8K), now my set top box is not working for whatever reason. During important period (cricket matches etc...) I am unable to use this service and continue to be in this mode for the past one week. They had informed to replace the DVR set.
I am not sure whether Airtel DVR having such common issues - when I checked with Airtel customer care, they confirmed many customers having issues with DVR. Not sure why Airtel still promoting something which is flawed. May be we Indians deserve substandard products and services. Even God cannot save this country.
After paying for the DVR & one year Ultra package (around 8K), now my set top box is not working for whatever reason. During important period (cricket matches etc...) I am unable to use this service and continue to be in this mode for the past one week. They had informed to replace the DVR set.
I am not sure whether Airtel DVR having such common issues - when I checked with Airtel customer care, they confirmed many customers having issues with DVR. Not sure why Airtel still promoting something which is flawed. May be we Indians deserve substandard products and services. Even God cannot save this country.
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I am deeply disappionted that Nitesh Sharma ([protected]@airtel.in - Customer Services, Bharti Airtel Limited) has refused to fix the problem.
In an email to me on 15-Sep-2010, he has written to me:
"this facility would only be made available to any of the customers, till the time the respective channel is a part of the package activated towards the account. "
Instead of solving the problem, I was given the policy statement ! And that is the main problem.
I think, even after selling the DVR, Airtel is interested just in milking the money by selling the channel packages.
I advice everybody to stay away from buying Airtel's DVR. Please note that Big TV's DVR is having more features and they dont loot their DVR customer's by forcing them to buy channel packages just to view the earlier recorded programs.
Regards,
Setu Shah